Engineers are investigating an issue preventing users from reaching their email through both webmail and email programs. While we have no ETA at this time, we are working to resolve this as fast as possible. We will update this network status with more information when available.

Cruzio engineers have completed this maintenance and all affected customers are back online.

Cruzio’s engineers will be performing maintenance on upstream equipment during this window.  We do not expect any downtime but any potential interruptions should be brief. We will also email you if this work might impact your service.

Cruzio engineers have confirmed power has been restored to upstream equipment serving customers in the Martin’s Beach, Bear Gulch, and Russian Ridge areas, and all previously affected customers should be back online. If you continue to experience issues, please contact our technical support team.

Cruzio engineers have been alerted to a large power outage affecting customers in Martin’s Beach, Bear Gulch & Russian Ridge areas. The expected time of power restoration is this afternoon at 2pm. We will update this network status with additional information as it becomes available.

Cruzio engineers will be conducting maintenance Wednesday, 8/9/23 9am-6pm on infrastructure that serves some Wireless Pro customers in Midtown and Downtown Santa Cruz areas. Affected customers may experience brief periods of downtime while our technicians complete repairs.

Cruzio engineers have completed repairs to upstream equipment previously affecting connectivity for some customers in San Jerardo, and have confirmed all services are operational. If you continue to experience any issues, please contact our technical support team.

PG&E has replaced the damaged telephone pole and now technicians are working on splicing the damaged cables back together. More updates will be provided as we get them if services are not restored first.

A car accident took down a telephone pole containing a fiber optical cable being used for internet service. The telephone pole is currently being replaced to restore services to the area. We do not yet have an ETA, but will post updates as we get them.

Crews are rolling out to assess an issue affecting connectivity for some Wireless Pro customers in Salinas, including San Jerardo. We will update this message as additional information becomes available.