Category: Setup

Cruzio Connection Settings

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Below are the general connection settings for use with Cruzio accounts. For more specific setup instructions, please see our other setup instructions.

The best source for settings information is on your original Cruzio Login Information. Contact Cruzio if you lost your information or forgot your login or password.

 

Fiber Settings
IP Address: Available on your “login info” sheet
Subnet Mask: 255.255.248.0
Gateway/Router: 63.249.72.1
DNS 1: 63.249.92.48
DNS 2: 216.173.128.13

 

Dialup Settings
Dialup user name Always ends in @cruzio.com
Dialup number (x2, V.90, 33.6) 459-9408
Nationwide dialup numbers Use the Find a Dialup Number tool
View specific dialup setup instructions for your computer…

 

 

Domain Name Server (DNS) Settings
Use “Server Assigned” DNS if you don’t have a static IP.
DSL Primary DNS 74.220.64.45
DSL Secondary DNS 74.220.64.55
Gateway for Static DSL Users Refer to your Cruzio Login Information
Dialup Primary DNS 63.249.93.131
Dialup Secondary DNS 63.249.95.6
Gateway for Dialup Users 63.249.93.129

 

Email Settings
The following settings are for @cruzio.com email accounts and for secondary mailbox domain accounts. These settings will work for computers, phones, and other handheld devices.
Incoming Mail Server (POP3 or IMAP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Outgoing Mail Server (SMTP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Incoming Port Number 110 if using POP
143 if using IMAP
Outgoing Port Number 587
The outgoing (SMTP) port number defaults to port 25 for most email programs. If you have problems sending email, port 587 should work instead; Incoming and outgoing Password confirmation is required.
View specific email setup instructions for your computer…
Try Cruzio’s Email Setup Assistant…

 

Email Settings for Domain Name Customers
Incoming Mail Server (POP3 or IMAP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
Outgoing Mail Server (SMTP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
View specific email setup instructions for your computer…

DSL/Velocity Setup for Windows

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Introduction

If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.

Connecting the Equipment

If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.

Connecting one computer

These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

  1. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
  2. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
  3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
  4. Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
  5. Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
  6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.

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Connecting multiple computers or connecting wirelessly

Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.

If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.

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Testing the Connection

Start up your computer. Follow the testing instructions below for Firefox or Internet Explorer, whichever you prefer.

Testing with Firefox
  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs)
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).homepage_win_firefox
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then click OK.

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Testing with Internet Explorer
  1. Open Internet Explorer (the blue ‘e’ icon on your desktop or in Start -> All Programs).
  2. Click Tools (in Internet Explorer 6, it’s in the menu; in Internet Explorer 7, it’s in the toolbar) and choose Internet Options.Click the General tab.homepage_win_ie
  3. In the Home Page box, type http://www.cruzio.com and then click OK.

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Viewing a Web Page
  1. Close your browser window.
  2. Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.
  3. If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity.If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.

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Configuring Your PC to Use a Wired DSL Connection

Windows 7

These instructions assume that you are running Microsoft Windows 7 Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a different version of Windows 7, please contact Cruzio Tech Support for help.

  1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose Control Panel.
  2. Under the “Network and Internet” heading, choose “View network status and tasks”.
  3. A window with the Network and Sharing Center will appear. In the Network and Sharing Center, under “View your active networks”, click on the Connection type that says “Local Area Connection”. (The connection types are located on the far right side of the screen.)
  4. A Local Area Connection Status window will open. Click Properties. (A User Account Control window may pop up. If it does, click Continue.)
  5. A Local Area Connection Properties window will open. In the section labelled “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4). Make sure there is a check in the box to the left of this item. Click Properties.
  6. An Internet Protocol Version 4 window will open. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are chosen.
  7. Click OK and close all the windows.
Windows Vista

These instructions assume that you are running Microsoft Windows Vista Home Premium, and that you have not purchased a static IP address with your DSL or Velocity. If you are running a different version of Vista, please contact Cruzio Tech Support for help.

  1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose Network. (If Network is not listed, choose Control Panels and continue with Step 3.)
  2. The Network window will open. From the menu at the top of this window, click Network and Sharing Center.
  3. In the Network and Sharing Center, under the Tasks menu on the left, click on “Manage network connections”.
  4. A new window will appear. Double-click on Local Area Connection.
  5. A Local Area Connection Status window will open. Click Properties. (A User Account Control window may pop up. If it does, click Continue.)
  6. A Local Area Connection Properties window will open. In the section labelled “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4). Make sure there is a check in the box to the left of this item. Click Properties.
  7.  An Internet Protocol Version 4 window will open. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are chosen.
  8.  Click OK and close all the windows.

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Windows XP
  1. Click the Start menu, then Connect To, then Show All Connections.
    Note: If you don’t see Connect to, go to Control Panel then Network Connections, then continue on from step 2.
  2. Under the Network Tasks section, click the “Create new connection” link.
  3. A “Welcome to the New Connection Wizard” box should appear. Click Next.
  4. A Network Connection Type box should appear. Select the “Connect to the Internet” radio button. Click Next.
  5. A Getting Ready box should appear. Select “Set up my connection manually.” Click Next.
  6. An Internet Connection box should appear. Select the “Connect using a broadband connection that is always on” radio button. Click Next.
  7. A “Completing the New Connection Wizard” box should appear. Click Finish.

Note: If you have a static IP address, please continue with the instructions below (if you don’t know what a static IP is you probably don’t have one) or close the window by clicking on the “x” in the upper right corner.

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WinXP Static IP Users
  1. Click the Start menu, then Control Panel and then Network Connections.
  2. Click your connection under “LAN or High Speed Internet Connection”.
  3. Under the Network Tasks window on the left, select “Change Settings of this Connection”.
  4. A Local Area Network Connection window should appear. Select Internet Protocol (TCP/IP). Click Properties.
  5. An “Internet Protocol (TCP/IP) Properties” window should appear. Enter the information from your Cruzio Login Information.

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Windows 2000
  1. Click the Start menu, then choose Settings.
  2. Choose “Network and Dialup Connections”, then “Local Area Network”.
  3. Select Internet Protocol TCP/IP and click Properties.
  4. If necessary, install TCP/IP by selecting Protocol, then choosing TCP/IP.
  5. Make sure “Obtain an IP address automatically” and “Obtain DNS server automatically” are selected. Members with a static IP should should select “Use the following IP address” and enter the information from your Cruzio Login Information.
  6. Click Advanced.
  7. Select the IP Settings tab. Remove any IP, gateway or DNS addresses.
  8. Select the DNS tab. Select “Append these DNS suffixes.” Click the Add button and enter cruzio.com.
  9. Select the WINS tab. Remove any WINS addresses.
  10. Make sure “Enable LMHosts Lookup” is unchecked.
  11. Select the Options tab.
  12. Select TCP/IP Filtering, then click Properties. Uncheck Enable TCP/IP Filtering. Click OK on all windows.
  13. Restart your computer.

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Windows NT
  1. Click the Start menu, then choose Settings, and then choose Control Panel.
  2. Double-click the Network icon.
  3. In the Network Control Panel, select the Protocols tab.
  4. From the list that appears, choose TCP/IP Protocol. Click Properties.
  5. Make sure “Obtain an IP address from DHCP Server” is selected. Members with a static IP should select “Specify an IP address” and enter the information from your Cruzio Login Information.
  6. Click Advanced.
  7. Remove all IP addresses and gateway addresses.
  8. Make sure that Enable PPTP Filtering is not checked and that Enable Security is checked. Click Configure. Permit All should be checked for TCP Ports, UDP Ports, and IP Protocols. Remove anything listed in these boxes. Click OK. Click OK to close the Advanced IP Addressing window.
  9. Select the DNS tab. For “Host name” enter cruzio. For “Domain” enter cruzio.com. Under DNS Server Search Order, click Add, and enter 74.220.64.45; click Add again. A second time, click Add, enter 74.220.64.55 and click Add again. Under Domain Suffix Search Order, click Add and enter cruzio.com; click Add again.
  10. Select the WINS Address tab. If anything is entered next to Primary WINS Server or Secondary WINS Server, remove it.
  11. Make sure that “Enable DNS for Windows Resolution” and “Enable LMHosts Lookup” are both unchecked.
  12. Click Apply. Click OK to close the TCP/IP Properties window. Click OK to close the Network window.
  13. Close the Control Panel window.

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Windows 95/98/ME
  1. Click the Start button, choose Settings, then choose Control Panel.
  2. Double-click the Network icon. (Windows ME users note: if you see no Network icon, click View All Control Panels Option on the left-hand side of the window.)
  3. From the list that appears, choose “TCP/IP-> [your ethernet card]” (not “TCP/IP-> Dial-Up Adapter”).
  4. Click Properties.
  5. Select the IP Address tab. Select “Obtain an IP Address Automatically” or, if you’re using a static IP address, “Use the following IP address” and enter the information from your Cruzio Login Information.
  6. Select the DNS Configuration tab. Select Disable DNS.
  7. Select the WINS Configuration tab. Select Disable WINS Resolution.
  8. Select the Gateways tab. If there are any installed gateways, delete them.
  9. Click OK to close the TCP/IP properties window.
  10. Click OK to close the Network window.
  11. Restart your computer.

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Mac OS X Mail: Saving messages from an account you want to delete

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These instructions about a non-Cruzio product are provided for the convenience of Cruzio’s customers and may contain inaccuracies. Further questions should be directed to the software manufacturer.

This document is for a user with a Mac computer who has Apple Mail and wants to delete or replace an email account without losing any messages saved.

Any messages saved in the Inbox, Sent, Received or Draft folders associated with the email account will be lost when the email account is removed, even if there is another configuration of the same email address. To avoid this, please follow the steps below:

1. Start Apple Mail.

2. Open the “Mailbox” menu and click “New Mailbox”.

3. Click on the “Location” drop down menu and select “On My Mac”.  Then type your choice of a mailbox name into the “Name” field in the window that opens. For example, you could name it “Messages” for all the messages you want to save, or “Sent” if you just want to save your sent messages in this new mailbox. Click the “OK” button when done. Your new mailbox will appear in the Mailboxes column on the left, towards the bottom.

4. Locate and highlight the messages you want to save to the mailbox you just created. Then click and drag the messages into your new mailbox in the column on the left.

5. Repeat steps 2 through 4 for any extra mailboxes you want to create.

Once you have moved all your messages from the mailboxes associated with the email account you no longer need, it will be safe to delete the email account from Apple Mail.

Netgear WGT624v3 Router Setup

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These instructions are optional. Use these instructions only if you want or need to change configuration specific to your home setup.

The following instructions guide you through some basic steps to set up and secure your network. While we hope this document is helpful, Cruzio does not officially provide support for wireless networks. For detailed information about all the features and functions of your Netgear router, please consult the User’s Guide, available at http://kbserver.netgear.com/.

After getting started and completing the initial setup, please follow the measures to secure your network. The Netgear has no security protection by default. Unless you secure it, anyone in the neighborhood with a wireless-capable computer can use your Internet connection. Once someone gains access, he or she can use it for whatever purpose—legal or illegal.

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Getting Started

Physically connecting the Netgear

  1. Plug an Ethernet cable into the DSL modem. Plug the other end of the cable into the WAN/Internet port on the Netgear.
  2. Using an Ethernet cable, plug any wired computers into any of the 4 Ethernet ports on the Netgear.

Accessing the Netgear configuration screen

The Netgear is configured using a Web browser. After you have connected your computer to the Netgear router, follow these steps:

  1. Launch your web browser. Enter “http://192.168.1.1” into the address bar and press the Enter or Return key.
  2. You will see a welcome screen. Click OK. Your router will now detect your connection.
  3. A page will appear stating whether a Dynamic or Static IP connection has been detected. Click Next.
  4. If your connection is DHCP (Dynamic) as most Cruzio connections are, it will be automatically configured. If you purchased a Static IP address from Cruzio, you will be prompted to enter the Static IP information from your Cruzio login sheet. The router will update and test these new settings and then a wireless settings page will appear.
  5. Choose a short, recognizable name for your wireless network. This will make your wireless network easy to identify in a list of networks. Enter this name in the “Enter your Wireless Network name (SSID)” box, then click Next.
  6. You will be asked if you want to protect your wireless network with security features. Click Yes.
  7. The following screens will help you configure your wireless security settings. First, choose WPA-PSK and click Next (If your computer does not have Windows XP SP2 or above, or OSX 10.3 or above installed please refer to the WEP section at the end of this document).
  8. Enter an 8-63 character passphrase in the passphrase box. Click Next.
  9. You will now be prompted to change your Router Admin Password. Enter a password that you will be able to remember. You will need this password to access the router if you ever need to make changes to your configuration.
  10. A Network Settings Summary page will appear. Click Next.
  11. Your Router Setup is complete. Once the next screen has loaded, click Close.

If you ever wish to change any of these settings, you can do so by entering “http://192.168.1.1” into the address bar of your web browser and pressing the Enter or Return key.

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General Security Measures

Changing the admin password

Leaving the password as “password” is not a good idea. It should be changed to something more secure. To change the password, go to the Netgear Settings screen and:

  1. Click the Set Password link on the left side of the page.
  2. Enter the old password, and then enter the new password twice for confirmation. Click Apply.
  3. The next time you access the Netgear Settings screen, you will need to enter the new Admin password.

Disabling the wireless LAN

If wireless access is not necessary, you should disable the wireless part of the Netgear. This will prevent anyone from accessing the network wirelessly. (If you are using the wireless features, please skip down to “Wireless Security Measures”.) From the Netgear Settings screen:

  1. On the left, under Advanced, click the Wireless Settings link.
  2. Uncheck the box next to the Enable Wireless Router Radio button. Click Apply.

You are done securing your wired network. No further action is required.

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Wireless Security Measures

Enabling WPA encryption and setting a password

Enabling WPA-PSK* will require anyone wishing to access the Internet through your wireless network to enter a password. After the correct password is entered, a connection is established, and all data sent from the Netgear to the computer and back is encrypted. From the Netgear configuration screen:

  1. On the left, under Basic Settings, click the Wireless Settings link.
  2. Under Security Options, choose WPA-PSK.
  3. Enter an 8-63 character passphrase in the passphrase box. Click Apply.
  4. When you connect to your wireless network from a computer, you will need to enter the passphrase. In most cases your computer will offer to store the password for you.

Enabling WEP encryption and setting a password

*If your computer’s operating system does not support WPA-PSK (usually, your computer needs to run Windows XP, Mac OS X 10.3 or newer), enabling WEP is preferable to disabling security altogether. From the Netgear configuration screen:

  1. On the left, under Basic Settings, click the Wireless Settings link.
  2. Under Security Options, choose WEP.
  3. In the Authentication Type menu, select Open System.
  4. Set the Encryption Strength to 128 bit.
  5. Type a 26 digit password into “key 1”. Click Apply.
  6. When you connect to your wireless network from a computer, you will need to enter the password.

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Default Settings for the Netgear WGT624 V3 Router

Out of the box, the default settings are:

  • DCHP Client, Server, and NAT are on.
  • Open Wireless with SSID set to Netgear.
  • Web interface is located at <http://192.168.1.1>.
  • Username is admin, password is set to password.
  • The web interface, username and password can all be found on the underside of the router.
  • To reset your router to factory default settings, press and hold the small button on the back next to the antenna for 5-10 seconds and release.

Outgoing Mail Port Setup for Mac

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These instructions are for Mac OS X 10.9, 10.8, 10.7, and 10.6.

Use the following instructions to configure your email program to use an alternate port for outgoing email. This is generally needed when your Internet provider blocks Port 25 from non-local servers (a common spam-prevention practice).

Mac OS X Mail

  1. Open Mail. In the menu bar, choose Mail -> Preferences, and then click Accounts.
  2. From the Accounts list, select your account, and then click the Account Information tab.From the Outgoing Mail Server drop down menu, choose Edit SMTP Server List.
  3. From the list of servers, select your server and then click the Advanced tab.Select “Use custom port” and in the space provided, enter 587.

    pg_361271493

    Click OK.

  4. Close the Account Settings window, and then click Save in the message that appears.

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Thunderbird

  1. Open Thunderbird. In the menu bar, choose Tools -> Account Settings.
  2. In the left-hand pane, select Outgoing Server (SMTP).In the right-hand pane, select your server and click the Edit button.
  3. In the Settings section, change the number in the Port field to 587.pg_1327651520

    Click OK.

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©2008 Cruzio

Your Cruzio Modem: SR360n DSL Gateway

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This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service.

The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall.

All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the box, and should not require you make any changes to their settings.  Just plug it in and you’re online and good to go!

Should you have any questions about reconfiguring your Cruzio modem or troubleshooting a possible problem with it, please feel free to contact Cruzio or bring it by our downtown offices.

Alternatively, if you are technically inclined and feel comfortable making changes within the settings on your Cruzio modem, you can use the SR360n DSL Gateway Manual available online for download.  It contains instructions that will guide you through the modem’s installation, configuration, monitoring data, security, wireless setup, and more.