Cruzio engineers are currently investigating an issue affecting some Wireless Pro customers. Affected customers may experience brief periods of down time while our technicians complete repairs.
[UPDATE] This status has been expanded to include all Wireless Pro customers in Santa Cruz County.
Cruzio engineers have discovered an issue affecting some Wireless Pro customers in the Live Oak, Midtown and Westside Santa Cruz areas. Affected customers may experience brief periods of downtime as our technicians complete their repairs.
Cruzio engineers have been monitoring connections after completing maintenance on upstream equipment for some customers in the Bear Gulch and Russian Ridge area. These issues have been resolved, and previously affected customers should be back online. If you continue to experience any issues, please contact our technical support team.
Cruzio engineers have discovered an upstream issue affecting some Wireless Pro customers in Santa Cruz, Live Oak, Capitola, and Watsonville, and are currently investigating the situation. We will update this status with further information as it becomes available.
[RESOLVED]There was an issue with some equipment caused by a power surge, causing a service outage effecting the Santa Cruz area. The equipment was replaced and services have been restored. [10:00PM 7/26/2023]
[RESOLVED]There is a power outage in the east side of Santa Cruz, Live Oak area that is causing a service interruption. The power outage is resolved and services are restored for the Eastside/ Live Oak Area in Santa Cruz [6:30AM 7/26/2023]
Cruzio engineers are investigating a lingering issue affecting some customers in the Bear Gulch and Russian Ridge areas. Current ETR is Monday 7/24 by 5pm. There may be brief interruptions to service while crews perform this work on upstream equipment. We will update this network status as more information becomes available.
Cruzio engineers have successfully resolved the hardware issues and restored service to Woodside/Portola Valley Valley. If you continue to have issues, please contact our technical support team.
Cruzio engineers are working with site ownership to restore power to our equipment. Tentative Estimated Time or Repair is currently between 4pm-6pm. We will update this network status as more information becomes available.
Cruzio engineers will be conducting unplanned maintenance Friday, 7/21/23 10am-5pm on infrastructure that serves some Wireless Pro customers in the Watsonville Area. Affected customers may experience brief periods of downtime while our technicians complete repairs.
