…We are currently experiencing a legacy DSL outage that is effecting a small number of our legacy DSL customers. Engineers are currently looking into the issue and we should be updating this status when we have more information or the issue is resolved. This should not effect any Velocity customers or anyone that is not on a legacy DSL connection….
…wait for the Power, DSL and Ethernet lights to go solid green. When they do so, open your Web browser and try visiting a few websites. If they load, congratulations! Your modem is now properly configured for your Cruzio DSL. If you are still unable to surf the Web, or if the Power, DSL, or Ethernet lights keep blinking after several minutes when these instructions say they should turn solid, please contact Cruzio Technical Support….
…As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience….
…– the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the bo…
…Some DSL customers are experiencing connectivity issues this morning, and Cruzio engineers will be performing maintenance on affected hardware to resolve the issue. Some additional DSL customers that are currently online will be temporarily offline as we conduct this maintenance, but downtime will be brief….
…Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity….
…Our upstream provider has resolved the issue that was effecting a small number of Legacy DSL customers. If you are still having any problems with legacy DSL, please give us a call….
…There was an issue with equipment upstream of our services, and at this point, this Legacy DSL outage should be resolved. If you are still experiencing no surf on your Legacy DSL internet service, please restart your modem and router. If this does not resolve the case, please call our technical support team. (831) 459-6301 opt 2…
…Tonight between 12:01am and 2:00am our upstream DSL provider will be performing maintenance on hardware that serves our DSL customers. Downtime is expected to range between 15 to 30 minutes. We appreciate your patience….
…e an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side…
