Cruzio engineers have determined that the cause of the issue is a cut fiber line. Cruzio engineers are working to implement a fix as quickly as possible. We will update this network status as further information becomes available.
2/13/20 12:30pm – Service interruption for some wireless and dedicated customers in Watsonville
Cruzio engineers are investigating a service outage affecting some wireless and dedicated wireless customers in Watsonville. We will update this status message as more information becomes available.
2/11/2020 4:00PM – Legacy DSL maintenance planned for midnight tonight
Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity.
2/9/2020 12:15PM – Service outage for some Wireless Pro customers in the DeLaveaga and downtown Santa Cruz areas
Some wireless pro customers located at DeLaveaga and the downtown Santa Cruz area, as well as customers fed from that equipment, are currently down and Cruzio engineers are investigating. There is no ETA at this time, but we will continue to update this network status message as more information becomes available.
2/7/2020 11:00AM – Sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz [UPDATE]
Cruzio engineers have resolved the issue that was causing sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz. If you continue to experience any connectivity issues, please contact Cruzio customer service.
02/04/2020 3:15 PM – Emergency maintenance in Downtown and Ocean Street [COMPLETE]
We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.
02/04/2020 2:15 PM – Emergency maintenance in Downtown and Ocean Street
Cruzio engineers are doing maintenance to diagnose and resolve the issue of sporadic packet loss for customers in Downtown and Ocean St. areas of Santa Cruz. This maintenance requires bringing customers with Wireless Pro service offline as the networking equipment that serves them is worked on.
This maintenance should last about an hour as of 2:15PM.
02/03/2020 7:15 PM – maintenance in Downtown and Ocean St. [COMPLETE]
We have completed our service-impacting diagnostics on the equipment that serves Wireless Pro customers in the Downtown & Ocean St. areas.
02/03/2020 7:15 PM – maintenance in Downtown and Ocean St. areas
Cruzio engineers are doing maintenance to diagnose and resolve the issue of sporadic packet loss for customers in Downtown and Ocean St. areas of Santa Cruz. This maintenance requires bringing customers with Wireless Pro service offline as the networking equipment that serves them is worked on.
This maintenance should last about 30 minutes as of 7:15 PM.
1/31/2020 5:30pm – Sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz [UPDATE]
Cruzio engineers are aware of an intermittent issue that is causing packet loss for a small subset of Wireless Pro customers fed from downtown Santa Cruz.
Further investigation will require potentially disruptive maintenance, and will be carried out on Monday to allow for rapid response to any unforeseen issues.
