6/4/2022 6:25AM – Service interruption for some certified customers near the McPherson center/Abbott square [RESOLVED]

6:37am 6/4/2022:Some Certified customers near McPherson center/Abbott square are experiencing a service interruption due to a power issue. Cruzio engineers are onsite and are currently working to resolve the issue . We will update this message as more information becomes available.

Update 11:25am 6/4/2022: Services were restored as of about 12am this morning. If you are still experiencing any issues, please contact customer support.

6/1/22 – DSLConnect phase out for Half Moon Bay (COMPLETE)

Earlier this year we notified subscribers of DSLConnect (also known as “Legacy” DSL, ADSL1) that our upstream provider was beginning the process of winding down service earlier this year. That phase out is now complete. Most of these subscribers have been transitioned to alternate service.

If you are an affected subscriber and have not yet reached out to us about your service, please give us a call at 831-459-6301 to discuss alternate connectivity options that may be available to you. Please note that Surflink subscribers are not affected by this change.

5/16/2022 6:00AM – 5/17/2022 8:00PM – electrical maintenance briefly affecting connections at and near the Piedmont Court building

There will be electrical maintenance conducted at the Piedmont Court building between 5/16/2022 7:00AM to 5/17/2022 8:00PM. Cruzio engineers will be supplying backup power at the start of this maintenance which will cause a brief interruption during the cutover on Monday morning, and once more when the equipment is switched back to mains on Tuesday evening. This includes connections at the Piedmont Court building itself, as well as a handful of Wireless Pro connections downstream from the building. No further downtime is anticipated.