Wireless internet customers on the westside of Santa Cruz are currently down due to a PG&E power failure at the building that provides the upstream for the neighborhood. We will update when PG&E provides more information as to when the power will be restored.
This is a belated update, the issues affecting the Weston West service region have been resolved. We apologize for any inconvenience this caused. For any further issues please open up a ticket by going to http://cruzio.com/member-tools/ and we will be happy to assist you if connections issues are persisting.
Our technicians are aware of the issue and are investigating the issue. Currently customers fed from the West portion of Weston Rd. are experiencing an outage, we will post updates as soon as we get them. We apologize for the inconvenience. This issue only pertains to our business broadband customers on Weston Rd., all other systems are up and operational.
Host 7 is now back up and services restored. Any mail sent during this short period should be delivered within a couple of minutes. Thank you for your patience.
To clear up a stuck process we are rebooting host7. This should only effect customers on web hosting server host7. All mail will be queued up and delivered once the server comes back online. This process should only take a few minutes. We apologize for the inconvenience.
We found some faulty equipment that needs to be replaced. A temporary link has been set up to allow internet access over the weekend. It won’t be as fast, but it will keep things going until the regular equipment can be repaired this week. We apologize for the inconvenience and will be posting again when the equipment is fixed as there may be a short period of downtime while swapping out equipment.
There is an outage at our POP in Weston that feeds wireless customers on the West side of Weston. We are investigating to determine if this is a power outage or a device has failed. PG&E is not showing any reports of power failures at the moment.
Engineering worked hard to restore a failed hard disk in our @cruzio email server. The great news is no email was lost during this time. We sincerely apologize for any inconvenience this has caused, have a great weekend!
At 2:45pm our primary @cruzio.com mail server is experiencing a disk issue. Engineers are actively working to resolve this and we will post updates as soon as we have them.
The search engine for domains on our Classic domain hosting is currently offline. We are aware of the problem and are looking into it. We apologize for the inconvenience.