All work has been completed and Fiber customer should be up and running. If you are a fiber customer and believe your service to still be down, please contact Cruzio Technical Support immediately.
5/31/2022 10:00PM – 2:00AM – Infrastructure maintenance affecting Cruzio fiber customers
On Tuesday, May 31st beginning at 10:00PM and ending at 2:00AM, Cruzio engineers will be conducting maintenance on infrastructure serving fiber customers, including customers in multiple-dwelling-units served by Cruzio fiber. There will be downtime during this maintenance window.
5/19/2022 2:30am – Service interruption for some Wireless Pro customers near Westside [RESOLVED]
Cruzio engineers have made repairs and restored all services that were down.
5/19/2022 1:30am – Service interruption for some Wireless Pro customers near Westside, Downtown, East Cliff
Cruzio Engineers are currently working on resolving an outage on the Westside that may effect Wireless and Dedicated customers around the Westside, East Cliff, and Downtown areas. Updates will be posted as more information comes in.
5/17/2022 12:45PM – Urgent maintenance for Buena Vista and Tierra Alta (RESOLVED)
This maintenance is complete.
5/17/2022 10:30AM – Urgent maintenance for Buena Vista and Tierra Alta
Cruzio engineers are responding to a network issue affecting tenants located at the Buena Vista and Tierra Alta migrant camps. There will be brief periods of downtime during this repair.
5/16/2022 6:00AM – 5/17/2022 8:00PM – electrical maintenance briefly affecting connections at and near the Piedmont Court building
There will be electrical maintenance conducted at the Piedmont Court building between 5/16/2022 7:00AM to 5/17/2022 8:00PM. Cruzio engineers will be supplying backup power at the start of this maintenance which will cause a brief interruption during the cutover on Monday morning, and once more when the equipment is switched back to mains on Tuesday evening. This includes connections at the Piedmont Court building itself, as well as a handful of Wireless Pro connections downstream from the building. No further downtime is anticipated.
5/10/2022 10:00PM-12:00AM Service maintenance affecting some Wireless Pro customers in Watsonville
Cruzio engineers will be performing maintenance on infrastructure that serves a handful of Wireless Pro customers in Watsonville. Downtime is possible but will be kept brief.
5/10/2022 5:30PM – Service maintenance affecting Wireless Pro customers at Tierra Alta
Cruzio engineers will be conducting maintenance on equipment serving Wireless Pro customers located at Tierra Alta. Downtime will be brief.
5/10/2022 10:00PM-12:00AM – Network maintenance for tenants at 401 Pacific Ave
Cruzio engineers will be conducting maintenance on infrastructure that serves tenants located at 401 Pacific Avenue on 5/10/2022 between 10:00PM to 12:00AM. There will be brief interruptions in service during this maintenance.
