This issue is now resolved and affected links are back online. If you are in the Westside or Downtown areas of Santa Cruz and still can’t get online, please power cycle your equipment.

Cruzio engineers are aware of an issue affecting stability for some Wireless Pro links around Westside Santa Cruz and downtown, and will be briefly taking these affected links offline to implement a fix. We will update this network status message as more updates are available.

Due to a large-scale PG&E outage downtown, some Wireless Pro customers as well as customers located at 2030 North Pacific are offline. Cruzio engineers will implement backup power solutions at 2030 North Pacific if PG&E service is still off by the morning.

Cruzio engineers have resolved the issue. All affected customers should be back online.

Due to an equipment failure, some Wireless Pro customers in the Harvey West area may be experiencing an internet outage. Cruzio engineers are working to resolve the issue.

Utility power has been restored and wireless services should now be restored as a result. If you are still experiencing any issues, please contact Technical Support.

Due to a power failure, some customers in the downtown Santa Cruz area may be experiencing an internet outage. Crews are currently deploying generators to restore service until utility power has been restored. We will be providing updates as we have more information.

Cruzio engineers will be conducting service maintenance on infrastructure serving some Wireless Pro customers in Scotts Valley and areas of Weston Road on 1/19/2022 between 9:00AM to 6:00PM. No downtime is expected for these links, but some intermittent slowdowns may occur as affected customers may be switched to a backup path over our network during parts of this maintenance window.

A portion of our fiber customers in Westside, and surrounding areas may be seeing service interruption. Cruzio engineers are in route to resolve the issue, we will be posting updates. [RESOLVED]

Update: Cruzio engineers have resolved the issue, all services restored

Engineers have replaced a faulty power supply which impacted services. All services should now be restored. If you are still having issues, please give Tech support a call.