Cruzio engineers have finished their work on top of the Dream Inn and connectivity was restored as of 1:15pm. We appreciate your patience.

Cruzio engineers have finished their work on top of the Dream Inn and connectivity was restored as of 1:15pm. We appreciate your patience.

As of around 11:50am this morning 11/26/16, our network engineers have resolved the issue with the rattlebrain.com email domain. Only rattlebrain.com email accounts were affected. Mail is sending and receiving again, and normal access to email has been restored.

As of late last night 11/25/16, our email domain Rattlebrain.com began experiencing issues. As of now, customers using Rattlebrain.com email addresses cannot access, send, or receive email. All incoming email is being queued up. This has been escalated to our network engineers, and this status will be amended as we receive updates. We appreciate your patience.

As a further result of the secondary mailbox server outage of November 1st, mail forwarding and spam filtering settings were lost for all @skyhighway.com and @rattlebrain.com mailboxes.

Spam filter settings have been reset to defaults, and mail forwarding will need to be re-enabled if desired.  In addition, as mentioned previously, we have been forced to reset passwords on these mailboxes as well.

To adjust spam filtering or re-enable forwarding, log into your @skyhighway.com or @rattlebrain.com mailbox and use the tools under “Settings” in the left navigation bar.

We apologize for the inconvenience, and please let us know if you encounter any further issues with these mailboxes.

This issue has been resolved, and our customer support phone line at 831-459-6301 is once again available.

We are currently experiencing an analog phone lines outage, including Cruzio’s own customer support line 831-459-6301.

We are currently working with our analog phone provider on this issue.

Cruzio’s fiber backhaul was repaired as of 5AM this morning.  Bandwidth speeds should be as expected now.

Cruzio’s upstream fiber provider have identified the fiber break, and have crews dispatched to repair it.

Estimated time of full service / speed restoration is early morning tomorrow,  Monday 11/14.

As of 4:55pm our sysadmin team has determined the issue with our Scotts Valley equipment, and all connectivity to Scotts Valley customers, including the ETC building, should be back to normal.

Note: we are still working on the larger scale fiber outage, which may also be affecting business broadband speeds. But at this time, all business broadband customers should be able to connect to the internet.