Engineers have addressed the issue and service is now restored. In addition, Engineers will be conducting maintenance on this equipment next Wednesday, 4/24 from 10pm-2am to further improve these links. There will be intermittent downtime during this followup maintenance.
4/14/2021 9AM – Wireless Pro connectivity issues for some midtown customers
Cruzio engineers are aware of connectivity issues affecting some Wireless Pro customers in the midtown area of Santa Cruz and are working to resolve the issue.
4/12/2021 11AM-1PM – Wireless Pro maintenance affecting some customers in the Live Oak area
Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the Live Oak area on 4/12/2021 11AM-1PM. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.
4/10/2021 4:15PM – Wireless Pro and Dedicated outage in Santa Cruz Area RESOLVED
Normal power has been restored to all Cruzio gear. Connectivity restored for all customers.
4/10/2021 10:45AM – Wireless Pro and Dedicated outage in Santa Cruz Area [UPDATE]
All Cruzio equipment effected by this outage is now running on backup power. There will be brief downtime later today when power is restored to the building.
4/10/2021 8AM – Wireless Pro and Dedicated outage in Santa Cruz Area
Cruzio Engineers are currently working to investigate the cause of an outage for Santa Cruz Wireless Pro and Dedicated customers. Updates will be posted accordingly.
4/1/2021 9AM – 6PM – Wireless Pro maintenance in the San Jose Area [UPDATE]
Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the San Jose area 4/1/2021 9am-6pm. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.
4/1/2021 9AM – 6PM – Wireless Pro maintenance in the San Jose Area
Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the San Jose area 4/1/2021 9am-6pm. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.
03/28/2021 2:30pm – Network outage in Watsonville area
Some customers in the Watsonville/Buena Vista Dr. area may be experiencing a network outage. Our network gear is being affected by a power outage in the area. Updates will be posted as we get them.
03/26/2021 10:45am – Web server host11 experiencing issues
Web hosting server host11 is being taken down for emergency maintenance and repair. This process may take several hours. We apologize for the inconvenience and will work to restore services as quickly as possible. Any mail send during this period will be queued and delivered once services are restored.
UPDATE: as of 12:30am on 3/27/2021, host11 is restored. We apologize for the downtime. The disk array in the server was going bad, and we decided to migrate to new hardware to mitigate the issue.
