We have resolved the hardware malfunction which affected Wireless Pro, Certified, and Dedicated Broadband customers in the downtown Santa Cruz area.
There is currently a network outage affecting downtown Santa Cruz Wireless Pro and Dedicated Broadband customers. Cruzio engineers are currently investigating.
After replacing a fault piece of hardware, all secondary mail services should be restored. Any mail sent during this time has been queued up and should start being delivered.
Engineering is currently working on an issue with Cruzio secondary mailboxes (non @cruzio.com and non-web hosting mailboxes).
These include baymoon.com, rattlebrain.com, etc…
Any mail sent to these addresses during this time will be queued up and delivered once the service has been restored.
Network engineers were able to restore connectivity to the affected Wireless Pro customers in the Midtown Santa Cruz and Live Oak areas around 3:10am this morning 10/1/17. This outage only affected Wireless Pro customers. We appreciate your patience.
Starting at around 1:45am this morning 10/1/17, some of our Wireless Pro customers in the Midtown Santa Cruz and Live Oak areas began experiencing connectivity issues. Engineers are currently working to resolve the issue. This only affects Wireless Pro customers. This status will be updated as we receive updates from our engineering team. We appreciate your patience.
Cruzio technicians arrived onsite at 2030 North Pacific this morning, and restored internet connectivity to our Wireless Pro customers around 9:25am. We thank you for you for patience.
Attempts to resolve the issue remotely were not successful Cruzio technicians will be rolling out to 2030 North Pacific in the morning to resolve the issue. We appreciate your patience.
Starting a little before 2:30am this morning, Cruzio’s upstream connection for serving Wireless Pro customers at 2030 North Pacific Ave stopped working. This affects Wireless Pro customers at 2030 North Pacific in Downtown Santa Cruz only (not Velocity/DSL). Engineers are working to resolve the issue. This status will be amended as updates are received. We appreciate your patience.
Technicians were dispatched to one of our Wireless Pro distribution sites, and connectivity for affected customers was restored around 2am this morning 8/14/17. We appreciate your patience.