The backup generator is now back online and affected services have been restored.

Due to a PG&E outage in the area, and emergency maintenance to the backup generator, customers around the Weston Road Area are experiencing a service interruption. This emergency maintenance should be complete at approximately 6PM.

Connectivity for some customers in the Butano area is being impacted due to a downed tree caused by the recent storm system. Cruzio engineers will assess the damage as conditions allow Tuesday morning, and we will post additional information as it becomes available.

As of 7:30AM January 9th, 2023, Wireless Pro services affected by this power outage in Watsonville have been restored. If you’re still encountering problems getting online, we recommend restarting your equipment.

Cruzio has become aware of a power outage affecting multiple Wireless Pro customers in Watsonville. PG&E has not yet provided an Estimated Time of Recovery.  We will continue to monitor the situation, and will post any other relevant information as it becomes available.

Due to a PG&E outage, some Wireless Pro customers are experiencing an outage in the Watsonville area. Cruzio engineers are en-route to deploy backup power solutions to the affected infrastructure equipment.

Some customers on the Cruzio Network may experience intermittent downtime during the weather event impacting the Central Coast. Redundant power systems are in place for key infrastructure sites, and Cruzio engineers will work to mitigate any issues impacting the network during this weather event. We will update our network status message as more information becomes available.

A fiber break in the Watsonville area may cause routing issues and inability to get to some websites for some customers, including cruzio.com. Our backbone provider has crews working on repairing the fiber. We will update this status message once an ETA for completion of repairs is available.

Cruzio engineers are working with our fiber provider to resolve a fiber break between Santa Cruz and Watsonville. Cruzio engineers have routed traffic around the fiber break and all services should be restored and operational at this time. If you continue to experience connectivity issues please escalate and we will investigate.

We have determined that no customers should be affected by this outage due to network redundancy.  Apologies for the false alarm. We wanted to get a notice up as soon as possible in case anyone was affected.