Cruzio engineers are investigating outages affecting upstream equipment serving some customers in the Woodside and Bear Gulch areas, and are currently assessing the situation further. We will continue to update this network status with more information as it becomes available.
7/12/2024 10AM – 11AM – Emergency Maintenance affecting some Wireless Pro customers in Westside Santa Cruz
Cruzio engineers will be conducting emergency maintenance Friday 7/12/2024 from 10AM to 11AM, on infrastructure that serves some Wireless Pro customers in westside Santa Cruz. Affected customers may experience brief periods of downtime while our technicians complete this work.
7/11/2024 12:00PM – Outage affecting wireless customers in the Santa Cruz area[RESOLVED]
Cruzio engineers have mitigated an issue causing an outage for some wireless customers in the Santa Cruz area. Service should now be online, if you are continuing to experience problems please contact our friendly Technical Support team at 831-459-6301 ext 3.
7/11/2024 10:15AM – Degraded Performance for some Wireless Pro Customers in Santa Cruz [RESOLVED]
Cruzio engineers have resolved an issue causing inconsistent and degraded service for some customers in Santa Cruz.
7/11/2024 9:00AM – Degraded Performance for some Wireless Pro Customers in Santa Cruz
Cruzio engineers have identified an issue affecting upstream equipment serving some Wireless Pro customers in Santa Cruz, and are working to resolve the problem. Affected customers will experience slower speeds and intermittent connectivity. We will update this network status as more information becomes available.
7/11/2024 5:00AM – Outage affecting wireless customers in the Santa Cruz area
Cruzio engineers have identified an issue causing outages for wireless customers in Santa Cruz. We are working hard to fix the issue, but have no ETA at this time. We will update this network status as more information becomes available.
7/10/2024 11:00AM – 2:00PM – Outages Affecting some Wireless customers in Woodside & Bear Gulch areas [RESOLVED]
Cruzio engineers have confirmed services have been restored, and all previously affected customers should be back online. This status update was delayed to make sure everything was stable and holding. If you continue to experience any issues, please contact our technical support team.
7/10/2024 11:00AM – Outages Affecting some Wireless customers in Woodside & Bear Gulch areas
Cruzio engineers are investigating outages affecting upstream equipment serving some customers in the Woodside and Bear Gulch areas, and are currently assessing the situation further. We will continue to update this network status with more information as it becomes available.
7/10/2024 9:00AM-6:00PM – Maintenance affecting some customers in Westside Santa Cruz
Cruzio engineers will be conducting maintenance on upstream equipment serving part of Westside Santa Cruz on Wednesday 07/10/2024 from 9:00AM-6:00PM. Though the maintenance window is all day, we only anticipate a couple of brief interruptions during this process. Technicians will keep downtime as minimal as possible.
7/9/2024 9:00am – Outage in Scotts Valley area [RESOLVED]
The power outage affecting customers in the Scotts Valley area has been resolved and all services should be operating normally at this time.