This maintenance is now complete.  All customer access services have been restored in the affected areas as of 7:45 PM.

Cruzio engineers have scheduled an emergency maintenance window to replace networking equipment that serves customers in the Downtown, Ocean Street, Beach Flats, and West Cliff areas of Santa Cruz.

This will affect customers with Wireless, Certified, Dedicated, and Enterprise Broadband access services.

This maintenance window has been scheduled for Saturday, January 25th 2020 from 6:30 PM – 7:30 PM (18:30-19:30).

Web hosting server host11.cruzio.com is now back up and all services are restored. Any mail sent during this downtime has been queued up and will be delivered shortly, if not already. Thank you for
your patience.

Cruzio engineers are currently investigating an outage on web hosting server host11.cruzio.com. This should only effect customers with web hosting services on host11. Any email sent to customers on this server will be queued up and delivered once host11 service is restored.

Cruzio engineers have isolated & replaced a faulty piece of equipment. Wireless, Certified, and Dedicated broadband services are back up as of 12:58 PM.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Westside, Beach Flats, and Seabright areas of Santa Cruz.

This will affect customers with Certified, Wireless, and Dedicated Broadband access services. This will not affect Velocity or DSL services.

This maintenance has been completed.

Cruzio engineers have scheduled a service-impacting maintenance window to upgrade networking equipment that serves customers in the mid-town and Live Oak area of Santa Cruz.

This is scheduled for Thursday, January 23st 2020 at 11:40PM and will last until 3:00AM on Friday, January 24th 2020.

This will affect customers with Certified, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.

Expected customer downtime during this window will be up to 30 minutes.

This emergency maintenance has been resolved.

Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Seabright, mid-town, and Live Oak areas of Santa Cruz.

This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services.

We expect actual customer downtime to be less than 2 minutes.