Some Wireless Pro customers near East Cliff and Beach Flats are experiencing a service interruption due to a hardware issue upstream. Cruzio engineers will repair the issue once access is granted in the morning hours. We will update this message as more information becomes available.
5/4/2022 10:00PM-12:00AM – Network maintenance affecting some Wireless Pro links in Watsonville
We will be conducting maintenance on equipment that serves a small segment of Wireless Pro customers in Watsonville starting at 10PM and ending at 12AM on May 4th. Downtime will be minimal through this window for affected customers.
4/28/2022 10:00PM – 12:00AM – Network maintenance affecting some Wireless Pro links in downtown Santa Cruz
Cruzio engineers will be conducting maintenance on infrastructure serving a section of Wireless Pro customers in downtown Santa Cruz on Thursday, 4/28/2022 between 10:00PM to 12:00AM. Downtime is possible in this maintenance window, but will be kept to a minimum.
4/19/2022 8:35PM – Wireless Pro service interruption for some customers in the West Side, Harbor, and Downtown Santa Cruz areas [RESOLVED]
Cruzio engineers replaced a faulty piece of equipment, restoring Wireless Pro service to affected customers as of 8:35pm this evening. We appreciate your patience.
4/19/2022 5:45PM – Wireless Pro service interruption for some customers in the West Side, Harbor, and Downtown Santa Cruz areas
Cruzio engineers are investigating a power issue affecting infrastructure serving some Wireless Pro customers in the areas of West Side, the Harbor, and Downtown Santa Cruz areas. Most of these customers only experienced a brief interruption, but Cruzio engineers are working to restore connectivity to the remaining affected customers.
04/11/2022 4:08pm – El Palomar building in downtown Santa Cruz [UPDATE]
Some customer devices may have taken a few minutes to re-establish customers, but all customers should now be back online.
04/11/2022 3:49pm – Brief emergency maintenance at El Palomar building in downtown Santa Cruz
Maintenance has been completed. Downtime started at 3:39pm and was approximately 30 seconds.
4/11/2022 3:40pm – Brief emergency maintenance at El Palomar building in downtown Santa Cruz
Cruzio engineers are doing emergency maintenance to El Palomar. Customers in that building should expect a quick downtime of less than 2 minutes. This status will be updated when work is complete.
4/11/2022 10:45AM Widespread PG&E outage downtown [RESOLVED]
PG&E has restored mains electricity to most sites, and the sites not yet restored have been equipped with backup power. Cruzio engineers will continue to monitor the situation.
4/11/2022 10:15AM Widespread PG&E outage downtown [UPDATE]
PG&E has restored mains power to most affected sites. Some wireless customers connected from the Chaminade are still down.Cruzio engineers will continue to monitor the situation.
