Cruzio Newsletter - Number 84, April 25, 2005 1. Try Cruzio's New, Free Webmail 2. Recycle Computers for Earthday 3. Free Workshop This Thursday: "Basic Troubleshooting and Security" 4. Watsonville Store Now Open 5. Got Cruzio DSL? You Can Get, or Extend, the Sale Price 6. Use Cruzio's Free Accelerator to Browse up to 5x Faster 7. Cruzio Wins 2005 Good Times and Metro Awards 8. Buddy Bucks 9. Cans Instead of Late Fees 10. About This Newsletter 11. How to Reach Cruzio (dial-in or tech support) 1. Try Cruzio's New, Free Webmail Cruzio members asked for a faster, more fully functional way to read email over the Web. It's here now: you can start using it right away if you like. See it at: Cruzio WebMail http://www.cruzio.com/misc/check_email.html Just fill in your email login and password, and you're off. If you've been running on autopilot for a while and don't remember your login and password, just email Cruzio (email@example.com) or give us a call (459-6301 option 2). We think you'll enjoy this new service. It's speedy, easy to use, and contains nifty features like a calendar and address book. You can access it from anywhere you browse the Web. Cruzio WebMail works well with our free Spam filtering system, too. 2. Recycle Computers for Earthday This Friday, April 29th, from 10 am to 6 pm, is "E-cycle Dropoff Day" at Cruzio. At both our storefronts (Santa Cruz and Watsonville) we'll be accepting gently used computer systems with these specs: -- PC's: Pentium III or newer, running Windows 98 or higher -- Apple computers: running OS 9.2 or higher -- Either type should have 64 MB of RAM or more Please bring complete computer systems: computer, monitor, and keyboard. The event is a partnership between Cruzio and The Spot Computer Training Center. All donated computers will be distributed by The Spot to Pajaro Valley School students, as part of their computer donation program. The program aims to help bridge the digital divide by providing economically disadvantaged Pajaro Valley families with relatively new computers and computer training. The drop-off day is a great opportunity to clean out your office and support a good cause. What if your computer is older, incomplete or broken? Please see our page on computer and peripheral recycling: http://www.cruzio.com/services/business/earth_friendly_resources.html 3. Free Workshop This Thursday: Basic Troubleshooting and Security All Worms Are Not Organic! Thursday, April 28th, 12:00-1:30PM Cruzio Store, 903 Pacific Avenue, Santa Cruz See details at http://events.cruzio.com We all wonder, from time to time, what troubles our machines are getting themselves into. Computers can be slowed or stopped by a problem that, after all, is common and simple to fix. Computers can be silently infected by viruses and worms which affect performance and even expose us to risk of identity theft. Don't just worry about these possible problems; learn how to avoid them. We'll discuss basic troubleshooting and recovery for your computer, and show you tools and techniques to combat viruses and protect your privacy. This workshop is led by our own personable Tech Support chief, Stephen, along with able Cruzio Tech Support staffer Mike. 4. Watsonville Store Now Open Cruzio's downtown Watsonville store opened for business just over a month ago. We had a very grand Grand Opening party, with friendly clowns and a lively radio onsite broadcast, plus a pinata, raffle and, of course, many speeches. See the pictures of our handsome staff, colleagues and customers at http://www.micruzio.com/inauguracion/inauguracion.html Cruzio members have already been taking advantage of the Watsonville location for renting computer time, purchasing a new service, or paying a bill. Please do feel free to drop in and do the same! Long-time Cruzio employee Gershom Toriz, now Watsonville Store Manager, is on hand most days to answer questions and help you get started with a new or upgraded service. Warm thanks from Cruzio to all the folks in Watsonville -- El Pajaro CDC, the Chamber of Commerce, the Mayor and the City Council -- who make it not just possible but a pleasure to do business in the community. Also thanks are due to our own staff members who managed to set up both a spiffy store and a fun party. By the way, for those of you who collect and wear Cruzio's sweatshop-free, American-made tee shirts: there is a new style available only in Watsonville. Fuschia or Grass Green, in men's and women's sizes. Another good reason to stop in our new location! 5. Got Cruzio DSL? You Can Get, or Extend, the Sale Price If you have Cruzio DSL and are paying the higher month-to-month price, you can currently get our sale price by signing up for a one-year term. If you are already somewhere in your one-year term, and wish to renew, you can do so at any time while the current special lasts. And of course, if you are new to DSL you are also eligible for the sale price. Visit http://www.cruzio.com/services/highspeed_access/ for more information, and //signup.cruzio.com/dsl_sale.html to sign up. Remember, too: you can save money on DSL or any Cruzio service by recommending us to a friend. See item 8 for how much you can save! 6. Use Your Free Accelerator to Browse up to 5x Faster Don't forget to check out Cruzio's new, free Web accelerator if you have a dialup connection. It may eliminate your need for more expensive broadband. For information on how to use this new feature, please see http://www.cruzio.com/support/dialup_isdn/accelerator.html 7. Cruzio Wins 2005 Good Times and Metro Awards You really like us! Cruzio was voted #1 Internet Service Provider in Santa Cruz County in both the Metro Santa Cruz and the Good Times 2005 polls. We are very honored to receive these awards for the 11th year in a row -- no other business has come first in their category so many times. Perhaps it's our dedication to customer service -- or maybe it's our attention to detail, making us more reliable than companies many times our size. We have to admit our cute kitty logo is at least partially responsible. Whatever the reasons, we aim to do even better for you in the coming year. 8. Buddy Bucks Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 credit to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. To celebrate the opening of Cruzio's new Watsonville store, until July 1, 2005 we are *doubling* our Buddy Bucks offer if you refer a new customer from Watsonville, Freedom, Aromas, Pajaro or Corralitos. That's $20 credit per referral! 9. Cans Instead of Late Fees If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 10. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 11. How to Reach Cruzio (dial-in or tech support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup: 459-9408 Nationwide Dialup: Look up local number on our Web page: http://www.cruzio.com/support/dialup_isdn/nationwide_numbers.html or call Cruzio toll free, 1.800.303.3302 To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 23 E. Beach Street, Watsonville, CA 95076 Cruzio's hours: Sales hours: 10am-6pm, Monday through Friday; 10 am - 2 pm Saturday Technical support: 10-6 pm, Monday through Friday, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Kathy, Mark, Tapati, Stephen, Paul, Gershom, Jessi, Michael, another Chris, Maria, James, Juana, Jason, Krissie, Nikkie, Mike, Don, Bruce, Edgar, Brian, Jhonee', Derrick and Westi; Tiffany, Asli, and Jane (our helpful interns); Jake, Annika, and Carly (the kids) Carly, age 7: "Mommy, I put myself on a not-too-many-vegetable diet."