Cruzio Newsletter - Number 119, September 11, 2008 1. What Changes Would You Like to See in Cruzio's Email? Tell Us. 2. Cruzio.com Mailbox Capacity Tripled 3. Beware of Phishing: Cruzio NEVER Asks for Your Password in Email 4. What to Do If You Gave Your Password to a Phisher 5. Get Listed 6. Cruzio Aids Local Job Seekers 7. Time to Work On Your Online Sales 8. Ask Questions, Post Comments in Cruzio's Support Forum 9. Upcoming Classes 10. Great Show October 3rd 11. Watsonville Store Hours Changing 12. Moving? 13. Get Cruzio Credit with Buddy Bucks 14. Feed the Hungry, We'll Waive Your Late Fees 15. About This Newsletter 16. How to Reach Cruzio (Dial-in or Tech Support) 1. What Changes Would You Like to See in Cruzio's Email? Tell Us. We are redesigning Cruzio's email system from the bottom up. In the coming months you'll see some very profound improvements. This is a great time to let us know what you think and what you want. Please take our email survey at: http://www.mycruzio.com/emailsurvey 2. Cruzio.com Mailbox Capacity Tripled We've tripled the size of all @cruzio.com mailboxes as a first step in the coming email improvements. Capacity in these mailboxes will now be 100 MB and we are planning even higher for the near future. In the next few months, we'll also be increasing mailbox size in all other Cruzio-hosted mailboxes, such as those ending in @baymoon.com and our classic Web hosting accounts, where you use your own domain name to receive email. This is only the beginning. 3. Beware of Phishing: Cruzio NEVER Asks for Your Password in Email There's a type of scam called "phishing" which uses tricks to get you to reveal personal information over the Internet. The latest phishing scheme we're seeing -- and it is a smart one -- is for the hacker to take an ISP or company name and email to millions of random letter combinations at the company's domain, pretending to be the company itself. This type of fake email has been received by some Cruzio members. It pretends to be from Cruzio Support. It isn't. The email urgently but vaguely describes a system problem which you supposedly must address immediately or lose the use of your account. You might not notice the misspellings and oddly worded English. But you can't miss the request for personal information: Email: Username: Email: Password: Date of Birth: DON'T ANSWER. Don't fall for this. Phishers use any little piece of information they can get or guess about you to pose as someone you trust. But someone you trust would never, ever ask you to fill out these questions in email. And why would Cruzio want to know your date of birth? Remember, the more urgent the request, the more likely it is a scam. For more information on current phishing or other problems, check out Cruzio's Technical Support: http://www.cruzio.com/support Cruzio has blocked this spam several times, but hackers tend to shift wording and senders, making them hard to pin down. We are watching our system carefully to halt any phishing-related behavior. Please, don't hesitate to email us or post in our forums to ask us about stuff like this! We'll always be happy to answer your questions. 4. What to Do If You Gave Your Password to a Phisher If you fell for a phishing scheme, don't beat yourself up. They are quite successful and increasingly sophisticated. If you sent your Cruzio password to a phisher, change it immediately. If you call or email Cruzio during working hours we'll change it for you right away. (831 459-6301 option 4, or email@example.com). To change the password yourself, go to Cruzio's home page at http://www.cruzio.com and log in at the upper right corner. Once you're logged in, click "Manage Email" in the upper right of any page on the site. Click the "Change Mail Password" button near the bottom of the screen. Remember to memorize your new password! The remedy's the same if you think you've compromised a password for another website, such as your bank or brokerage. Reach the site as soon as possible by phone or email, and tell them what happened. And it never hurts to change your password as soon as possible. 5. Get Listed Take advantage of your free listing in the Santa Cruz Guide to publicize your business or hobby. Any Cruzio member can put an entry in the Guide free of charge. It's a great benefit of membership. It's easy: Just log in to the Cruzio website. Select the Guide tab and click "Add Listing." After creating an entry, you'll see your listing appear here: http://www.cruzio.com/index.php?option=com_jreviews&Itemid=85 Since our site is one of the most popular in Santa Cruz County, this will give you lots of exposure. Other Cruzio members -- there are about 20,000 eligible -- can rate you with up to five stars and write detailed reviews. Tourists and shoppers on Cruzio's website can read your entry and click on your links. You can even link back to your profile page, where they'll see all your vital information and your pictures, logos, and a blog. Another bonus is that linking from your Guide entry to your website will get your site more hits. And links from Cruzio's popular site will increase your search engine rank. When you look at businesses in the Guide, you can see how many times they've been viewed (by potential customers!). The most popular entries have already been visited hundreds, even thousands, of times. 6. Cruzio Aids Local Job Seekers Santa Cruz's local Career Center was in trouble. With a tightened budget, it was about to close its Capitola office, forcing job seekers in the northern part of the county to drive all the way down to the remaining center in Watsonville -- on $4 per gallon gas. $4 a gallon is a lot when you don't have a job. And ironically, the state budget dropped just when people began to need employment help most. So some local heroes stepped up to help: Cruzio worked with a group including the Workforce Investment Board, the EDD, the Good Times and the Santa Cruz Adult School to keep the center going. Sutter Health provided used computers and Cruzio is providing Internet access free of charge. In some ways the facilities were actually improved by the change -- newer computers and better Internet for the job seekers. We hope to help keep the center going for as long as it's needed. The Internet is one of the best ways to locate jobs and communicate with employers these days, and we are glad to pitch in. 7. Time to Work On Your Online Sales The big stores are doing it: when times are tough, expand sales channels. Companies like Saks 5th Avenue and Macy's are turning to the Internet as a low-cost way to boost business. But the Web is an equalizer, and small companies can sell over the Web too. To improve your online sales for the approaching holidays, we recommend you: * Use an up-to-date design and software like Cruzio's Website Plus. * Have someone in your organization take a Cruzio class in Web design and maintenance. A site done right saves time. * Join us at the Small Business Fair where we'll show you how to get a high ranking in Google and other search engines * Make sure your company has the domain name it needs: check to see if ernies-shoes.com or marys-hats.biz is available. * Add a shopping cart with ShopSite. Our Member Services staff is here to help you plan your Web presence. Please feel free to call, stop in to our office, or email firstname.lastname@example.org to brainstorm. 8. Ask Questions, Post Comments in Cruzio's Support Forum Our new site has a hugely useful new feature. When you're on http://www.cruzio.com , click the "Support" tab at the top of any page and you'll be in our new tech support forum. You'll find lots of handy information -- setup instructions and tips on how to set up Cruzio services or download free software. But that's only the start. It's also a place to enter your questions or suggestions. You can begin a new topic in any of the forum boards. For a start, if you've got a comment or question about the website itself, post it here (remember to log in first!): http://www.cruzio.com/index.php?option=com_smf&Itemid=38&topic=244.0 A member of the Cruzio staff will review your question promptly. And if you know the answer, we encourage you to help your fellow members. The general public can read your posts, but only Cruzio members can write. 9. Upcoming Classes In this next month or so, you'll have class opportunities to match your level of expertise: For beginners, try "Internet 101" where we will go over the basics, starting at how to use a computer mouse and manage email. It's a great class to recommend to someone who's been struggling with their computer. Internet 101 September 18 5:30-7:30 pm, October 9 9:00-11:00 am When you're ready for your own website, start with "Plan Your Web Presence," or if you are already web-savvy, go straight to "One Night Website." After the Website class, you'll have a new site up and running. Plan Your Web Presence September 16 12:00-1:00 pm, October 2 12:00-1:00 pm One Night Website September 11 5:00-8:00 pm, October 14 5:00-8:00 pm One Day Website (same class as One Night Website, but in the day) September 23 9:00 am-12:00 pm, October 30 9:00 am-12:00 pm A website is important. Having lots of people visit the site is the next crucial step. We help you find your audience with "Get to the Top of the Search Engines" and then teach you how to monetize your work with "Start Making Money Online." Get to the Top of Search Engines September 25 5:30-7:30 pm Search Engine Optimization Secrets October 23 9:00-11:00 am Start Making Money Online September 30 9:00-11:00 am, October 21 5:30-7:30 pm And finally, whatever you've learned, wherever you are, you can always schedule one-on-one consultations with a knowledgeable Cruzio instructor. Go over questions and problems you've encountered. Advance reservation required. Cruzio One on One September 10 2:30-3:20 pm, 3:30-4:20 pm, September 17 2:30-3:20 pm, 3:30-4:20 pm, September 24 2:30-3:20 pm, 3:30-4:20 pm, October 1 2:30-3:20 pm, 3:30-4:20 pm For more information, and to register for classes go to: http://classes.cruzio.com 10. Great Show October 3rd Just a quick tip from Cruzio's event calendar: Greg Brown and Robert Earl Keen will be playing a benefit show in Watsonville on October 3rd. For details, check the calendar: http://www.cruzio.com/index.php?option=com_events&task=view_detail&agid=933&year=2008&month=10&day=03&Itemid=63&catids=29 11. Watsonville Store Hours Changing Projects have required us to pull more of our staff up to Santa Cruz, so our Watsonville store will be closed Fridays and Mondays for the next few months. Sorry for the inconvenience. 12. Moving? If you are moving your home or office, please contact Cruzio. We're here to help the Internet portion of your move go smoothly. It's best to let us know several weeks ahead of time, especially if you have DSL or if you're cancelling a phone line. We can often save you from an interruption in Internet service and prevent costly fees -- but you've got to let us know. Call us at 459-6301 or email email@example.com. 13. Get Cruzio Credit with Buddy Bucks Recommend us to friends, family, colleagues: if a new customer gives us your email address, registration number, or full name when they sign up you'll get $10 credit (or more) to your account. If two friends sign up, $20. Three friends, $30. It just goes on and on. 14. Feed the Hungry, We'll Waive Your Late Fees If you're late on a payment to Cruzio, turn it into a donation to hungry folks in our community. We will waive your late fee if you bring 3 cans into our office for our Second Harvest Food Bank barrel. Learn more about this charity at http://www.thefoodbank.org 15. About This Newsletter Cruzio doesn't like to waste bandwidth with extra email, but we sometimes have events and announcements that users need to know about. This seems like the most efficient way to let people know what's happening. Hope it's helpful. Please email firstname.lastname@example.org with any comments or questions. By the way, we would love to have a regular, predictable schedule for this newsletter...but we simply do not send it unless there is real news enclosed. Thus the haphazard datelines. 16. How to Reach Cruzio (Dial-in or Tech Support) To reach the Cruzio Information Center, for online technical and sales information: http://www.cruzio.com/support To dial in to Cruzio, set your software to dial one of the numbers below (note: we've expanded and joined modem pools, so you may be using another number. If so, don't worry, it still works just fine). Dialup (in Santa Cruz County): 459-9408 Nationwide Dialup: Look up local number on the left side of the page: http://www.cruzio.com/support or call Cruzio toll free, 1.800.303.3302 If you've got a problem, but can still surf the Web: Most questions are answered in Cruzio's Support Forum at http://www.cruzio.com/support To call Cruzio: 459-6301............Use this number to check Cruzio's system status, pay your Cruzio bill, find out more about our hours and location, or to reach someone in customer service and technical support. 722-6200 .......... Cruzio's number in Watsonville. To send email to Cruzio, use one of these addresses: email@example.com ......for technical support firstname.lastname@example.org .......for billing and ordering information Member services contact form: http://www.cruzio.com/index.php?option=com_contact&task=view&contact_id=6&Itemid=310 Support Contact Form: http://www.cruzio.com/index.php?option=com_contact&task=view&contact_id=5&Itemid=312 Or leave a message for us in the forums: http://www.cruzio.com/index.php?option=com_smf&Itemid=183 Cruzio's locations: Santa Cruz: 903 Pacific Avenue, Suite 101, Santa Cruz, CA 95060 Watsonville: Plaza Vigil, 25 E. Beach Street, Watsonville, CA 95076 Cruzio's hours: Sales hours (These are summer hours, through 9/28): Santa Cruz: 9am-6pm, Mon to Fri; 9 am - 2 pm Sat, 10 am - 2 pm Sun Watsonville: 10am-6pm, Tuesday through Thursday Technical support: 8am to 6pm, Mon to Fri, 10am - 2pm Saturday System monitoring, including customer-alerted emergencies, 24 hours per day, 365 days per year (leap years, 366 days) Thanks very much from Cruzio: Chris, Peggy, Julianne, Mark, Paul, Gershom, Jessi, James, Juana, Nikkie, Mike, Don, Bruce, Westi, Andrew, Jaime, another Chris, yet another Chris, Diana, Jake, Shawn, Zachary, Carlos, Sandi and another Jake; Jake, Annika, and Carly (the kids) Annika, age 13, invented a fictional character who's all too familiar: "Beneath the sweet innocent exterior beats a heart full of snarky comebacks and sardonic mockeries, as it is in many American teenagers."