Category Archives: Cruzio Blog

Housing Matters’ Casa Azul: Equal Access Santa Cruz’s Latest Success Story

801 River St/ Casa Azul

Casa Azul Grand Opening

People who’ve fallen on hard times can use the internet to connect to health and other services, to look for jobs and permanent housing, to stay in touch with family, and, hopefully, to help find their way back to stability. Through our 34-year history, Cruzio has provided internet connections to organizations that help the members of our community who are most in need, and as we build new infrastructure we extend it to needy folks when we can.

Most recently, Cruzio was proud to link up new supportive housing on River Street, near the intersection of Highways 1 and 9.

Leveraging state funds from the Home Key program as well as resources from local donors, Housing Matters renovated a long-empty VIctorian house and is using it to provide housing to people who suffer from one or more disabilities and who’ve experienced homelessness for a year or more. The house is close to Housing Matters facilities, creating a much-needed expansion of the campus.

The Casa Azul project consists of two one-bedroom apartments and five studio units, making it a stepping stone towards Housing Matters’ upcoming project, the Harvey West Studios. The latter is a 120-unit permanent supportive housing initiative aimed at providing long-term support to individuals experiencing chronic homelessness. As Casa Azul opens its doors to new residents, there’s a real sense of excitement and progress. Housing Matters and Cruzio intend to replicate the free internet deployment at the new project.

The provision of free internet access at Casa Azul goes beyond merely providing a connection; it represents a gateway to empowerment and opportunity for residents. With reliable and high-speed internet, individuals experiencing chronic homelessness can access crucial online resources, educational opportunities, job training, and employment opportunities.

Evan_801River

Cruzio tech Evan Powers admires the new Casa Azul project at 801 River St.

Moreover, telehealth services will be readily available, ensuring access to remote medical and mental healthcare, fostering improved overall well-being. The ability to stay connected with family, friends, and support networks through online platforms enhances social connectivity and helps build a stronger sense of community within Casa Azul.

The partnership demonstrates a truly impactful approach to tackling the digital divide. As residents move into Casa Azul, they are welcomed not only into safe and stable housing but also into a digitally connected world of opportunities and possibilities.

We feel proud to be able to contribute. Equal Access is a partnership of Cruzio, local community institutions, and local philanthropists. It’s supported by many of our customers (thank you!) and other local donors who know how important quality internet is to every person. It’s part of treating people with dignity.

Every time we can contribute to the well-being of our community, we are going to try. Each piece may be small, and sometimes we feel pretty overwhelmed by the difficulty of curing our local problems. But the only way to tackle big problems is to take the first steps. This housing meets a deep and obvious need. We hope it will prove helpful.

You can help! Make a donation to the Community Foundation Santa Cruz County Equal Access fund. Or just add a small amount to your monthly Cruzio bill, and we will send it to the fund. Equal Access helps seniors and disabled people access health and social services, children get a better shot at online schoolwork, people looking for jobs find opportunities, and much more. Because we add our own contribution, Cruzio can make a small amount of money go a long way.

Hot Dog! All the Facts

Cruzio Internet explores information about hot dogs found online

Elvis sang about hot dogs, and certainly must have enjoyed them in his day

Our Sales and Marketing Manager Jesus Lopez, who is, like Elvis, a musician, keeps us informed of some very random information. This week, we learned about hot dogs:

  • Famous cellist Yo-Yo Ma’s favorite foods are his mother’s home cooked Chinese food and a “good, old-fashioned American hot dog with mustard.
  • Remember the 4th of July a few weeks ago? On that day alone, Americans consume about 70 million hot dogs!
  • Hawaii eats the most hot dogs per capita in the U.S.
  • The world’s longest hot dog was made by the Vienna Beef company from Chicago.
  • The record-setting frankfurter was almost 200 feet long and cost a chill $80,000 to produce
  • Hot dogs outsell burgers at ballparks
  • The average American eats 60 hot dogs per year, which is more than 20 billion hot dogs consumed nationally each year
  • Hot dogs were first sold at baseball games in 1893
  • Franks and wieners were the original names for the Americanized hot dogs, and super fun to say
  • Hot dogs were one of the first foods eaten on the moon
  • Alongside Tang and freeze-dried ice cream, hot dogs have passed NASA’s lengthy approval process for food that is allowed to be taken and consumed in space
  • A hot dog is a sausage but a sausage isn’t necessarily a hot dog
  • At 230 Fifth in New York City, there is a $2,300 hot dog that is made out of top-grade Japanese wagyu beef and topped with onions that have been caramelized in champagne, caviar, and sauerkraut that  has ALSO been braised in champagne
  • Mickey Mouse’s first on screen words were “Hot Dog!”
  • Ever notice that hot dogs and their buns don’t match in quantity? that is because when hot dogs were first sold in the United States, they were not sold in the grocery stores. So, for the hot dog cooks ordering wholesale quantities, a package of ten seemed like a natural choice
  • When wholesale bun and roll bakeries started to bake the matching buns, they worked with pans that bake long rolls in groups of four that are then stacked to make eight – not ten. Oops.
  • There is such a thing as the National Hot Dog and Sausage Council (NHDSC)
  • NHDSC hot dog etiquette states that ketchup should not be used on a hot dog for anyone over the age of 18
  • In the movie “Sudden Impact”, Dirty Harry said “Nobody, I mean nobody, puts ketchup on a hot dog”
  • Carl’s Jr started as a hot dog cart on July 17, 1941 in Los Angeles
  • Yevgeny Prigozhin, who’s been in the news lately? No relation to Carl but also started out with a hot dog cart
  • President Franklin D. Roosevelt served hot dogs to King George and Queen Elizabeth. The king ate two
  • Americans say the celebrity they’d most like to enjoy a hot dog with is Betty White, RIP
  • The average weight of a fully loaded baseball park hot dog vendor’s bin is 40 pounds
  • As of July 2023, Joey Chestnut holds the world record for eating 76 hot dogs and buns in 10min
  • And to end on a super serious note, What do you call a hot dog with nothing inside it? A ‘hollow-weenie’

Friends and Neighbors Promo

Psst neighbor have I got a deal for you; two kittens and a laptop

Share the local internet love with our Friends and Neighbors promotion! If you live in a Cruzio Certified Building, refer Cruzio Internet to one of your neighbors and get $100 off your internet bill. Let your buddies know about how much you love fast, affordable, independent, and local internet. Save them from the clutches of big corporate telecoms!

When your neighbor signs up, have them use promo code ‘REFER’ plus your account number.

Your entry will look like this:
REFER – 00000
(CODE – ACCT#)

If you need to look up your account number, you can find it on the online portal, on your monthly bill, or give us call.

Once your neighbor has been connected for 3 months, we’ll apply the $100 credit to your account. Easy! And don’t worry, we’ll make sure your buddies are part of the deal too. They can thank you for a free installation and setup!

Now get out there and recommend some local internet to your friends and family!

Send your neighbor to:

Button; Link to faster.cruzio.com


Terms and Conditions: $100 credit is applied after the third month of the referred customer’s new service. Not good with other deals and promotions. No cash value; account credit only. Promo start date 4/1/2023; only signups after this start date are eligible for this promotion. New Wireless Pro and Fiber Pro signups only. Promo end date 7/31/2023. There is no limit to the number of people a customer can refer – please, refer away!

Cruzio Newsletter #214

Cruzio logo and newsletter #214


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Cruzio Internet in the Storms of January 2023

trees block street in the Santa Cruz Mountains

When Robert tried to come to work on January 5th, this was what his commute looked like

We were out in the storms

From Pacifica to Monterey and all places in between, Cruzio’s tri-bay service area was hit hard by the storms last month. We thought you’d like to see some of the challenges we faced as we tried to reach every part of our network for maintenance and repairs.

Cruzio staff encountered flooded roads, insane potholes and sinkholes, mudslides, blown over redwood trees. We got calls from subscribers with weeks-long power outages, knocked-over utility poles, equipment sitting in muddy puddles.

Every aspect was tough, and required 24/7 attention from our field and technical staffs. Cruzio was on the road every day, first preparing for problems (storms are coming — could be serious!), then braving the deluge once it hit, and finally looking for rainbows and getting to the gnarlier repairs.

Cruzio staff, like so many people, were sometimes stuck in their homes, confronted by unsafe conditions. The folks who could make it in the our headquarters had to carry an even heavier load.

What We Found in the Weather

Our infrastructure faced huge challenges. We had to deal with twisted and crushed fiberoptic cables, radio equipment spun by high winds, and power outages that outlasted our uninterrupted power supplies and required us to haul generators to remote areas in the dark and the rain.

Storms hit at all hours. It jarred us from sleep. One particularly difficult night our pager person was called almost every hour all night long. It was his first week on pager! Thank you Robert G!

How’d We Do?

But wait. Faced with all that, how’d we do?

Remarkably well. Granted we couldn’t always get through to everyone right away, as we had to keep our staff and customers safe above all else. And there are still repairs lingering, and preparations to make for next time. We’ve got a long list!

But we had very few outages, thanks to tremendous preparation and follow-through by CTO Chris Frost and his team. Almost all interruptions were due to power issues, and we’re well-prepared for those, having seen so many in the last few years.

We Heard from You

It meant a lot to us that Cruzio subscribers from all over sent us heartwarming thank-yous. Here are a few:

“I hope this message doesn’t jinx anything, but, as a multi decade Cruzio customer, I am super impressed with how we are getting continuous service even in this extreme weather.”

“So often we take time to complain when things don’t meet with our expectations. I wanted to take a minute to thank you and your company for outstanding service from two incredible employees.”

“There’s two large bags of Oranges/Lemons in the kitchen, courtesy of the Weston customers we helped out earlier this week.”

PHOTOS FROM THE STORMS

We Were Out in the Storms

Just after Christmas 2022 Cruzio started preparing for rainy weather. The storms started on New Year’s Eve and didn’t let up for weeks. All the photos below were taken by Cruzio staff as we went around our service area assessing damage and making repairs:

The storm began like this. Down in the lower-lying regions, our rivers were looking pretty full. We watched the gauges anxiously. If the river topped the levees in downtown Santa Cruz it would be an all-hands emergency.

This is where Branciforte Creek (below the bridge in the upper right) was emptying vast amounts of muddy brown water to the already-full San Lorenzo River.San Lorenzo River in downtown Santa Cruz

 

The river overwhelmed the Benchlands, close to the Santa Cruz County Building.San Lorenzo River in downtown Santa Cruz

 

The water came close to the base of the bridge
San Lorenzo River in downtown Santa Cruz

We were lucky in downtown Santa Cruz, you can see the river was high but it didn’t breach the levee. Other river communities weren’t so lucky:  Felton Grove had a particularly hard time

 

Creeks up north in Half Moon Bay were overflowing, too:

Pilarcitos Creek, Half Moon Bay

Photo by Rob Genovesi, December 31, 2022

And in the San Lorenzo Valley. This is Felton:

Water rushing in Felton

Photo by James Hackett, January 2022

Up in the mountains, falling trees were a huge problem. This is what a Cruzio staffer met with as he tried to get down to our headquarters:

road in san lorenzo valley blocked by fallen trees

Photo by Robert Gilwee, January 5 2023

fallen trees blocking road in the San Lorenzo Valley

Photo by Robert Gilwee, January 5 2023

 

And we had similar problems trying to reach our subscribers in the mountains. This is Glenwood Drive:

road destroyed by mudslide

Photo by Sonya Campbell, January 2023

 

Close up:

closeup of road destroyed by mudslide

Photo by Sonya Campbell, January 2023

 

We saw the aftermath of a lot of devastation:

Car crushed by fallen tree

Photo by Ben Goodell, January 2 2023

 

Downed fiber lines affected Cruzio Internet directly:

downed fiber internet lines

Photo by Ben Goodell, January 4 2023

 

downed fiber internet lines, San Lorenzo Valley

Photo by Ben Goodell, January 4 2023

 

It’s hard to send internet through this:

Downed fiber optic internet cables, San Lorenzo Valley

Photo by Ben Goodell, January 4 2023

 

Or this fiber optic line getting crushed in San Mateo County:

Fiber optic internet lines downed in the Santa Cruz Mountains

Photo by Rob Genovesi, January 9th 2023

 

The downed trees made their way to the ocean and built up huge piles:

San Lorenzo River mouth, Santa Cruz

Photo by Steve Hubbard, Alex’s dad, January 5, 2023

 

That’s the Santa Cruz Boardwalk being battered by high tide and river outflow simultaneously:

Santa Cruz Boardwalk

Photo by Steve Hubbard, Alex’s dad, January 5, 2023

 

In fact the tide meeting the river current created some decent wave action pretty far up the river. People were surfing those waves even past the trestle bridge near the Santa Cruz Boardwalk :

 

Piles and heaps of downed trees and limbs and other flotsam created huge dams. A lot of work for Public Works departments to keep the water flowing:

 

People came out to move the flotsam off the volleyball courts because after all, (volley)Ball is Life:

 

They pushed the fallen trees into big piles by the Coconut Grove:

 

The cliffs aren’t looking too good either. We’ve seen a lot of cracking and splitting in the last few years, and having high waves full of rocks and downed trees smashing against the cliffs doesn’t help. This is a section of cliff right above Steamer Lane — a portion of it crashed into the water days later:

 

Back to the mountains, where fiber splicing crew were spotted fixing some of the downed lines:

 

The beach looked pretty messy and the water seemed dangerous — tree trunks anybody? But surfers were out and about pretty quickly:

 

We’re still seeing toppled trees all over:

 

And can you spot the frisbee golf station?:

 

West Cliff Drive in Santa Cruz was ripped apart:

 

Fencing flung over, cliffsides tumbled down:

 

Lanes closed, probably for many months and after that, who knows?:

waves destroying West Cliff Drive in Santa Cruz

Photo by Peggy Dolgenos, January 22, 2023

 

But there were the surfers:

surfers on muddy Steamer Lane waves

Photo by Peggy Dolgenos, January 22, 2023

 

And we hadn’t seen rainbows for a while, but here they were:

Rainbow over Lighthouse Point, Santa Cruz

Photo by Peggy Dolgenos, January 22, 2023

Pinball Machines: Just the Facts

Once again, our always-curious, ever-resourceful Sales and Marketing Manager Jesus Lopez, has taken a deep dive into something we take for granted. This time, pinball machines!

  • Pinball got its start in France, dating back to the 1700’s in a game called Bagatelle, which was basically croquet but on a board with wooden pins and a ball that was devised as a way to play croquet but not out in the rain :rain_cloud:
  • However, it wasn’t until 1871 when Montague Redgrave from Ohio turned an old Bagatelle game into the first pinball game, after making some serious improvements, like a coiled spring, a slope, more marbles, etc :seal_ball:
  • Much like cool nerds people do n movies and video games, a lot of pinball machine developers of the late 80’s into the 90’s machines included a cow or a cow reference hidden somewhere as part of the game :fabio_cow:
  • SEGA released Apollo 13, which was a one-of-a-kind multi ball mode, where 13 balls are released into the playfield at once, more than any other pinball game in history :rocket:
  • Some pinball machines, like the Munsters pinball machine, will give you a fun “midnight madness” round if you’re playing a game and midnight strikes, sometimes leading to a chaotic multiball round to wake you up and keep you playing :troll:
  • The best selling pinball machine of all time is Bally William’s Addams Family from 1992, and I’m sure we can thank Anjelica Houston for that :wednesday_dance::wednesday_adams:
  • During the great depression (when is that over, btw?) low-cost entertainment was in high demand, so coin operated machines like pinball became hugely popular in the 1930’s :coin2:
  • However, in the late 1930’s, the US government started seeing pinball as gambling, as companies were making machines that actually cashed you out when you won, which was against gabling laws, so they were banned from the early 1940’s until 1976! :spongebob_money::cop:
  • In New York, the pinball ban was EXTRA dramatic… just weeks after Pearl Harbor was attacked, Mayor Fiorello La Guardia issued an ultimatum to the city’s police force stating that their top priority would be to round up pinball machines and arrest their owners. La Guardia proceeded to spearhead massive Prohibition-style raids in which thousands of machines were rounded up in a matter of days, before being dramatically smashed with sledgehammers by the mayor and police commissioner and then dumped into the city’s rivers… wtf :astonished::flushed::disappointed:
  • Something I never really noticed before, but because pinball was illegal for so long, it became a symbol of youth and rebellion around this time period, hence the Fonz regularly playing pinball in “Happy Days” or when The Who’s “Tommy” pinball-wizard theme rock opera album came out in 1972, pinball was still banned in much of the country :rock_n_roll:
  • Shockingly, pinball is still illegal in some places… just a few years ago, Nashville, Tennessee overturned its ban on children under 18 playing or even STANDING within 10 feet for a pinball machine… and to do this day, it’s illegal to play pinball on Sundays in Ocean City, NJ :police_car:
  • Famous for such notable pinball titles as High Speed, Black Knight, and F-14 Tomcat, designer Steve Ritchie was also the “Finish Him!” voice actor in the classic video game Mortal Kombat :astonished:
  • There is still ONE company in the US that builds pinball machines, and this is where most of the new machines come from- Stern Pinball factory in the Chicago suburbs, where workers assemble everything, mostly by hand :epic_handshake:
  • 1979 Williams “Gorgar” was the first talking pinball machine with an 8 word vocabulary :robot_face:
  • How about some songs about pinball? I already named one up above….
  • Pinball Wizard by The Who
  • And don’t forget this rad rendition of Pinball Wizard too, by Sir Elton John
  • The first song that randomly came to mind was Olympia, WA by Rancid, as they mention playing a lonely pinball machine in the first verse
  • Reggie and the Full Effect also came up, as in the song Everything’s’ Okay he wants to go play pinball and hopefully he’ll get to drive her car too…

Massive Storms Are Expected — Internet Outages Possible

Flooding along the San Lorenzo River. Floods may affect power and internet access.

Flooding along the San Lorenzo River. Floods may affect power and internet access.

The Cruzio Team has worked diligently to prepare for the big incoming storm fronts. And we’ll continue to work diligently — through the nights and in bad weather as necessary — to keep internet up and running throughout our network.

However, with the best preparation in the world, with a weather event of this size there is a possibility that PG&E and internet services will be impacted. Our power backups will hold for a number of hours or days, depending on the site. We have redundant network paths, so if an upstream provider fails we can use another. We have shelf spares to repair or replace any equipment on our network.  Our technicians are skilled and determined to prevent and solve problems. But if roads are closed or conditions unsafe and we cannot reach our equipment, temporary outages on our network may occur.

We’ll keep our Network Status updated at all times here: https://cruzio.com/member-tools/network-status/. And follow us on Twitter at @cruzio and @cruzio_support for updates. We also highly recommend following @CALocalSCZ, a great source of data and information.

This is a great time to be making sure you have all your devices and backup batteries fully charged, generators fueled, and emergency supplies on hand. There are great resources and information available online for Santa Cruz , San Mateo and Monterey.

Here are some useful tips from Cruzio’s own Steve Dennis:

  • Make sure you have some bottled water for drinking
  • Charge all devices
  • Batteries, and flashlights at the ready
  • Never cross downed power lines
  • Slow down on the roads, and watch for standing water
  • Fill your gas tanks today
  • Pet owners keep leashes, and crates ready if you have to evacuate
  • Your safety is the most important thing. Don’t take a risk for dumb reasons
  • Let folks know your status sooner rather than later. If you need help, ask!

Stay safe and dry! 

Cruzio Newsletter #213

Cruzio Newsletter, Number 213, November 14, 2022


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Note from Cruzio’s CEO

Cruzio Internet co-CEO

There’s always a cat or two at the Cruzio CEO’s house

This is a moment for broadband.

Cruzio, with the help of government grants and non-profit support, has been connecting rural low-income communities to high-speed internet. We’re using equipment and methods that didn’t exist 10, 5, or even 2 years ago to accomplish these jobs.

We are ready to do much more.

We’re using the same high-speed, high-quality technology that we’ve pioneered in more commercially viable parts of our network. We build efficiently, economically, and sustainably.

More funding for digital equity will soon be available from the federal and state governments. Time for us to work with neighborhoods that have bad internet access and put together shovel-ready projects.

It’s a once-in-a-generation opportunity. Federal and state funds shouldn’t be spent on empty promises or sucked up by giant corporate bureaucracies. Let’s build what our communities need, and they will make use of it for many decades.

So if you’re in an area that’s an internet desert — or you know someone who’s in that quandary — let Cruzio know. You can just check your address here and it will show up as a dot on our “needs internet” map. When we can’t serve an address, we look for patterns that will help us, and the State of California, find difficult-to-serve areas.

Or even better, tell your local representatives: County Supervisor, State Assembly Member, State Senator, Member of Congress. You can easily look up your representatives’ contact info on CaliforniaLocal.com if you’re in Santa Cruz or Monterey County.

We want to do everything we can to ensure that when the money’s all used up, our Tri-Bay Area is fully served. That means fast, affordable internet for everyone.