Cruzio engineers will be performing upgrades on the core routing equipment Wednesday morning between 12:01AM and 2:00AM. Actual customer downtime should be limited to less than 10-15 minutes, sporadically throughout the two hour maintenance window.
This will affect customers with Colocation, VPS, webhosting, Enterprise, Business Broadband, and Dedicated Business Broadband service in the Santa Cruz area. Velocity and DSL services will not be affected.
Web hosting server host7.cruzio.com is now back up and all
services are restored. Any mail sent during the downtime has been
queued up and will be delivered shortly, if not already. Thank you for
your patience and sorry for any inconvenience. I hope everyone is enjoying the beautiful weather this weekend!!
Web hosting server host7.cruzio.com is being rebooted to clear
stuck processes. Services are expected to be down for approximately
10 minutes. This should only effect web hosting customers with
services on host7. Email will be queued up and delivered once the
services are restored. We apologize for any inconvenience and will
post an update as soon as services are restored on host7.
Business Broadband service has been restored to customers affected by yesterday’s outage on Weston Road in Scotts Valley.
Business Broadband service has been restored to affected customers in Westside, Santa Cruz. Affected Watsonville customers should be restored shortly.
Affected customers on Weston Road in Scotts Valley are scheduled to be restored tomorrow (Saturday) morning.
Some Business Broadband customers in Westside Santa Cruz, Weston Scotts Valley, and Watsonville are being affected by an outage affecting certain models of the networking equipment that feeds them internet.
We have Field Operations crews on site replacing / restoring gear.
Some Business Broadband wireless customers are experiencing an outage affecting both Watsonville and Weston Road area of Scotts Valley.
We have Field Operations crews on route to look at the hardware.
Our technicians are in route to troubleshoot the cause of outage.
There is an outage in the Weston area and is affecting customers on our Weston East access point. We are working hard to resolve this issue as soon as possible. Sorry for any inconvenience .
We rebooted web hosting server host4.cruzio.com in order to fix a stuck process, and the server is now back online. This only affected customers with web hosting services on host 4. Any mail sent during this time was queued and delivered once services were restored. We apologize for any inconvenience.