Due to an ongoing PG&E power outage from this weekend’s storm, customers in the Weston Road area of Scotts Valley will be subject to internet outages every evening from 10:00PM to 6:00AM. There is a third-party owned and operated generator onsite that powers our gear, and to conserve fuel and power usage, the generator will be turned off at 10:00PM, and turned back on at 6:00AM.

This will continue through this Friday 1/13/17.  We will amend this status as we receive updates.

Business broadband customers that are connected off of our equipment on Weston Road may see downtime due to a power outage in the area. PG&E is working to resolve the problem, and Cruzio engineers will be ready to dispatch out if necessary once power has been restored to the area.

The generator providing power to Cruzio’s wireless networking infrastructure in the Weston Road area of Scotts Valley is currently undergoing maintenance due to extended usage during the recent storm.

We have an estimated time of noon today (Monday, 1/9) for the maintenance to be complete and the generator restarted.

An issue that began late this morning 1/8/17 which was preventing some rattlebrain.com users from accessing their email has been resolved as of about 1:50pm this afternoon. Thank you for your patience.

There is a powerful storm expected in our area this weekend, especially tonight Saturday 1/7/17 and into Sunday 1/8/17. Although Cruzio will be staffed up and rolling all weekend with prevention and repairs, there may be some power outages or sites we can’t immediately reach, especially while wind and rain persist. We take any interruption in service seriously and rest assured we will do our best to keep outages to a minimum.

Power has been restored to a majority of customers in the Harvey West area, but not to our distribution point that feeds customers.  Our batteries have been exhausted at this distribution point, and our field crews are currently working on replacing these to restore service as soon as possible.

Rebooting server host2.cruzio.com to fix a stuck process. This should only effect customers with web hosting on host2. Any mail sent during this time will be queued and delivered once services have been restored.

All services on Host 7 were restored as of 7:50pm. We appreciate your patience.

One of our Plesk webhosting servers, Host 7, is currently experiencing issues. Web content may be temporarily unavailable. Network engineers are looking into the issue. We appreciate your patience, and will add to this status as we receive updates.

The server has now finished booting, and customer web hosting and email traffic has returned to as expected.