PG&E is still investigating the cause of the outage. Their current ETA is 1:30am PST. Though the length may vary depending on what the nature of the outage is.

PG&E is experiencing a power outage in the Watsonville area that may disrupt service for some customers. No ETA at this time, but we will be posting updates as they come.

Cruzio engineers will be conducting maintenance Wednesday 12/14/2022 11:00AM–1:00PM to repair an issue affecting some Wireless Pro customers in Westside Santa Cruz.  Affected users may notice brief periods of downtime during this work, but should be minimal as repairs are completed.

Cruzio engineers will be conducting maintenance Tuesday 12/13/2022 10:00PM–2:00AM to repair an issue affecting some Wireless Pro customers in Westside Santa Cruz.  Affected users may notice some downtime during this work.

PG&E service has remained stable in North county & connectivity at all affected sites has been restored. If you are still experiencing connectivity issues, try power-cycling your equipment.

We have become aware of a large power outage affecting Cruzio services in downtown & East Watsonville along Hwy. 152.  PG&E has yet to provide an estimated time of recovery, but we will update as new information becomes available.

Our outage response team has confirmed restoration of Wireless pro service in affected areas, and all customers are back online.

We have become aware of a hardware failure affecting Wireless Pro service in the Southwest area of Watsonville. Cruzio engineers have been dispatched and are en route to assess & repair our broadcast equipment.

This morning we saw another large-scale power event hit large portions of the westside & downtown. We are continuing to monitor the situation & dispatch technicians accordingly on a highest-priority basis.

Subscribers in the above areas may experience instability or downtime as we work to resolve these issues.

PG&E has updated their outage map to reflect full scope of affected areas, and has provided an Estimated Time of Recovery of approximately 6:15 AM.

Cruzio network engineers have assessed the impact to broadband access services as primarily affecting subscribers in the downtown & westside areas. Subscribers in these areas may experience extended outages after utility power restoration due to a failed piece of equipment we cannot access at this time. We’ll be coordinating access with the affected network site during business hours.