Engineers have been working on site and restoring some of the damage. There are still some customers down, but we expect the repairs to be completed very soon. Just wanted to send an update to let everyone know this is being worked on and close to complete. More updates will be posted if there are any before all services are completely restored.

We are currently experiencing an outage effecting some customers in the Half Moon Bay area. Engineers are currently investigating and updates will be provided as we get more information.

Cruzio engineers will be conducting emergency maintenance on upstream infrastructure equipment providing service to some wireless subscribers in El Granada on Thursday 2/5/26 between 1:00pm – 2:00pm. There will be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

Cruzio engineers identified and isolated an issue preventing connectivity for some Wireless and Certified customers in the Westside Santa Cruz area, and were able to remotely apply a solution to restore services to all previously affected connections. Additional precautions have be implemented to prevent an incident of this nature from occurring again. If you continue to experience any issues, please contact our technical support team.

Cruzio engineers are currently investigating a network outage affecting some Wireless and Certified customers in the Westside Santa Cruz area. We will update this page with more information as it becomes available.

Engineers are working on making repairs. There is a possibility that the repair process could result in customers who are currently not down to lose their connection during the repair process, depending on the extent of damage found. We just want to give customers in the area a heads up in case this should happen. If it does happen, we expect downtime to be very brief.

Cruzio engineers have identified a broken fiber line causing an outage for some Fiber and Fiber Certified customers in the Downtown Santa Cruz area. We are working on the issue and will update this status as more information becomes available.

Cruzio engineers will be conducting emergency maintenance on upstream infrastructure equipment providing service to some wireless subscribers in El Granada on Monday 2/2/26 between 10:00pm – 2:00am. There will be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro connections in Santa Cruz, Watsonville, and Half Moon Bay on Tuesday 1/27/2026 10PM-2AM. We anticipate brief interruptions during this process. Technicians will keep downtime as minimal as possible.

Cruzio engineers will be conducting maintenance on equipment serving customers at Pacific Station South, on Tuesday January 27th between 2PM and 6PM. We expect a few minutes of downtime during this window.