Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers on 3/2/2021 9pm – 1am . Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.
One of our servers that hosts customer domains, host10.cruzio.com, is currently offline. Engineering is working to recover the server. Incoming email will be queued on secondary servers for delivery once the server is back online.
UPDATE: Recover continues as of 4:30am. No ETA for restoration at this time. Thanks for your patience.
UPDATE at 6:00am – Data recovery is taking much longer than we’d hoped. We anticipate that host10 will be offline until sometime Saturday afternoon. We will update this status if that changes.
UPDATE: 5:30pm 2/13/21 – We continue with data recovery. Data stores appear to be fine, but are taking a long time to transfer. We still hope to have this repaired before the day is over.
UPDATE: 2:00am 2/14/21 – We are still recovering data. There are a huge number of small files in the mail storage area that are taking much longer than expected. Hoping that data restoration will complete by mid-morning today.
UPDATE: 9:45am 2/14/21 – System is back up and online. Engineering will do a debrief to analyze what went wrong and how to make recovery operations go more quickly. Thanks for your patience.
Technicians have made repairs and all systems should be back up and operational again.
We are currently experiencing an outage that is effecting some customers in Watsonville. Techs are currently working on resolving the issue and will provide updates as we get more information.
Cruzio engineers have found and resolved an issue causing slow speeds at the Nanda building.
Maintenance is now complete.
Cruzio engineers will be conducting urgent maintenance on internet equipment serving the Nanda building between 4pm-6pm today. Downtime during this window is expected to be 15 minutes.
PG&E is experiencing a large power outage on the Westside which is impacting services for some customers. Cruzio engineers are deploying generators to restore services in some areas until PG&E restores power.
This weather event has concluded, and all affected links are up and operational.
Some Cruzio email customers may notice delays on their outgoing email traffic. Our upstream partner is aware of the issue and working on a solution. This issue is not affecting customers that own their own domain.
High winds in the Santa Cruz county have been impacting Cruzio services in various areas. Some areas are being impacted by power outages, downed trees, damaged equipment, etc as a result of the high winds. Cruzio Engineers are currently working on and dispatching to make repairs as they come up throughout the day.