Cruzio engineers are aware of a service issue affecting some Wireless Pro customers in Scotts Valley, Santa Cruz, and Soquel areas, and are currently investigating further. We will update this status with additional information as it becomes available.
11/27/23 10PM-2AM – Maintenance affecting some Wireless customers in Watsonville
Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in Watsonville on Monday, 11/27/23 10PM-2AM. Affected customers may experience brief periods of downtime as our technicians complete this work.
11/18/2023 9am – Wireless outages in Watsonville area
Due to severe weather there are currently some wireless outages in and around the Watsonville area. We are working to restore services where possible.
11/17/2023 – 4:00PM – Power Outage affecting some Wireless customers in the Bear Gulch area [RESOLVED]
Power has been restored to upstream equipment previously affecting some Wireless customers in the Bear Gulch area, and all services should be back online. If you continue to experience any issues, please contact our technical support team.
11/17/2023 – 9:15AM – Power Outage affecting some Wireless customers in the Bear Gulch area
Cruzio engineers have been notified of a PG&E power outage affecting some wireless customers in the Bear Gulch area, and have advised the current estimated time of restoration of 5pm. We will continue to update this status with additional information as it becomes available.
11/16/2023 10am – Outages in West Side Santa Cruz area [RESOLVED]
Cruzio engineers have managed to restore service to all POPs in the area and the storms seem to have subsided. If you are still experiencing issues, please contact technical support.
11/15/2023 6:30pm – Outages in West Side Santa Cruz area
Storms are causing some outages in the Santa Cruz city and West Side areas. Engineers are currently working to implement work-arounds during the storm.
11/9/2023 3:00PM – Outage affecting some Half Moon Bay customers fed from Butano
Some customers in Half Moon Bay fed from Butano are experiencing an outage. Cruzio engineers are assessing. We will update this message as additional information becomes available.
11/8/23 10PM-2AM – Maintenance affecting some Wireless customers in Watsonville
Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in Watsonville on Wednesday, 11/8/23 10PM-2AM. Affected customers may experience brief periods of downtime as our technicians complete this work.
11/7/23 10PM-2AM – Maintenance affecting some Wireless customers in Watsonville
Cruzio engineers will be performing planned maintenance on upstream equipment serving some Wireless Pro customers in Watsonville, 11/7/23 10PM-2AM. Affected customers may experience brief periods of downtime as our technicians complete this work.
