The previous status message had an incorrect start time. This maintenance is scheduled for next Wednesday, 1/13/2021 from 12:00AM to 2:00AM. No customer downtime is expected.

Cruzio engineers will be conducting general maintenance on our Wireless Pro infrastructure. Due to built in redundancy, no customer downtime is expected during this maintenance.

PGE has restored all power on the Westside and all services are back up and operational.

PG&E is reporting a power outage affecting Westside Santa Cruz, including downtown areas starting at ~7:15 AM. This may result in connectivity issues for customers using Wireless Pro and Dedicated customers in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.

As of 2:45PM, PG&E has cleared all status messages from their website save for those affecting isolated sites. Cruzio engineers have verified that all of our equipment has power and is back online.

PG&E is reporting a power outage affecting multiple sections of the City of Santa Cruz, including downtown & parts of the west side, starting at ~1:29 PM. This may result in connectivity issues for customers using Wireless Pro in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.

At 11:50PM, Cruzio engineers became aware of an issue with our upstream mail provider causing sporadic disconnects and other stability issues. This affected all @cruzio.com email customers, regardless as to whether using webmail or an email client.

As of 12:55AM, we have received an all-clear from our provider.

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the southern area of downtown Santa Cruz as well as parts of Westside Santa Cruz. Downtime during this maintenance will be brief, but sporadic throughout this window. Other services will not be affected by this maintenance.

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the southern area of downtown Santa Cruz. Downtime during this maintenance will be minimal.

Engineers have restored power, and replaced damaged equipment on the Westside so services should be back to normal.