Utility power has been restored and wireless services should now be restored as a result. If you are still experiencing any issues, please contact Technical Support.

Due to a power failure, some customers in the downtown Santa Cruz area may be experiencing an internet outage. Crews are currently deploying generators to restore service until utility power has been restored. We will be providing updates as we have more information.

Cruzio engineers will be conducting service maintenance on infrastructure serving some Wireless Pro customers in Scotts Valley and areas of Weston Road on 1/19/2022 between 9:00AM to 6:00PM. No downtime is expected for these links, but some intermittent slowdowns may occur as affected customers may be switched to a backup path over our network during parts of this maintenance window.

A portion of our fiber customers in Westside, and surrounding areas may be seeing service interruption. Cruzio engineers are in route to resolve the issue, we will be posting updates. [RESOLVED]

Update: Cruzio engineers have resolved the issue, all services restored

Engineers have replaced a faulty power supply which impacted services. All services should now be restored. If you are still having issues, please give Tech support a call.

A portion of our wireless pro customers in Westside, and surrounding areas may be seeing service interruption. Cruzio engineers are in route to resolve the issue, we will be posting updates.

Cruzio engineers will be conducting maintenance on Wireless Pro infrastructure that serves some Wireless Pro customers in the north-east area of Watsonville. There may be intermittent service interruptions during this window, but they will be kept brief.

Cruzio engineers have mitigated the issue, and will continue to monitor.

Some Wireless Pro customers in San Jose, Watsonville, and some dedicated and enterprise links fed from our mountaintop site of Mt Loma are experiencing a service interruption. Cruzio engineers are working on the issue.

Our upstream partners will be conducting service maintenance on Velocity infrastructure in Santa Cruz and Scotts Valley starting at 12:00AM Wednesday morning. The maintenance will last for two hours, and affected customers may experience about a half hour of downtime during this window.