There is currently an outage for Enterprise and Business Broadband wireless customers in Westside, Santa Cruz.  We believe that the power has failed to the master radio at the site.  Field techs have been dispatched, and we expect the neighborhood to be live again by 8AM-8:15AM.

All services for host4 are back up and running. Mail is queued up and being delivered now. Thank you for your patience.

We are rebooting web hosting server host4.cruzio.com to clear a stuck process. This may effect web hosting customers that have their websites on this server. It should be back up in just a minute or two. Any mail sent during this time will be queued up and delivered as soon as the server comes back up. We apologize for any inconvenience.

All services for host5 are back up and running. Mail is queued up and being delivered now. Thank you for your patience.

We are rebooting web hosting server host5.cruzio.com to clear a stuck process. This may effect web hosting customers that have their websites on this server. It should be back up in just a minute or two. Any mail sent during this time will be queued up and delivered as soon as the server comes back up. We apologize for any inconvenience.

We are currently having some network issues at both 5900 Butler and Enterprise Technology Center locations in Scotts Valley.  It is not a complete outage, as the symptoms are dropped packets and low bandwidth.  We are currently investigating the issue.

This issue has sporadic since 9:15AM this morning.

After posting the previous two updates on the Westside outage, our network techs doing these updates realized that it was technically 11/2 due to the outage happening after midnight, not 11/1 as previously reported.

Now would be a perfect time to attribute this user error to this morning’s day light saving time change, but ‘Fall back’ is only for an hour, not a whole day!  Sorry for any confusion.

The Westside Santa Cruz outage has been resolved as of 1:30AM, pre-day light saving time switch over.  The previous report of a building-wide PG&E outage was unfortunately incorrect.  We discovered that one of the power ports that one of this site’s primary network components was plugged into had gone bad, so we were able to migrate power over to a new working circuit.  That faulty circuit has been flagged for future maintenance during business hours.

Wireless internet services should be fully restored to all Westside customers.

Wireless internet customers on the westside of Santa Cruz are currently down due to a PG&E power failure at the building that provides the upstream for the neighborhood.  We will update when PG&E provides more information as to when the power will be restored.

This is a belated update, the issues affecting the Weston West service region have been resolved.   We apologize for any inconvenience this caused.   For any further issues please open up a ticket by going to http://cruzio.com/member-tools/ and we will be happy to assist you if connections issues are persisting.