Our technicians are aware of the issue and are investigating the issue. Currently customers fed from the West portion of Weston Rd. are experiencing an outage, we will post updates as soon as we get them. We apologize for the inconvenience. This issue only pertains to our business broadband customers on Weston Rd., all other systems are up and operational.
Host 7 is now back up and services restored. Any mail sent during this short period should be delivered within a couple of minutes. Thank you for your patience.
To clear up a stuck process we are rebooting host7. This should only effect customers on web hosting server host7. All mail will be queued up and delivered once the server comes back online. This process should only take a few minutes. We apologize for the inconvenience.
We found some faulty equipment that needs to be replaced. A temporary link has been set up to allow internet access over the weekend. It won’t be as fast, but it will keep things going until the regular equipment can be repaired this week. We apologize for the inconvenience and will be posting again when the equipment is fixed as there may be a short period of downtime while swapping out equipment.
There is an outage at our POP in Weston that feeds wireless customers on the West side of Weston. We are investigating to determine if this is a power outage or a device has failed. PG&E is not showing any reports of power failures at the moment.
Engineering worked hard to restore a failed hard disk in our @cruzio email server. The great news is no email was lost during this time. We sincerely apologize for any inconvenience this has caused, have a great weekend!
At 2:45pm our primary @cruzio.com mail server is experiencing a disk issue. Engineers are actively working to resolve this and we will post updates as soon as we have them.
The search engine for domains on our Classic domain hosting is currently offline. We are aware of the problem and are looking into it. We apologize for the inconvenience.
We are currently experiencing connectivity problems for our Wireless Business Broadband and legacy Wireless customers in the Weston Road area of Scotts Valley. Cruzio techs are actively working on resolving connectivity problems. These problems will only affect our Wireless customers in the Weston Road area. We will update this status as we have more information.
Update 10:30am – We have Cruzio techs rolling out to the Weston area to do some troubleshooting on the link. More updates as they come in.
Update 1:00pm – Our Cruzio techs have reported back that there was a damaged cable causing intermittent power availability for the Weston area. Our techs have repaired the cable and verified connectivity for all of our Weston Road customers. As of this update all wireless customers in Weston Road are back up and running.
We thank you for your patience and understanding and apologize for any inconvenience this may have caused.
The Account Center may be down for a couple of hours while some upgrade maintenance is performed on our billing server.
Customer tickets will also be down, but this just means any submissions or emails sent in will be queued up until the service is put back online. Since staff won’t be responding to them until morning, this should not have any effect on anyone.
9:30pm – Work has been completed.