…your Trash folder will be deleted automatically after 7 days. Accounts and Billing Q. I notice you are charging for mailboxes that used to be free. My family/business has been using multiple email addresses for years and can’t afford to start paying for all of them. What can I do? A. The first step is to clean out any email addresses you aren’t using. For the rest, although we’re raising the price, each mailbox is only $60 per year, so consider wh…
…rmation to outside parties without a court ordered subpoena. This includes billing information, any log files, or other customer data like backups of email or websites. We require a court order to ensure that a disinterested third party (a judge) reviews the subpoena and only issues it after a defined standard of probable cause has been met. Under the Patriot Act, government agencies, usually the FBI, may also demand the handing over of customer d…
…e for intrastate telephone communication service. The service supplier (or billing aggregator authorized by a service supplier) shall collect the surcharge from each service user and remit to the state the amount of the surcharge. Read more about the California Emergency Telephone Users surcharge at the California Board of Equalization… California Public Utility Commission User Fee The California PUC User Fee is established by the California Publi…
…o 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in these systems, and we understand many of our customers prefer to block these when possible. Related to the unlimited national calling, we cannot support “10-10-321”-style toll dial-around. Voicemail Voicemail comes free with your Fusion phone service, as do Caller-ID, Call Waiting, and 3-Way Calling. For details, see the Fusion Voicemail FAQ. Phone codes…
…There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience….
…There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience….
…n he broke his leg. For now, he has plenty of bandwidth, and Cruzio could easily double what it supplies him. So when will he give up his ISP hobby? Not until it starts to seem like real work, Adelman says. If the business keeps growing, he will eventually have to put in a real billing system and hire someone to help with installation – and then it won’t be fun anymore. At that point, it will be time to start talking with Cruzio about selling the…
…eeks and months we’ll be combining our operations and you’ll start getting billing statements and support from Cruzio. As we combine our resources, we’ll have more ability to support you, and we’ll also be strengthening the network, and even rolling new services in the Coastside footprint. How do I contact Cruzio if I need support? All our contact info is available at cruzio.com/contact. You can call us at 831.459.6301 or toll-free at (800) 303-33…
…lment have been confirmed, you should see the new ACP pricing on your next billing cycle. Does the ACP apply to existing Cruzio promotions? Yes, existing credits will remain in effect in addition to the ACP credit. If I move while receiving the ACP, what happens? Moving would not change your ACP eligibility. However, you may need to re-enroll in ACP at your new address. If you move into an area not serviceable by Cruzio, you will need to check wit…
