There has been an unexpected full outage on our Loma Prieta Mountain site before the expected maintenance window. This has caused network outages for customers and Enterprise connections in Aptos, Morgan Hill and Gilroy. Our Cruzio engineers will be responding to this immediately.
3/16/2023 6:00PM – Emergency maintenance for customers fed from Loma mountaintop, including Gilroy, scheduled for Friday morning
Cruzio engineers will be conducting emergency maintenance on infrastructure that serves customers from our Loma Prieta mountaintop site, including customers in Gilroy, on Friday morning. Downtime is likely, but will be kept as minimal as possible.
3/16/2023 3:30 PM There is a wide reaching outage affecting many customers between Half Moon Bay and La Honda [RESOLVED]
PG&E has repaired the outage and all Cruzio infrastructure sites are online. If you are encountering any further connectivity issues, please give us a call at 831-459-6301 or submit a ticket at cruzio.com/contact.
3/16/2023 11:00AM – Upstream email server maintenance [UPDATE]
Maintenance that was conducted by our upstream partner on the email server that serves our customers is now complete, and email issues for most customers should now be resolved. If you experience any further issues with email, please contact Cruzio technical support by either calling us at 831-459-6301, or creating a ticket at cruzio.com/contact.
3/15/2023 6:40 AM There is a wide reaching outage affecting many customers between Half Moon Bay and La Honda
Customers in and around Half Moon Bay and La Honda are experiencing a large area network outage. Cruzio engineers are assessing the issue will be responding to it at first light. There is no current estimated time of recovery.
3/13/2023 9:30AM – Upstream email server maintenance
Cruzio’s email partner, OpenSRS, is performing migration work on servers upstream that serve Cruzio customer mailboxes. Some customers may notice oddities in their mailbox during this work, including duplicated messages. Cruzio is monitoring the situation and we will update this message as additional information is available.
3/10/2023 6:00PM – Outage affecting customers around Bear Gulch and La Honda
Customers in and around the La Honda area are experiencing a service interruption due to a PG&E power outage affecting equipment at Bear Gulch. Cruzio engineers are assessing and will deploy backup power once available.
3/9/2023 4:45PM – Service outage affecting Skyline and rural San Mateo County areas
Cruzio engineers are rolling to assess a service outage affecting some customers in the areas of Skyline and rural San Mateo County. Cause of the outage appears to be PG&E related, and engineers are bringing backup power units.
3/3/2023 2:00PM – Service issue affecting customers served from Hill House [RESOLVED]
Cruzio engineers have resolved the issue and affected customers are now back online.
3/3/2023 12:15PM – Service issue affecting customers served from Hill House
Cruzio engineers are assessing an issue affecting some customers filled from our equipment hosted at Hill House. Access to the site is delayed due to damage to the road from the recent storms, but engineers will be on site later today.
