Cruzio engineers are investigating an issue currently affecting connectivity for some Cruzio customers in the Westside Santa Cruz area. We will update this message as more information becomes available.
9/27/2022 11:00PM – 2:00AM – Core router maintenance affecting internet connectivity for customers
Cruzio engineering will be upgrading our main core router that provides access to the Internet on Tuesday, September 27th between 11pm and 2am. During this period, there will be a brief period of less than 5 minutes where the internet may be unavailable as we upgrade equipment. This work is necessary in order to apply security updates and feature enhancements. We apologize for the inconvenience.
9/27/2022 4:45PM – Network issue affecting some Cruzio customers [RESOLVED]
Cruzio engineers have confirmed that the issue is resolved. If you’re still experiencing any connectivity issues, please try power cycling your equipment, or contact Cruzio customer service.
9/27/2022 3:15PM – Network issue affecting some Cruzio customers
Cruzio engineers are working on an issue currently affecting connectivity for some Cruzio customers. We will update this message as more information becomes available.
9/21/2022 – 11:00AM – 4:00PM – service maintenance affecting residents at San Jerardo
Cruzio engineers will be conducting maintenance on internet equipment that serves San Jerardo residents on Wednesday, 9/21/2022 between 11:00AM to 4:00PM. Downtime during this maintenance window will be brief. We appreciate your patience.
9/20/2022 10:00PM – 2:00AM – Service maintenance for some Wireless Pro customers in Watsonville, Granite Creek Road in Scotts Valley
Cruzio engineers will be conducting service maintenance affecting a handful of Wireless Pro customers in Watsonville and on Granite Creek Road in Scotts Valley. Downtime will be brief within this window.
9/15/2022 10:00PM – 2:00AM – Maintenance affecting some Wireless Pro customers in Watsonville
Cruzio engineers will be conducting emergency maintenance on infrastructure that serves some Wireless Pro customers in Watsonville. There will be brief periods of downtime during this maintenance window.
9/15/2022 10:00PM – 2:00AM – Maintenance affecting some Wireless Pro customers in the Watsonville area
Cruzio will be conducting maintenance affecting some Wireless Pro services in the Watsonville area 9/15/2022 10:00PM – 2:00AM. There may be brief interruptions in service throughout this window.
9/14/2022 8:19AM – Service interruption due to PG&E outage for some Wireless Pro customers in Capitola, Live Oak, Harvey West, and far Westside [UPDATE]
As of approximately 8:19 AM, PG&E has repaired all areas of the power grid affecting Cruzio’s network, and normal service for Wireless Pro customers should be restored.
9/14/2022 3:15AM – Service interruption due to PG&E outage for some Wireless Pro customers in Capitola, Live Oak, Harvey West, and far Westside
Some Wireless Pro customers in the areas of Capitola, Live Oak, Harvey West, and far Westside are experiencing a service interruption due to some large scale PG&E outages in the area. Cruzio engineers are monitoring the situation.
