At 7:14pm this evening, we experienced an outage at one of our network nodes. Cruzio technicians responded immediately, and were able to quickly resolve the issue, restoring connectivity by 7:26pm. This affected some Wireless Pro and Certified Building customers in the areas between Downtown Santa Cruz and 41st Ave. Velocity, email, hosting, and all other customers were not affected by this outage. Thank you for your patience.
This outage has been resolved.
We are currently investigating an outage affecting customers with Wireless, Certified, Dedicated, and Enterprise access to the Downtown, Beach flats, West Cliff, and Live Oak areas of Santa Cruz.
Technicians replaced a faulty power supply. All systems should be up an operational.
We are currently experiencing an network outage that may be effecting some customers on the West Side of Santa Cruz. techs are currently in route to investigate.
We are currently experiencing a partial outage at the Enterprise Technology (ETC) Center in Scotts Valley that may effect some customers in parts of that building. We currently have a tech in route to investigate the problem. Updates will be given as we get them.
Full connectivity was restored at approximately 4 AM this morning. All services should be up and running. We thank you for your patience.
Cruzio Engineers are aware of a Wireless Pro outage affecting some customers in the Live Oak and Capitola area and are working on a fix for the issue. We will post updates as they develop.
This only affects customers with Wireless Pro; Velocity, Dsl, and Dialup services are not affected.
The emergency maintenance is now complete, thank you for your patience.
Cruzio engineers are en-route to 500 Soquel Avenue to investigate and repair an issue on-site. We will update this post as more information becomes available.