This weather event has concluded, and all affected links are up and operational.
Some Cruzio email customers may notice delays on their outgoing email traffic. Our upstream partner is aware of the issue and working on a solution. This issue is not affecting customers that own their own domain.
High winds in the Santa Cruz county have been impacting Cruzio services in various areas. Some areas are being impacted by power outages, downed trees, damaged equipment, etc as a result of the high winds. Cruzio Engineers are currently working on and dispatching to make repairs as they come up throughout the day.
Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the Live Oak area. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.
This maintenance is now complete and affected customers are now back online.
Some Wireless Pro customers in the city of Santa Cruz, including downtown, are experiencing a service interruption. Cruzio engineers are en route to assess and repair the issue. This is not affecting other services.
This maintenance is now complete, and all affected customers are back online.
Cruzio engineers are conducting urgent maintenance on infrastructure equipment that may disrupt connectivity for some Wireless Pro customers in the West Side of Santa Cruz. The maintenance will last approximately one hour.
Cruzio engineers have identified an issue that is causing connectivity issues for some customers at the Tannery Residences. Cruzio will be dispatching technicians to address the issue tomorrow morning 1/12/21. We appreciate your patience.
Cruzio engineers will be performing maintenance on components of our Wireless Pro infrastructure during this window. Customer downtime is not expected.