Due to a stuck process we are going to reboot web hosting server host1.cruzio.com. This should only effect customers with web hosting accounts on host1 and any mail sent during this time will be queued up and delivered once the server is back up. We apologize for any inconvenience.
Cruzio technicians need to perform some emergency maintenance to some of our network gear serving a very small area in Live Oak off of Rodriguez Ave near 17th. This maintenance will only affect Business Broadband subscribers in that area. The maintenance will begin around 12:30pm today. Actual downtime should be under 10 minutes. We appreciate your patience.
Cruzio engineers have isolated and resolved a problem with the networking equipment that serves customers on the El Pueblo Road area of Scotts Valley.
We will be preforming emergency maintenance on the networking equipment that serves customers in the El Pueblo Road area of Scotts Valley.
Customer downtime should be less than 5 minutes.
Cruzio network technicians have resolved the problem affecting Wireless customers in Scotts Valley. Thank you for your patience.
Network engineers have isolated the issue and should have it resolved by 11pm tonight. We apologize for any inconvenience.
Network Engineers are en route to Scotts Valley to fix the issue. ETA for resolution is within the hour. Thank you for your patience.
Network technicians are aware of a Business Broadband network outage that is affecting some customers in Scotts Valley on our wireless network. We are currently looking into the cause of the issue. Velocity Customers are not affected.
This network maintenance is now complete, and all customer service has been restored.
Cruzio engineers have scheduled a maintenance window on the networking equipment that serves the downtown Santa Cruz, Harvey West, Seabright, Live Oak, and Capitola areas.
This maintenance window is scheduled for Tuesday, July 5th, 2016, at 8:00AM to 10:00AM. We expect actual customer downtime to be less than 3 minutes between 8:00AM to 8:15AM.
This will only affect customers with Business Broadband and Dedicated Business Broadband services. Velocity and DSL customers will not be affected.