Engineers will be performing emergency maintenance on 8/7/19 between 7PM to 2AM to alleviate the email issues some of our email customers are experiencing. During this maintenance window, a small subset of users will not be able to retrieve inbound email until the maintenance is complete. These messages will be delivered after the maintenance is complete. Thank you for your patience.

Post yesterday’s maintenance window we are aware of an upstream issue affecting outgoing email delivery for Cruzio email customers. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when have further information. Thank you for your patience.

The issue that was causing delayed inbound email delivery for our customers has been resolved. There will be a maintenance window tonight from 7pm to 2am which may cause a small amount of email customers to experience delays logging in to their email account. This maintenance will not affect hosted email accounts.

The issue that was causing delayed inbound email delivery for our customers has been 95% mitigated. There will be a brief maintenance window tonight which will restore full service to the remaining 5% of affected customers, but we don’t anticipate any downtime due to this maintenance. This issue is not affecting hosting email accounts.

We are aware of an upstream issue affecting outgoing email delivery for Cruzio customers. There is no ETA at this time, but engineers are working on the problem. This issue is not affecting customers with Website Hosting email. We will update this status message when have further information. Thank you for your patience.

This outage affecting customers in the Beach Flats and West Cliff areas of Santa Cruz has been resolved.

Customers with Wireless Pro, Dedicated, and Enterprise access service in the Beach Flats and West Cliff areas of Santa Cruz are currently experiencing a service outage.  We have techs en route to diagnose.

We have completed our upgrades and closed the maintenance window for Dedicated and Enterprise customers in the Aptos and Gilroy areas.

We will be performing maintenance on Dedicated and Enterprise access connections from 3:00PM to 4:00PM today, Thursday, August 1st 2019.

We expect actual customer downtime to be less than 10 minutes.

Our engineers have finished their repairs and Wireless Pro services in the Watsonville area have been restored. Thank you for your patience.