The fiber path to Cruzio has been repaired!

All previously affected customers on the Cruzio network should be returned back to normal speeds.

Thanks again for your patience!

Fiber technicians are still working on the fiber splice. ETA is unsure at this moment, but we will post updates here as soon as we get them.

Our fiber repair teams have reported that they are are currently spicing, and should have service restored within the hour.

PG&E has completed their work on restoring their service to the damaged pole with Cruzio’s fiber connection.  With PG&E’s work done, our fiber repair crew can start their repair work.

We are hoping full customer speeds will be repaired within the next few hours.

The source of the fiber break has been tracked down to a damaged telephone pole, and PG&E has crews on-site working to repair the damage. Fiber technicians will work to restore the service once PG&E has finished their repairs. There is no ETA at this time, and traffic will continue to route over our backup link until the fiber line is repaired. We will update this network status as more information becomes available.

Fiber technicians are in route to repair the fiber cut that has been identified in the Scott’s Valley area. ETA for the repair is 4am tomorrow morning.

We apologize for any inconvenience. For the affected customers, speeds should be back to normal by tomorrow (Wednesday) morning.

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Wireless Pro services in the Santa Cruz, Scotts Valley, and Watsonville areas.

Fortunately, all of our backup links are working as intended. This means that customers will still have internet connectivity, but may experience slower than expected speeds.

This will affect customers with Colocation, Enterprise, Wireless Pro, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.

We’ve escalated the issue to our fiber provider,  and we will post updates and developments here as we get them.

Thank you for your patience.

Engineers have completed the emergency maintenance and everything should be back up and running. The work started at approximately 1:46pm and lasted a little over 10 minutes. We apologize for any inconvenience but wanted to make sure to address a problem before it became a bigger issue that could have caused more down time.

Engineers are going to perform some emergency repairs to some of our equipment that will effect Wireless Pro customers in the Midtown, Seabright, and Live Oak areas of Santa Cruz. Engineers estimate the emergency repairs should take between 30 to 60 minutes, but will be working as quickly as possible to minimize the downtime as much as possible. We apologize for this inconvenience and will post updates as we get more information.

We have resolved the issue affecting Wireless Pro customers in the Midtown, Seabright, and Live Oak areas of Santa Cruz. All Wireless-Pro customer services have been restored. We appreciate your patience while we mitigated the issue and we have taken preventative measures to avoid this disturbance in the future.

This issue only affected customers with Cruzio Wireless access services. Velocity, DSL, and dialup were not affected.