A failed power supply has been replaced and all services should now be restored.

We are currently investigating a small outage that affects some customers in the Santa Cruz mountains. We will post more information as we get it.t

We are currently investigating inbound call issues affecting some Velocity customers. The problem does not seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers.

Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve.

If you are having any issues contacting us on our main contact number, Cruzio support can be reached at our alternate toll-free number, 800-303-3302.

Cruzio engineers will be conducting maintenance to repair an issue affecting some Wireless Pro customers in the areas of Mid-town, Live Oak, and East Side Santa Cruz. Downtime is possible throughout the maintenance window, but will only be a few minutes in total.

Cruzio engineers will be conducting maintenance on equipment serving customers at the Branciforte Plaza. Downtime is possible throughout this block, but total downtime should only be a few minutes.

A failed power supply has been replaced and services should all be restored.

We are currently experiencing some intermittent outages on one of our Santa Cruz downtown access points. Techs are en route to replace equipment which will result in some additional down time during the swapping of equipment. We don’t expect that downtime to be very long, but there could be brief outages while the technicians are headed to the site. Any updates other or the resolution will be posted as we get more information.

A failed power supply has been replaced and services are now back up and running again.

We are currently experiencing an outage for some wireless customers in the West Watsonville area. Techs are working now to resolve the issue and we will post updates as we get them,

Cruzio engineers will be conducting maintenance affecting some Wireless Pro customers in the southern end of downtown Santa Cruz. There will be intermittent downtime during this window.