The intermittent connectivity issue affecting Wireless, Certified, Dedicated, and Enterprise customers in the San Jose, Watsonville, and Scotts Valley areas was resolved as of 5:00PM on Wednesday, May 3rd 2017.
An intermittent connectivity issue began as early as 11pm on 5/2/17, affecting Wireless Pro, Dedicated, and Enterprise customers in the San Jose, Watsonville, and Scotts Valley Areas only. We have opened a trouble ticket with our upstream provider, and we will continue to amend this status as we receive updates from them. Customers in the affected areas may experience very brief/intermittent periods of downtime until our upstream provider has resolved the issue. Thank you for your patience.
Full functionality has been restored to our primary network up-link. Performance on our wireless network should return to normal. We thank you for your patience.
Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Business Broadband services in the Santa Cruz, Scotts Valley, and Watsonville areas.
We have escalated to our upstream provider, who are working on a fix for the issue.
This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected.
We will post updates and developments here as we get them. We thank you for your patience.
This morning around 6am PG&E power was lost for part of downtown Santa Cruz, including our office building. While our networking equipment is on backup power, some customers may have experienced downtime during the switch to redundant power. Power was restored the majority of downtown at 7:15am, including all major Cruzio infrastructure. We apologize for any inconvenience.
Cruzio has confirmed with the MAH that the power is indeed out in the McPherson center building due to maintenance / construction, but the MAH itself is fine.
All of the Cruzio equipment is working, and will come back online once the power is restored to the building.
Cruzio customers inside the offices at the McPherson Center at 740 Front Street may be down due to a power failure. We’re looking into the cause now.
This will ONLY affect wired customers inside the offices at this specific building, no other Cruzio customers will be affected.
We apologize for the inconvenience.
The fiber path to Cruzio has been repaired!
All previously affected customers on the Cruzio network should be returned back to normal speeds.
Thanks again for your patience!
Fiber technicians are still working on the fiber splice. ETA is unsure at this moment, but we will post updates here as soon as we get them.
Our fiber repair teams have reported that they are are currently spicing, and should have service restored within the hour.