Starting around 5pm this afternoon, traffic stopped passing to customers on the portions of our network in Scotts Valley, Watsonville, and the San Jose area. This affected Wireless Pro/Business Broadband customers only. The issue was escalated to our network engineers, and service has been restored as of around 6:45pm this evening. We appreciate your patience.

The email issues from this afternoon have been diagnosed and resolved. All email functionality should be back to normal.

Thanks again for your patience!

Cruzio engineers are aware of multiple customer issues this afternoon with failed mailings. This includes @cruzio, @baymoon, and other custom domains.

We’re currently looking into the cause of these issues. We apologize for any inconvenience. Thank you for your patience.

host1 reboot is now complete, all services should be returned to full functionality.

All mail that was queued up will be delivered as normal, thank you for your patience.

Cruzio will need to perform an emergency reboot on host1.cruzio.com. This will only effect web hosting customers with services on host1.

Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host1

The issue causing slow speeds and congestion with customers fed from our fiber backhaul has been resolved as of 9:00PM.

We will continue to monitor this throughout the evening, to ensure that this has been fully resolved.  We do not expect any further customer downtime or speeds/congestion problems for this issue.

host6 reboot is now complete, all services should be returned to full functionality.

All mail that was queued up will be delivered as normal, thank you for your patience.

Cruzio will need to perform an emergency reboot on host6.cruzio.com. This will only effect web hosting customers with services on host6.

Email will be queued up and delivered once the services are restored. We apologize for any inconvenience and will post an update as soon as services are restored on host6

Repairs have been made to our fiber backhaul that have fixed congestion issues, however more work is being done that could possibly result in some downtime or congestion. Updates will be posted as we have more information.

Engineers are currently in route to make repairs to the fiber backhaul. There may be some brief downtime as they make repairs and swap out equipment. We apologize for the inconvenience, but hope to have the issue resolved quickly. This will not effect Velocity and DSL customers.