Cruzio’s upstream fiber provider have identified the fiber break, and have crews dispatched to repair it.

Estimated time of full service / speed restoration is early morning tomorrow,  Monday 11/14.

As of 4:55pm our sysadmin team has determined the issue with our Scotts Valley equipment, and all connectivity to Scotts Valley customers, including the ETC building, should be back to normal.

Note: we are still working on the larger scale fiber outage, which may also be affecting business broadband speeds. But at this time, all business broadband customers should be able to connect to the internet.

Around 4:25pm Cruzio technicians discovered an issue with the radio equipment that connects our main building over to the Scott’s Valley area. This will only affect business broadband customers in the Scott’s valley area, including the ETC building.

Our sysadmin team is in route now to fix this issue, and should be able to replace the faulty equipment within the hour. We apologize for any inconvenience, thank you.

Our sysadmin team has confirmed that the slow speeds are in fact caused by a fiber outage. Fortunately, all of Cruzio’s backup links are functioning properly. This means that although speeds may be slower, all affected customers should still be able to connect to the internet.

We are working to have this resolved by 9am tomorrow morning. Sorry for any inconvenience.

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz area.  This may be due to a fiber cut.

Customers are currently on our backup connection, and customers will see slower than normal speeds until this is resolved.  We will update this as soon as we can.

The restoration of email for secondary mailboxes is now complete for all of our secondary domains. This includes ebold.com, scschop.com, elgatito.com, rattlebrain.com cruziolatino.com, icogitate.com
, calcentral.com, skyhighway.com, and baymoon.com.

If you have a mailbox with one of these domains and you are missing any email prior to October 31st, please give our customer service a call at 831-459-6301 or submit a trouble ticket online at http://cruzio.com/member-tools/support-center/ and we will look into the issue for you. Thank you for your patience.

The issue was resolved as of 8:30am this morning. All service has been restored. We thank you for your understanding and hope you have a great day!

Cruzio network engineers have identified the issue affecting Business Broadband service to some customers in Downtown Santa Cruz; however are waiting for access to problem hardware. Current estimated time for a fix is later this morning. We thank you for your patience.

Cruzio engineers are currently investigating an outage with our wireless networking gear for some of our Downtown Santa Cruz area customers with Enterprise, Dedicated Business Broadband, and Business Broadband services. Velocity and DSL customers are not affected.

On November 1st, our secondary mail server crashed and mailboxes were unable to 
send and receive email. On November 2nd, our engineers restored the server and all 
the mailboxes that were previously inaccessible were all able to send and receive email.

Any pre-existing email needed to be restored from backups after the server 
restoration. ebold.com, scschop.com, elgatito.com, rattlebrain.com cruziolatino.com, icogitate.com
 have all been restored. calcentral.com skyhighway.com and baymoon.com should be fully restored 
soon.

Unfortunately, the passwords to mailboxes on skyhighway.com and rattlebrain.com
 could not be recovered and if you have one of these email addresses, your password 
will need to be reset.

If you able to log in to the primary cruzio.com mailbox, your skyhighway.com or 
rattlebrain.com password can be reset by going to your mail tools here:
http://members.cruzio.com/newadmin/ and logging in as the cruzio.com user.

If you are unable to access the primary cruzio.com mailbox please call us at
 831.459.6301 and we will give you a temporary password which will allow you to log
 in directly and change the password.

We apologize for the inconvenience and thank you for your patience.