Cruzio network engineers have identified a problem with our upstream connection out to the internet, due to a cut/break in our fiber. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.
Cruzio engineers have deployed a temporary fix for this issue, to restore customer connectivity to the affected areas.
There may be additional brief downtime (less than 1 minute) later today as we implement a permanent solution.
Cruzio network engineers have identified a problem with our upstream connection out to the internet for specific locations. This is due to a connectivity issue with our upstream provider for these locations.
If you are currently experiencing loss of connectivity, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas.
Customers that will not be affected:
– All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas.
Thank you for your patience, as we are working with our upstream provider to have this fixed as soon as possible.
Fiber crews have located and repaired the break in the fiber as of 1:45AM on Tuesday, 11/17.
All service should be restored to normal expected speeds.
Fiber crews have located the general area of the fiber outage and working to locate and pinpoint the break.
Fiber inspection teams are currently on route to locate the fiber cut and repair the connection.
Cruzio network engineers have identified a problem with our upstream connection out to the internet, possibly due to a cut/break in our fiber. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise wireless customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Business broadband wireless and in-building wired customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Colo customers
– Cruzioworks coworking and office customers
Customers that will not be affected:
– All Velocity customers
– All DSL customers
– Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas
– Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.
PG&E reports that power outages in the Scotts Valley area have been largely resolved.
As of 2:34pm this afternoon, the internet outage to the Old Oakland Road area of San Jose has been resolved. We appreciate your patience.
This is a courtesy notice to a small group of our customers: As of about 11:05am this morning, there is a power outage in a rural area of Scotts Valley, affecting some customers’ internet connections. Our network gear in the area is currently on backup power and customers who also have backup power should still be online. As noted on PG&E’s website, they have been dispatched to the area to asses the cause.
