Cruzio engineers are aware of multiple customer issues this afternoon with failed mailings. This includes @cruzio, @baymoon, and other custom domains.
We’re currently looking into the cause of these issues. We apologize for any inconvenience. Thank you for your patience.
host1 reboot is now complete, all services should be returned to full functionality.
All mail that was queued up will be delivered as normal, thank you for your patience.
Cruzio will need to perform an emergency reboot on host1.cruzio.com. This will only effect web hosting customers with services on host1.
Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host1
The issue causing slow speeds and congestion with customers fed from our fiber backhaul has been resolved as of 9:00PM.
We will continue to monitor this throughout the evening, to ensure that this has been fully resolved. We do not expect any further customer downtime or speeds/congestion problems for this issue.
host6 reboot is now complete, all services should be returned to full functionality.
All mail that was queued up will be delivered as normal, thank you for your patience.
Cruzio will need to perform an emergency reboot on host6.cruzio.com. This will only effect web hosting customers with services on host6.
Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host6
Repairs have been made to our fiber backhaul that have fixed congestion issues, however more work is being done that could possibly result in some downtime or congestion. Updates will be posted as we have more information.
Engineers are currently in route to make repairs to the fiber backhaul. There may be some brief downtime as they make repairs and swap out equipment. We apologize for the inconvenience, but hope to have the issue resolved quickly. This will not effect Velocity and DSL customers.
Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We will post updates and developments here as we get them. We thank you for your patience.
The network maintenance for tonight is now complete. All enterprise, dedicated business broadband, and business broadband customers should now be returned to full connectivity.
We apologize for the inconvenience. Thank you.
