Category: Setup Instructions

DSL/Velocity Setup for Mac


If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.

Connecting the Equipment

If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.

Connecting one computer

These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

  1. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
  2. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
  3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
  4. Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
  5. Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
  6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.

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Connecting multiple computers or connecting wirelessly

Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.

If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.

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Testing the Connection

Start up your computer. Follow the testing instructions below for Safari or Firefox, whichever you prefer.

Testing with Safari
  1. Open the Safari web browser (the compass icon in your Dock or Applications folder).
  2. In the menu, choose Safari -> Preferences. Click the General icon (the icon of a switch).homepage_mac_safari
  3. Make sure that “New windows open with” is set to “Home Page.”In the Home page box, type and then close the Preferences window.
Testing with Firefox

Firefox is a free web browser. You may download it from or purchase it on CD from Cruzio.

  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs).
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).homepage_mac_firefox_typing
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type and then close the Preferences window.
Viewing a Web Page
  1. Close your browser window.
  2. Open a new browser window and verify that you’ve been automatically taken to
  3. If you are able to visit (or any other web page), you are using your Cruzio DSL or Velocity. If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.

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*Configuring your Mac to Use a Wired Connection

Macintosh OS X 10.5 (Leopard)
  1. In the Apple menu, choose System Preferences. Click the Network icon.
  2. On the left, select Built-in Ethernet. In the Configure menu, choose Using DHCP.* Click Apply, and then close the Network window.

*If you have purchased a static IP address from Cruzio, choose Manually and enter the information from your Cruzio Login Information sheet.

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Macintosh OS X 10.0 – 10.4
  1. In the Apple menu, choose System Preferences -> Network.
  2. In the Show menu, choose Built-in Ethernet.
  3. Select the TCP/IP tab.
  4. In the Configure menu, choose Using DHCP.* (If you do not see Using DHCP, select the PPOE tab and uncheck “Connect using PPOE”. Then select the TCP/IP tab once more. You should now see Using DHCP as a choice.)
  5. Click the Apply Now button in the bottom right corner of the window.
  6. Close the Network window.

*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information sheet.

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Macintosh OS 9 or Earlier

Note: If you’re using Mac OS 9.0 (disregard this note if you have 9.1 or 9.2), you should download this Open Transport 2.6 upgrade (you don’t need to do this if you are running any OS version above 9.0 because you already have OT 2.6 or above). This patch allows you to use a server-assigned addressing protocol with DSL.

  1. In the Apple menu, choose Control Panels -> TCP/IP.
  2. In the “Connect via” menu, choose Ethernet.
  3. In the Configure menu, choose Using DHCP Server.*
  4. Close the TCP/IP control panel and save changes.

*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information.

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Your Cruzio Modem: SR360n DSL Gateway

This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service.

The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall.

All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the box, and should not require you make any changes to their settings.  Just plug it in and you’re online and good to go!

Should you have any questions about reconfiguring your Cruzio modem or troubleshooting a possible problem with it, please feel free to contact Cruzio or bring it by our downtown offices.

Alternatively, if you are technically inclined and feel comfortable making changes within the settings on your Cruzio modem, you can use the SR360n DSL Gateway Manual available online for download.  It contains instructions that will guide you through the modem’s installation, configuration, monitoring data, security, wireless setup, and more.