Starting around 4am this morning 3/1/18, internet connectivity customers in the South Bay/San Jose area began experiencing periods of downtime. Cruzio technicians are now en-route to one of our sites to diagnose and resolve the issue. This status will be updated as we receive information from the field. We appreciate your patience.

Customers with Wireless Pro and Wireless Dedicated access services in the West Cliff and Beach Flats area of Santa Cruz experienced a brief outage due to equipment failure starting at 4:30PM.  Service was restored by 4:50PM.

During the repair process to resolve the recent Host5 failure, Cruzio engineers identified a specific issue and were able to restore customer databases. If you are still experiencing issues with your website, please contact us and we will be happy to assist you further. This only affects web hosting customers who are on our Host5 server.

With regards to the recent issue with webhosting server host5, we have sent email notifications to any customers affected.  If you have not received the aforementioned email, please contact us to discuss your website.

In addition to webmail access, POP, IMAP and SMTP functionality have been restored for domains on host 5. There is no ETA for other down services on host 5 at this time. No email has been lost during the downtime.

Web hosting server host5 has suffered a catastrophic failure. Currently mail is coming in but is not able to be retrieved. Database driven websites, control panel, and webmail are also currently not working. Engineers are still working to restore services, but do not yet have an ETA.

Web hosting server host5 (host5.cruzio.com) has been taken down briefly for some emergency repairs. This should only effect customers with web hosting services on host5. Any mail sent while the server is down will be queued up and delivered once services are restored.

Between 3:13 and 3:15PM on Friday, Feb 23th Cruzio network experienced a brief network-wide outage.

Cruzio engineers are currently looking into the issue.

Tonight at midnight our upstream provider will be performing maintenance on hardware that serves Velocity customers in Aptos and the city of Santa Cruz. This maintenance window will last between midnight and 4am, and total downtime is expected to last 10 minutes. Velocity customers in other areas should not be affected by this maintenance.

As of Tuesday, January 30th 2018 at 3:30pm, there is an outage affecting some legacy DSL circuits in the Boulder Creek area. AT&T is currently investigating the issue and working to resolve the problem. AT&T has provided a tentative estimated time of repair of 24 hours.

Customers affected by this issue can stop by the Cruzio office downtown with their portable devices and obtain free 9 to 5 CruzioWorks day passes to utilize our fiber-backed co-working facility.

We will update this network status message as we receive additional information from AT&T. We appreciate your patience in the meantime.

All other services are up and operational.