We are experiencing an outage in the Portola area for our Wireless Business Broadband customers.   This is due to a power outage, PG&E is working on it and we expect that once power is back up that the service will come up alongside it.   This only affects customers off the Portola point of presence.

One of the primary @cruzio.com email servers became unresponsive at 6:30AM, but service was restored 6:50AM.  All @cruzio.com email services should be working again now if you were unable to receive email between that outage window.

Web hosting server host5 has finished rebooting and all web pages hosted on it are online again.

Web hosting server host5 is currently being rebooted to recover from a software failure. All websites currently hosted that server will be offline until the reboot finishes.

Cruzio field techs were able to install a new battery in place of the previous drained one, and all network connectivity issues to the downtown Santa Cruz, Chaminade, and Dream Inn areas have been resolved.

There has been a power failure at the site that feeds wireless internet to some of downtown Santa Cruz.  Customers fed off of that building will be affected, as will customers fed from the Chaminade Resort and Dream Inn which bridge off of this building.

Our techs are currently trying to replace the battery at the site, however PG&E has scheduled the outage to be resolved by 11AM at the latest.

As of 8:30AM, power has been restored to our wireless radios and routers that feed customers in Westside, Santa Cruz.  All Enterprise and Business Broadband customers are now back online.

This failure was similar to yesterday’s failure at the same time due to maintenance on the building and the circuit feeding our equipment being faulty.  It would normally be connected to a generator that would keep our equipment live during any maintenance, but unknown to us that circuit is not correctly connected to the generator.  The building maintenance is now over so we do not foresee any future power outages, and we have electricians scheduled to correctly route the circuit to the generator as it should be for any future outages.

We are currently experiencing a network outage that is effecting Wireless customers in the West Side area of Santa Cruz. Technicians are en route to make repairs. Updates will be provided as soon as we have more information. Thank you.

As of 8:30AM, power has been restored to our wireless radios and routers that feed customers in Westside, Santa Cruz.  All Enterprise and Business Broadband customers are now back online.

This failure was from a faulty circuit that should have fed power from a backup generator on the site during a building-wide power outage.  This circuit is now scheduled for future maintenance so this type of power failure does not occur again.

There is currently an outage for Enterprise and Business Broadband wireless customers in Westside, Santa Cruz.  We believe that the power has failed to the master radio at the site.  Field techs have been dispatched, and we expect the neighborhood to be live again by 8AM-8:15AM.