Fiber crews have located the general area of the fiber outage and working to locate and pinpoint the break.
Fiber inspection teams are currently on route to locate the fiber cut and repair the connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise wireless customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Business broadband wireless and in-building wired customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Colo customers
– Cruzioworks coworking and office customers
Customers that will not be affected:
– All Velocity customers
– All DSL customers
– Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas
– Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas
– All dial-up customers
PG&E reports that power outages in the Scotts Valley area have been largely resolved.
As of 2:34pm this afternoon, the internet outage to the Old Oakland Road area of San Jose has been resolved. We appreciate your patience.
This is a courtesy notice to a small group of our customers: As of about 11:05am this morning, there is a power outage in a rural area of Scotts Valley, affecting some customers’ internet connections. Our network gear in the area is currently on backup power and customers who also have backup power should still be online. As noted on PG&E’s website, they have been dispatched to the area to asses the cause.
We are currently experiencing a limited outage on our wireless network in the Old Oakland Road area of San Jose. Technicians have been dispatched to resolve the issue. A rough ETA is within the next 1-2 hours. We appreciate your patience. Stand by for further updates.
11/15/15 @ 10:38am – Limited Internet Service Outage in San Jose Area RESOLVED
Network technicians have resolved the issue at our mountain top site, and internet connectivity should be restored to the Old Oakland Road area in San Jose. Thank you for your patience.
11/15/15 @ 9:21am – Limited Internet Service Outage in San Jose Area UPDATE
Network technicians have been dispatched to our mountain-top site in East San Jose to address the connectivity issue. Stand by for further updates.
11/15/15 @ 8:30am – Limited Internet Service Outage in San Jose Area
We are currently experience a network outage in the San Jose area, possibly caused by this morning’s weather system. Network technicians are currently looking into the issue. This only affects wireless internet subscribers in the Old Oakland Road area of San Jose. We appreciate your patience, and will add to this status as we receive updates.