Cruzio Newsletter - Number 76, June 17, 2004 1. Cruzio Mail System Improved; Virus Protection Increased 2. New Billing System 3. Free DSL Brown Bag Thurs, June 24th 4. Zombies 5. Women in Business Event 6. Buddy Bucks 7. No Late Fees if You Donate Food 8. About This Newsletter 9. How to Reach Cruzio (dial-in or tech support) 1. Cruzio Mail System Improved; Virus Protection Increased Cruzio's busy engineering staff has again improved Cruzio's service and expanded our features without cost or disturbance to customers. This time, we've performed an upgrade to our main email system which not only delivers better speed and performance -- both sending and receiving email -- but also added new, powerful virus protections. We're now stopping most viruses before they even reach members' mailboxes. We're blocking over 21,000 known viruses, at last count. The list of viruses we block is updated every 2 hours, so we catch new viruses very quickly. Since it's been a success, we are now working on expanding this service for our domain and extra mailbox customers. Many thanks to Chief Systems Engineer Mark for his hard work in pursuit of excellent customer service. 2. New Billing System We ran into some unexpected glitches with our new billing system. The new system is faster and spiffier. It will allow us to sell a greater variety of services with more flexibility for our customers. Those are admirable qualities in a billing system. Someday, we will lean back in our office chairs and enjoy this excellent system. But as for the first few weeks of implementation, we have been busy. Although we ran a test system for many months, some errors can't be discovered until you go "live." You may have seen some of the glitches created unexpectedly by the new system. We have been watching very carefully, and making corrections whenever needed. The charges and invoices have been, on the whole, correct. However, this first month you may have experienced: - Credit cards declined (Many of our customers' addresses needed updating) - Tax charged -- incorrectly -- on services (These have been corrected) - More invoices, statements and warnings than usual (We are adjusting the frequency of automatic processes) - Unusual due dates or late dates on bills (A glitch that's fixed for next month) Please take any unusual information on your bills with a grain of salt. Unless you've made a change on your end, the amount due this month and the date it's due should be just the same as always. Cruzio is combing through accounts and fixing any mistakes quickly. Thanks very much to our Sales and Finance staffs -- that means James, Chris C., Jessi, Michael, Mario, Brian, Tapati and Nikkie -- who have put in a lot of extra hours and energy to work through all the changes. We have suspended late fees this month for any account which has a billing error, and we are being extra careful about suspending or cancelling service. Thanks for your patience and understanding. Next month's bills should be much more routine! 3. Free DSL Brown Bag Thurs, June 24th Do you need extra Internet speed -- up to twice regular DSL or cable? Are you ready for DSL 3.0? Join us: Thursday, June 24th, noon-1:30 pm Cruzio storefront, 903 Pacific Ave. Come to Cruzio's DSL 3.0 Brown Bag on June 24th to learn how you can get zippy speeds at your home or office with DSL 3.0! Cruzio staff will discuss whether it's right for you, if you qualify, and how it stacks up against dialup and cable modems. Join Cruzio's astute staffers Mike from Technical Support and Chris from Sales to get all of your questions answered about this new blazing-fast connection. Cost is...free! Lunch is available for $7. To register, please visit http://www.cruzio.com/brownbags Note that DSL 3.0 is only available to those within 9,500 feet of the phone company's equipment; if you'd like to know before you come to the Brown Bag, Cruzio is able to check whether your location qualifies. Just fill out the qualification form at http://www.cruzio.com/services/highspeed_access/qualify.html 4. Zombies Spam isn't just sent from "spam houses" overseas. According to network management firm Sandvine, most spam is now coming from computers infected with viruses: zombie computers. Zombies don't crash after being infected by a virus. They function nearly as they always did, only busier, as they send out countless virus probes or spams to the Internet. Cruzio keeps an eye out for zombies within our own customer base. When we see a computer sending out virus probes, we contact the owner immediately and help them deal with the problem. So we are pretty confident that few Cruzio customers are responsible for virus activity. We keep looking, though -- it's important that we spare both our local network and the Internet at large from the threat of viruses and the scourge of spam. If we contact you about an infected computer, please help us clean it up. We try to get to these quickly and we appreciate your help. How to recognize a zombie: - rotting keys fall from keyboard - foetid smell of undead hard disk hangs in air - monitor can't be killed with a regular bullet - computer won't stop eating brains Oops! Those the horror movie computer zombie symptoms. Just joking. In real life, you can recognize a computer zombie by: - Using current anti-virus software regularly (for an excellent page discussing anti-virus choices, try http://email.about.com/cs/netiquettetips/qt/et101502.htm ) This is the best way to detect viruses, hands down. - Computer seems very active, even when all applications are closed. - Computer seems much slower and busier than usual. - Cruzio calls and says our virus detection software has detected a computer on your dialup or DSL connection which might be infected. To avoid viruses altogether, check the advice on our Web site. We are always updating it when there's a new virus threat: http://www.cruzio.com/support/security/ 5. Women in Business Event Join Cruzio at the Santa Cruz Chamber Women In Business Networking Extravaganza featuring speaker Kathleen Ronald of SPEAKtacular. July 15, 2004, 4:00pm - 8pm University Center at UC Santa Cruz The cost is $40 for members, $55 for non-members. For more information call 831.457.3715. 6. Buddy Bucks You earn Buddy Bucks when you recommend Cruzio to a friend, family member, colleague, or even someone you barely know. If the new customer gives us your email address, registration number, or full name when signing up, Cruzio will give you $10 credit on your account. No limit to the amount you can earn. Remember, Cruzio dialup is now available nationwide -- does your cousin in Minneapolis bemoan the lack of a decent Internet Provider? Does your ex-fiancee in New Orleans wish for a connection like yours? Sign 'em up. 7. No Late Fees if You Donate Food Late on a Cruzio payment? Bring in 3 cans for the hungry, and Cruzio will waive the late fee on your account. The food goes to the Second Harvest Food Bin; we try to keep donations happening all year. Learn more about Second Harvest at http://www.thefoodbank.org 8. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 9. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup: 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.flexpop.net/hub.php3?c=Locations&p=Numsearch or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 10-6 pm, Monday through Friday, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Georgette, Tapati, Alec, Stephen, Paul, Gershom, Jessi, Michael, another Chris, Maria, James, Juana, Krissie, Nikkie, Mike, Mario, Don, Bruce, Jason, Gabriella, Edgar, and Brian; Nick and Eric (our fabulous interns); Jake, Annika, and Carly (the kids) Annika, age 9, is a Santa Cruzan: Mom: "What did you do at the beach today?" Annika: "We dug a swimming pool in the sand and filled it with water. Then we saw there were sand crabs in the water, so we made it be a marine sanctuary."