Our Loma Prieta mountain site is currently having power outages. We have crews rolling up to deploy a generator. This will only effect a few of our enterprise customers.
All work has been completed.
We are performing a network upgrade that will affect some customers located in Westside Santa Cruz. This downtime should be less than 5 minutes.
This issue affecting customers in Aptos and Gilroy has been resolved.
We are performing emergency maintenance at the mountaintop site that serves customers with Dedicated and Enterprise Wireless access in Aptos and Gilroy.
This maintenance window will be for half an hour, but we expect actual customer downtime to be less than 5 minutes.
The outage that was affecting customers with Dedicated and Enterprise wireless access services in Aptos and Gilroy areas has been resolved.
As of 5:45 PM this evening a small handful of customers are down that are being fed from one of our mountaintop sites. Technicians have been dispatched for repairs.
Engineers have replaced hardware and all services should not be restored on web hosting server host11. Any mail sent during this time should be starting to deliver soon if it has not already done so.
Web hosting server host11.cruzio.com has experienced a hardware failure. Engineers are currently working on making repairs. This should only effect customers who have web hosting service on host11. Any mail sent during this time will be queued up and delivered once services have been restored. Updates will be posted as we have more information.
There was an issue with equipment upstream of our services, and at this point, this Legacy DSL outage should be resolved. If you are still experiencing no surf on your Legacy DSL internet service, please restart your modem and router. If this does not resolve the case, please call our technical support team. (831) 459-6301 opt 2