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Redirecting a website using Forwarding or an A Record

This article explains how to redirect an entire website to another website.

These instructions apply only to Cruzio Website Hosting services. If you have Cruzio’s Classic hosting, contact Cruzio to request a change to your A Record, or use a .htaccess redirect instead.

See Cruzio’s redirect overview to decide which redirect method you should use.

Please proceed with caution. If you make mistakes, your website may become unreachable.

Two methods; which should you choose?

If you have an extra domain and you simply want to point it to an existing website, then Standard or Frame Forwarding is the easiest way to do that.

Maybe you need to temporarily redirect a domain that already has a website on it, without destroying those website files. In this case, you may modify your A Record if you can. However, please note the limitations of this method in the A Record section below. You may want to use the .htaccess method instead, as it works in cases where an A Record will not.

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Redirecting with Standard or Frame Forwarding

To redirect a domain name to a website hosted on another domain:

  1. Login to your domain control panel at http://login.cruzio.com.
  2. In your Control Panel, look under Main Menu for the Domains section of your Home page. If you are on Host 6 or above, you will need to first click “Domains” under the Main Menu in the upper left hand corner. If the domain you want to redirect was previously set up for hosting, you will need to remove it. Back up any site files you want to keep, then remove that domain.

    If you do not know what Host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with ‘https://host’ followed by a number. That is the Host number you are on.

  3. If you are on Host 1, 2, 3, 4, or 5, click the “Add New Domain” icon in the Tools section. Type in the domain name that you want to redirect. Leave the “www” check box selected. Leave the “Create domain without template” option selected. Make sure “Proceed to hosting setup” is checked. Click “OK”.

    If you are on Host 6 or above, click the “Create Domain icon” in the Tools section. Type in the domain name that you want to redirect. Leave the “www” check box selected. Change “Use domain template settings” to “Default Domain”.

  4. For Host 1, 2, 3, 4, or 5, choose either “Standard forwarding” or “Frame forwarding”, then click “OK”.

    For Host 6 or above, select “Forwarding” under Hosting Type. Then under “Forwarding Settings”, choose either “Standard forwarding” or “Frame forwarding”.

    With standard forwarding, a visitor is redirected to the site and the actual site’s URL is shown in the visitor’s browser, so the visitor always knows they were redirected to another URL.

    With frame forwarding, a visitor is redirected to the site without knowing that the site actually resides at another location.

  5. Specify the Destination URL: the website address that you would like this domain to point to. Click “OK” or “Finish”.
  6. To test the forwarding, enter the address of the forwarded domain into the address bar of your web browser. Your browser should take you to the destination URL.

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Redirecting with an A Record

Using an A Record as a method to redirect a website has serious limitations. Rather than redirecting to a different website, per se, you are redirecting to an IP address. If more than one website is at that IP address, you cannot control which website the redirect will go to.

To see which website a particular IP address will go to, simply enter that IP address in your browser’s address bar.

To redirect a website to another IP address:

  1. Login to your domain control panel at http://login.cruzio.com.
  2. On your Home page, click on the domain name of the website you would like to redirect. If you are on Host 6 or above, this can be accessed by first clicking “Domains” under the Main Menu in the upper left hand corner.
  3. For Host 1, 2, 3, 4, or 5, click “DNS Settings” under the Services section.

    For Host 6 or above, click “DNS Settings” under the Web Site section.

  4. There should be, among the other A records, an A record of the form:
    Host		Record Type	Value
    yourdomain.com	A		IP.address
    

    Where:

    • yourdomain.com is the name of your domain; and
    • IP.address is the IP address of the domain.
  5. Click the host name in this record.

    Leave the “Record type” menu set to “A”.

    Leave the box labeled “Enter domain name” blank.

    In the box labeled “Enter IP address *”, enter the IP address you are redirecting to.

    Click “OK”.

Note: Your new A record will take up to 24–48 hours to take effect. This is because a new A record is a DNS change, and all DNS servers worldwide need to be updated to reflect the change. To test whether the A Record has taken effect, enter the address of the redirected domain into the address bar of your web browser. If the record has taken effect, your browser will take you to the website at the destination IP address.

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Redirecting a website or web page: Overview

This help page is an overview of different methods for redirecting a website or web page, and the situations where each method is preferred.

Please proceed with caution. If you make mistakes, your website may become unreachable.

Redirect Methods

  • .htaccess

    A .htaccess (pronounced dot-aitch-tee-access) redirect is powerful, flexible, and preserves your search engine page ranking. In most cases, you should use this method.

  • Forwarding or an A Record

    Forwarding is a very good and easy redirect method if you just bought an extra domain name, and want to point it to an existing website.

    Redirecting with an A record has limitations, but can be used in some cases. In cases where an A record will not work, you can use the .htaccess method instead.

    Both of these methods can redirect entire websites, but not individual pages.

  • Meta Refresh

    A meta refresh redirect is not as good as a .htaccess redirect. However, some web hosts may not allow you to use a .htaccess file. In that case, use a meta refresh.

    A meta refresh can only redirect a single web page at a time.

Redirecting a web page with meta refresh

This help page explains how to redirect a single web page to a new web address, using the meta refresh method.

See Cruzio’s redirect overview to decide which redirect method you should use.

Please proceed with caution. If you make mistakes, your website may become unreachable.

What is a meta refresh redirect, and why should I use it?

With the meta refresh redirect method, you put some specific HTML code in your old web page.

When someone visits the old page, the redirect will automatically take them to the new address.

Benefits and drawbacks of a meta refresh redirect:

  • Does not require access to your website’s root directory
  • Requires that you access and edit each page that you want to redirect
  • Does not preserve search engine rankings or inbound links for the redirected page
  • Because spammers use this technique, search engines may penalize the page’s rank

A meta refresh redirect is not as good as a .htaccess redirect, which is more powerful and preserves search engine page rankings. However, sometimes only a meta refresh redirect is possible. For example, if you are moving from a free GeoCities site to Cruzio hosting, Yahoo! does not allow you to use a .htaccess redirect. A meta refresh redirect, done properly, is the right method in this case.

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Redirecting a page with meta refresh

  1. Log in to your Web space, using either an FTP Program (such as Filezilla or CyberDuck) or your website’s File Manager. (Note: if you have Cruzio Classic hosting, the File Manager is not available, and you must use FTP instead.)

    In your Web space, find the page you want to redirect.

  2. Open the page’s file for editing.

    Remove all existing code from the page. To replace it, paste in the following code:

    <html>
    <head>
    <title>Moved to new address: http://yourdomain/pathto/newpage.extension</title>
    <meta http-equiv=refresh content="0; url=http://yourdomain/pathto/newpage.extension" />
    <meta name="robots" content="noindex,follow" />
    </head>
    <body>
    <h1>This page has been moved to http://yourdomain/pathto/newpage.extension</h1>
    <p>If your browser doesn't redirect you to the new location, please <a href="http://yourdomain/pathto/newpage.extension"><b>click here</b></a>. Sorry for the inconvenience!</p>
    </body>
    </html>
    

     

    Note: it’s important that you do not add any keywords or advertising to this page, and that you do not delay the refresh by changing the number 0. If you do these things, you risk having your page be regarded as Web spam, and being penalized by search engines.

  3. In the new code, make these changes:
    For this: Substitute this:
    yourdomain the page’s domain at the new address
    (for example, “joeswebsite.com”)
    pathto the path to the directory containing the page
    (for example, “topics/news”)
    oldpage the filename of the page you are redirecting
    (include only a slash “/” in front of oldpage, creating a “relative address”)
    extension the page’s extension, if it has one
    (for example, “html” or “php”)
    newpage the filename of the new page
    (include the initial “http://” in front of newpage, creating an “absolute address”)

     

    Save the changes to your page.

    Your redirect is active! Test it by opening the old page in your browser, and making sure the browser takes you to the new location.

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Resetting a Joomla, WordPress or Drupal Password

This help is for Cruzio members with Website Hosting services who have used Installatron to install an application on their website. Some popular Installatron applications are Joomla!, Drupal and WordPress.

If you’ve lost your administrator’s password for your Joomla!, Drupal or WordPress, you must reset it to regain access to the account.

  1. Log in to your domain control panel at http://login.cruzio.com.
  2. In the Custom Buttons section of your control panel, click the Installatron Application Installer icon.
  3. In Installatron, click the My Applications tab. Find the application (Joomla!, Drupal, WordPress, Gallery 2, etc.) you need the password reset for. Click the “view/edit details” button. Note the “Location (URL)” and the “Database Name”. You’ll need to refer to these later.
  4. If you are on host 1, 2, 3, 4 or 5, in the sidebar on the left, click the Home link. In the Domains section of your control panel, click the domain that your application is installed on. (It should be the same domain that you noted earlier in the “Location (URL)” section.)If you are on host 6 or above, in the sidebar on the left, click the Domains link. Click the domain that your application is installed on. (It should be the same domain that you noted earlier in the “Location (URL)” section.)

    If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with https://host followed by a number. That is the host number you are on.

  5. If you are on host 1, 2, 3, 4, or 5, in the Services section, click the Databases icon.If you are on host 6 or above, in the Applications & Services section, click the Databases icon.
  6. Click the link matching the Database Name you noted earlier.
  7. Make sure your browser is not set to block pop-up windows. If you are on host 1, 2, 3, 4, or 5, click the DB WebAdmin icon. This will open the phpMyAdmin window.If you are on host 6 or above, click the Webadmin icon under the Tools section. This will open the phpMyAdmin window.
  8. In the sidebar on the left, click the link to the users table. (The name of this table varies by program. The prefix tends to change, but the table name will usually end with _user or _users.)
  9. In the right hand pane, click the Browse tab.
  10. You should see one or more users listed. Click the pencil icon to the left of the user whose password needs to be reset.
  11. Find the row with the password field. (The name of this field varies by program. In WordPress it is called user_pass. In Joomla it is called password.) In the Function column, select MD5 from the pop-up menu.Type your new password in the “Value” box.

    Click the Go button at the bottom of the window. Close the phpMyAdmin window.

  12. Test your new password by logging in to your application.

Repair a MySQL Table from phpMyAdmin

To fix a corrupted MySQL database:

  1. Through the domain Control panel, log into phpMyAdmin.
  2. Click Databases.
  3. Click the database name.
  4. At the bottom of the table list, select “Check All”, so you can operate on all the tables at once.
  5. In the “With selected” drop down, click “Check table”. This will report any issues your tables are having.
  6. Now go back one screen. Select the tables that are corrupt.
  7. From the “with selected” dropdown, click “repair table”.
  8. Use “check table” again to see if the database is repaired.

Redirecting a Web page or site with .htaccess

This help page explains how to redirect a single web page, a directory of web pages, or an entire website to a new web address, using the .htaccess method.

See Cruzio’s redirect overview to decide which redirect method you should use.

Please proceed with caution. If you make mistakes, your website may become unreachable.

What is a .htaccess redirect, and why should I use it?

With the .htaccess (pronounced “dot-aitch-tee-access”) redirect method, also known as a “301 redirect,” you create a special configuration file on your site containing a redirect “directive” (instruction to the web server).

When someone visits the redirected web address, the web server will obey your directive and automatically redirect them to the new address.

Benefits of a .htaccess redirect:

  • Automatically redirects links and bookmarks to a web page at its old address to the new address
  • Preserves search engine rankings (such as Google PageRank) for the redirected web page
  • Lets you create multiple redirects in the same place

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Redirecting a single web page

  1. Log in to your web space, using either an FTP program (such as Filezilla or CyberDuck) or your website’s File Manager.  (Note: if you have Cruzio Classic hosting, the File Manager is not available, and you must use FTP instead.)  If you are using an FTP program, make sure it is set to view hidden files. (Otherwise, any file starting with a dot, such as the file we are about to create, will be hidden from view.)In the File Manager or your FTP program, go to the root directory (the folder containing your website files) of your website.
    Type of web hosting Name of root directory
    Website Hosting httpdocs
    Classic pub_html

     

  2. In the root directory, look for a file named .htaccess (including the dot at the beginning).If you do not already have a .htaccess file in the root directory, create a file there named .htaccess including the dot at the beginning, and with no file extension at the end.Note: if you create or copy a file named .htaccess on your computer’s hard drive, you may not be able to see the file. Files beginning with a dot are typically hidden from view. Instead, if you need to work with a file on your hard drive, name it htaccess (without the dot, and without any extension). You can rename it to .htaccess after you upload it to your web space.
  3. Open the .htaccess file for editing.To create a redirect, add the following code anywhere in the file:
    RewriteEngine On
    Redirect 301 /pathto/oldpage.extension http://yourdomain/pathto/newpage.extension
    

     

    In the code, make these changes:

    For this: Substitute this:
    pathto the path to the directory containing the page
    (for example, “produce/fruit/apples”)
    oldpage the filename of the page you are redirecting
    extension the page’s extension, if it has one
    (for example, “html” or “php”)
    yourdomain the page’s domain at the new address, even if you’re not changing the domain
    (for example, “joesfreshproduce.com”)
    newpage the filename of the new page

     

    Notice that you start the old address with only a slash “/”, with no domain. Start the new address with “http://”.

    Save the changes to your .htaccess file.

    If the file is not already in the root directory of your website, upload it there. Then, if the filename is not .htaccess, including the dot, change the filename. If there is an extension (like .txt) at the end, remove it.

  4. To view the redirect, enter the old address into the address bar of your web browser. If it does not forward right away, click the refresh button of your web browser and it should update.

Your permanent web page redirect is active!

The next time a search engine visits your site, it will update its records with the page’s new address, while preserving the page’s search rankings.

What if I only need a temporary redirect?

To create only a temporary redirect, use “Redirect 302” instead of “Redirect 301” in your .htaccess code.

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Redirecting a section of your website

We will use the .htaccess method to redirect a section (usually called a directory) of your site.

Follow the instructions for redirecting a single page, but use code like this in your .htaccess file:

RewriteEngine On
Redirect 301 /pathto/olddirectory/ http://yourdomain/pathto/newdirectory/

Note: if you redirect to a directory that does not contain an index file, you may get a 403 Forbidden error. In this case, either create an index file in the destination directory, or add this line to your .htaccess file to turn on auto-indexing:

Options +Indexes

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Redirecting your entire website to another website

We will use the .htaccess method to redirect your entire website to another site.

Follow the instructions for redirecting a single page, but use code like this in your .htaccess file:

RewriteEngine On
Redirect 301 / http://newdomain/

Make sure you include a space before and after that first lone slash.

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Redirect example: Joe’s Fresh Produce

Joe sells produce on his site, joesfreshproduce.com. He has a web page he uses to sell his tomatoes. He used to have the page in the fruit area of his site, but his site visitors missed it, because they were looking for tomatoes in the vegetables instead.

Joe decided to move the tomato page. He moved the file tomatoes.html from the fruit directory to the vegetables directory.

Joe wanted people looking for the page at its old address to find it at the new one, so he decided to create a redirect. He added this redirect code to the .htaccess file on his site, joesfreshproduce.com:

RewriteEngine On
Redirect 301 /fruit/tomatoes.html http://joesfreshproduce.com/vegetables/tomatoes.html

 

More shoppers are finding Joe’s tomatoes now. The long-time customers who had bookmarked the old tomato page are automatically redirected to the new page. Links from other sites to the old tomato page automatically go to the new page. Joe’s tomato sales are up!

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Protecting your Windows Computer

Introduction

This document is for Windows users who want to ensure their computer is protected. Windows computers can get bogged down with spyware and viruses which can make them slow and unreliable. Preventative maintenance through the use of anti-virus and anti-spyware programs is a good way to mitigate that from happening.  Please note: Cruzio does not support computers or devices or any type of computer care.

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What programs are available?

Below is a list of various software that can be installed on your computer to handle different aspects of that preventative maintenance. Each protects your computer against different threats, so it can be a good idea to install all of them.

  • AVG looks for spyware and viruses. The default setting for this program automatically checks for updates and scans the computer everyday at noon. It cleans what it finds. You can download it and find more information at the AVG website.
  • Spybot Search and Destroy is very good at getting nasty spyware, malware and hijackers off your computer. It does not update itself automatically nor does it scan the computer automatically, so you will have to manage it manually. You can download it and find more information at the Spybot Search and Destroy homepage.
  • Malwarebytes uses different methodology and definition files to root out spyware, malware, and hijackers from your computer. The free version does not automatically update itself and scan your computer, so you will have to manage it manually. There is a paid for option that will do this if you buy it. You can download it and find more information at the Malwarebytes website.
  • Ad-Aware looks for similar threats that the Spybot and Malwarebytes programs find. The free version of this program does not update itself automatically nor does it scan the computer automatically, so you will have to manage it manually. There is a paid for option that will do this if you buy it. You can download it and find more information at the Ad-Aware homepage.

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How often should these programs be run?

AVG will update and scan your computer automatically. It is recommended to update and scan the computer with Spybot, Malwarebytes, and Ad-Aware twice a month. There is no harm involved with scanning the computer more frequently than that. However, depending on the computer, it may be slowed down while the scan is running.

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Other options for keeping your computer safe

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Plesk Error When Logging into Domain Admin Control Panel

This help is for users trying to log into their domain at cruzio.com and are unable to do so, instead getting an error that begins with the following:

ERROR: PleskMainDBException
MySQL query failed: Unknown table 'sd' in where clause.

In order to fix this, after attempting to log in, take a look at the address of the error page. You will see something similar to the following:

https://host2.cruzio.com:8443/?previous_page=login_up

Leave the first half of the link in there, even if it varies slightly from the above, and delete everything after the :8443/. So, in this example, you would be left with:

https://host2.cruzio.com:8443/

Then, after the :8443/, add:

domains/domains.php3?cmd=clearFilter

So, in this example, you would now have:

https://host2.cruzio.com:8443/domains/domains.php3?cmd=clearFilter

Hit Enter or Return to load this page. It may load without frames. To fix this, hit the “Back” button on your Web browser to load the previous page. The issue will be resolved.

Paying Your Cruzio Bill and Using the Cruzio Account Center

This help is for Cruzio members. Many activities on the Cruzio website require membership. If you’re not a member yet, please join us!

How do I manage my Cruzio account?

To see your account details, change your payment method or view payment history, log in to the Account Center at myaccount.cruzio.com. If you’d prefer, email us at office@cruzio.com, or give us a call at 459-6301 x2.

What is due when?

Cruzio’s billing cycle works slightly differently depending on what services you have with us.

1. DSL, Dialup, and Web Hosting

A statement is issued 21 days before your payment is due. Your Cruzio bill is due on the first day of your billing cycle, and covers a month of service. So, for example, if your billing cycle starts on June 15th, your bill is due June 15th, and covers service from June 15th through July 14th. Your billing cycle is based on the date you open your account. Late notices will be sent out after an account is 2 days overdue, and every 3 days for 3 notices. If payment hasn’t been received, the account will suspend on the 15th (after 14 days of being overdue) and closed on the 25th.

2. Velocity

For all Velocity customers, a statement is issued 21 days before the 1st of each month showing monthly service charges (Velocity bandwidth, Fusion phone) for the month ahead, and usage charges (business metered & long distance phone usage) for the past month. Payment for service charges, usage charges and taxes is due in full on the first of each month and must be automatically charged to credit card or bank account. Taxes will not be pre-billed and will total $10-11 per line per month. Late notices will be sent out after an account is 2 days overdue, and every 3 days for 3 notices. The account will suspend on the 15th (after 14 days of being overdue) and closed on the 25th.

3. Cruzioworks, Colo, and Wireless

A statement is issued 30 days before your payment is due. Your Cruzio bill is due on the first day of your billing cycle, and covers a month of service. So, for example, if your billing cycle starts on June 15th, your bill is due June 15th, and covers service from June 15th through July 14th. Your billing cycle is based on the date you open your account. Late fees apply after the account is 4 days overdue; the charge is $5 or 10%, whichever is greater. The account is suspended after 14 days. After 25 days, the account is permanently closed (unpaid charges are still due after account closure.)

Timeline details are subject to change; please contact us if you have any specific questions.

How does Cruzio send me my bill?

Cruzio emails you a statement 21 days before the due date.

What happens if I’m late making a payment?

A late fee equal to 10% of amount due, or $5 (whichever is larger) is applied 4 days after the due date, if payment has not been received. To have a late fee that is $5 or less reversed, bring at least 3 cans of food for the Second Harvest donation barrel in the Cruzio Store lobby.

What methods can I use to pay my bill?

Cruzio accepts all major credit cards, checks, money orders and cash. You can set up automatic payments with a credit card, debit card or bank account.

How do I know which method I’m paying with?

Log into the Account Center and click “Payment Method”.  Any cards or bank accounts you have saved to your Cruzio account will be listed here.  If there are multiple cards or bank accounts listed, the one selected in the “Choose” column will be the one currently set to automatic payment.

How do I change my payment method?

Log into the Account Center and click “Payment Method”.  You will be given the option to add credit card information, or add bank account (electronic check) information, or deleted an existing payment method.

Can I keep more than one credit card on file?

Yes!

How can I make a one-time payment with a card or bank account?

You will first need to add a credit card or bank account info to your Cruzio account.  If you do not already have one saved to your account, then from the Account Center, click “Payment Method”.  Either click “Add Credit Card” or “Add Electronic Check” and provide the appropriate information when prompted.  If you do not want automatic payment enabled with the card or bank account you are adding, when you see the checkbox for “Use for Recurring Billing”, be sure to remove the checkmark from it.  When the payment method has been added, click the orange “Home” link.

Once you’ve added a payment method to your account, or if you already had a payment method saved to it, click “Make Payment”.  Under “Methods of Payment”, select the payment method you want to use.  Next to “Make Payment”, enter the amount you would like to pay.  Then click “Make Payment”.

My account is set to auto payment but is overdue; what’s up with that?

Your billing information may have changed, or a charge may have been unsuccessful. Check and update your billing information in the Account Center.

Why didn’t I receive a bill?

Cruzio may not have your current contact information. Click the “Contact info” tab to check and update your email address and other contact information.

How do I change the name or company on the account?

The name on your Cruzio account signifies ownership of the account and all the services on that account. To change ownership, please shoot us an email including your account secret, or give us a call at 831-459-6301 x2.

I’m moving. How should I let you know?

If you just need to change your billing address, you can do so simply by editing the appropriate fields in your Contact Info.

If you are moving your DSL or other Cruzio service, we’ll need a little more information. To minimize downtime, place your order for a DSL move well before your move date. It’s never too early.

Please see this information on moving your DSL.

Will the Account Center work on my old computer?

Some older Web browsers don’t work correctly with the Cruzio Account Center. You may need to download and install a newer Web browser. We have tested these browsers and found them to work fine:

Windows

Mac

If your computer is running an old version of the Windows or Mac system, and cannot run the newest browsers, try Firefox 2 for Windows or Firefox 2 for Mac.

If you would like to bring your computer to Cruzio and have us install a new browser for you, call Customer Service to make an appointment.

I logged in to the Account Center, but I couldn’t see any of my account information. What’s wrong?

You may need to use a newer Web browser. See the question directly above.

If you have any additional concerns or questions, please contact Cruzio Customer Service.

Outgoing Mail Port Setup for Mac

These instructions are for Mac OS X 10.9, 10.8, 10.7, and 10.6.

Use the following instructions to configure your email program to use an alternate port for outgoing email. This is generally needed when your Internet provider blocks Port 25 from non-local servers (a common spam-prevention practice).

Mac OS X Mail

  1. Open Mail. In the menu bar, choose Mail -> Preferences, and then click Accounts.
  2. From the Accounts list, select your account, and then click the Account Information tab.From the Outgoing Mail Server drop down menu, choose Edit SMTP Server List.
  3. From the list of servers, select your server and then click the Advanced tab.Select “Use custom port” and in the space provided, enter 587.

    pg_361271493

    Click OK.

  4. Close the Account Settings window, and then click Save in the message that appears.

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Thunderbird

  1. Open Thunderbird. In the menu bar, choose Tools -> Account Settings.
  2. In the left-hand pane, select Outgoing Server (SMTP).In the right-hand pane, select your server and click the Edit button.
  3. In the Settings section, change the number in the Port field to 587.pg_1327651520

    Click OK.

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