12/12/2019 4:00AM – Wireless Pro outage affecting customers in Westside Santa Cruz & Twin Lakes [RESOLVED]

We are aware of an outage affecting one of our Wireless Pro broadcasting sites that serves customers in Westside Santa Cruz, Beach Flats, Seabright, and Twin Lakes. Cruzio technicians are currently rolling out to diagnose the issue.

Update: This is resolved. As of 4:00 AM, our equipment has been restored and all affected customers should be back online.

12/03/2019 8:45AM – Email Issues

Engineers are working on an upstream issue affecting the Webmail login page for Cruzio email customers. There is no ETA at this time, but engineers are aware of and actively working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when have further information.

11/29/2019 12:35PM – Fiber Optic Network Issue [RESOLVED]

Some Fiber customers were experiencing an issue with no connectivity.

Our engineers were able to isolate and resolve the problem. If you are still not online, please restart your Gigacenter, or your Router (if you do not rent from us). You can do this by unplugging the power cord from the wall, leaving this unplugged for 15 seconds, and then plugging it back in.

Once your Power, Broadband, and Service light are on green: Internet should be restored. (Other devices may have different status indicators)

If this does not restore your service, please give our customer service line a ring, and we will get back to you as soon as possible.