We are currently experiencing an equipment failure that’s effecting several wireless customers connected via the UTC building in downtown Santa Cruz. Engineers are out in the field working to resolve the issue. We apologize for the inconvenience.
9/8/2021 10:00PM – 2:00AM Wireless Pro issue affecting some customers in Midtown, Live Oak and East Side Santa Cruz [UPDATE]
Cruzio engineers will be conducting emergency maintenance tonight on equipment serving some Wireless Pro customers in the areas of Midtown, Live Oak, and East Side Santa Cruz. This window will extend from 10:00PM to 2:00AM, with intermittent downtime possible during this maintenance window.
9/8/2021 1:30PM – Wireless Pro issue affecting some customers in Live Oak and East Side Santa Cruz
Cruzio engineers are dispatching to assess an issue affecting some Wireless Pro customers in the area of Live Oak and East Side Santa Cruz. There may be brief interruptions while engineers work on this equipment. We will update this status as more information becomes available.
9/8/2021 10:15AM – Wireless Pro issue affecting some Westside customers [RESOLVED]
Cruzio engineers have resolved the issue, and affected customers are now back online. If you’re still unable to connect, please power cycle your equipment.
9/8/2021 10:00AM – Wireless Pro issue affecting some Westside customers
Cruzio engineers are dispatching to assess an issue affecting some Wireless Pro customers in the area of Westside Santa Cruz. We will update this status as more information becomes available.
9/7/2021 10PM-12AM Wireless Pro maintenance affecting some customers in Buena Vista and Tierra Alta
Cruzio engineers will be conducting service maintenance on equipment that serves some Wireless Pro customers in the areas of Buena Vista and Tierra Alta. Downtime will be intermittent throughout this window.
8/31/2021 10PM-11:59PM – Maintenance affecting some Wireless Pro customers in Downtown Santa Cruz
Cruzio engineers will be conducting maintenance on infrastructure that powers Wireless Pro services for some customers in the downtown area. Downtime will be minimal throughout this maintenance window.
8/24/2021 10am – Wireless Pro outage affecting some customers in Watsonville area [RESOLVED]
Engineers have located and repaired a faulty circuit. All services should now be restored.
8/24/2021 9am – Wireless Pro outage affecting some customers in Watsonville area
We are currently experiencing a wireless outage in the Watsonville area which may affect some of our Wireless Pro customers. Technicians are currently en route to make repairs.
8/18/2021 10PM-12AM – Maintenance affecting some Wireless Pro and Dedicated customers in West Side and Downtown Santa Cruz
Cruzio engineers will be conducting maintenance on infrastructure that powers Wireless Pro services for some customers in West Side Santa Cruz as well as the downtown area. Downtime will be sporadic throughout this maintenance window.
