Cruzio engineers are conducting emergency maintenance on hardware that serves the San Gregorio area. We will try to keep interruptions as minimal as possible, but there will be periods of downtime. Apologies for the inconvenience.
1/23/2024 12:30pm – Outage in Westside Area [RESOLVED]
Engineers have been able to make permanent repairs . If you are still having any issues, please contact Technical Support.
1/23/2024 10:00pm-2:00am – Emergency Wireless Pro Maintenance for Customers in the Seabright Area
Cruzio engineers will be conducting maintenance on upstream equipment serving customers in the Seabright area of Santa Cruz. There should only be brief periods of downtime during this process. Technicians will keep interruptions as minimal as possible.
1-22-2024 10:30am – Outage in Westside Area [UPDATE]
Engineers were able to restore services by moving to a backup power source. While the issue is still ongoing, customers should have working services. If you are still having issues please contact Technical Support.
1-22-2024 3:30am – Outage in Westside Area
Some customers in the Westside area of Santa Cruz may be down due to storm damage. Technicians are working on implementing repairs. Updates will be provided as we get them if services are not restored first.
1/20/2024 – 6:40PM-3:45AM – Power outage affecting some customers in Hill House, Bear Gulch areas [RESOLVED]
PG&E have successfully restored power to upstream equipment serving some customers in the Hill house and Bear Gulch arears. All customers should be back online. If you continue to experience any issues, please contact our technical support team.
1/20/2024 – 6:40PM – Power outage affecting some customers in Hill House, Bear Gulch areas [UPDATE]
Cruzio technicians have confirmed PG&E has extended their maintenance for power outages currently affecting some Wireless customers in the Hill House and Bear Gulch areas. The current estimated time of restoration is 3:45 AM on January 21st, 2024. We will continue to update this status with more information as it becomes available.
1/20/2024 – 6:40PM – Power outage affecting some customers in Hill House, Bear Gulch, Martins Beach areas [UPDATE]
Cruzio engineers have confirmed PG&E has advised an estimated time of restoration of 10:35pm on January 20th, 2024. We will continue to update this status with more information as it becomes available.
1/20/2024 – 6:40PM – Power outage affecting some customers in Hill House, Bear Gulch, Martins Beach areas
Cruzio engineers have confirmed PG&E outages are currently affecting connectivity for some wireless customers in Hill House, Bear Gulch, and Martins Beach areas. Although estimated time of recovery has yet to be determined, we will continue to update this status page with additional information as it becomes available.
1/18/2024 – Butano Canyon Outage [RESOLVED]
As of this morning, Cruzio engineers have resolved an issue that was affecting service for some users in Butano Canyon. If you are still seeing issues, please give our Technical Support team a call at 831-459-6301, option 3.