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Home > Member Tools > Network Status

Network Status

1/13/2021 12:00AM – 2:00AM – Wireless Pro infrastructure maintenance [UPDATE]

January 4, 2021
David Barnet
No Comments

The previous status message had an incorrect start time. This maintenance is scheduled for next Wednesday, 1/13/2021 from 12:00AM to 2:00AM. No customer downtime is expected.

1/12/2020 11:59PM – 2:00AM – Wireless Pro infrastructure maintenance

January 4, 2021
David Barnet
No Comments

Cruzio engineers will be conducting general maintenance on our Wireless Pro infrastructure. Due to built in redundancy, no customer downtime is expected during this maintenance.

01/04/2021 8am – PG&E outage affecting Westside Santa Cruz

January 4, 2021
colin
No Comments

PGE has restored all power on the Westside and all services are back up and operational.

01/04/2021 7:15AM – PG&E outage affecting Westside Santa Cruz

January 4, 2021
Jay Varen
No Comments

PG&E is reporting a power outage affecting Westside Santa Cruz, including downtown areas starting at ~7:15 AM. This may result in connectivity issues for customers using Wireless Pro and Dedicated customers in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.

12/24/2020 1:29PM-2:45PM – PG&E Outage affecting primarily Downtown & Westside [RESOLVED]

December 24, 2020
Sonya Campbell
No Comments

As of 2:45PM, PG&E has cleared all status messages from their website save for those affecting isolated sites. Cruzio engineers have verified that all of our equipment has power and is back online.

12/24/2020 1:29PM – PG&E Outage affecting primarily Downtown & Westside.

December 24, 2020
Sonya Campbell
No Comments

PG&E is reporting a power outage affecting multiple sections of the City of Santa Cruz, including downtown & parts of the west side, starting at ~1:29 PM. This may result in connectivity issues for customers using Wireless Pro in the area. Cruzio engineers are monitoring the situation, and we will update this status message as more information becomes available.

12/23/2020 11:50PM – Mail Instability [RESOLVED]

December 24, 2020
Alison Lowenthal
No Comments

At 11:50PM, Cruzio engineers became aware of an issue with our upstream mail provider causing sporadic disconnects and other stability issues. This affected all @cruzio.com email customers, regardless as to whether using webmail or an email client.

As of 12:55AM, we have received an all-clear from our provider.

12/23/2020 9:00PM – 1:00AM – Wireless Pro maintenance for south downtown Santa Cruz and parts of Westside Santa Cruz

December 23, 2020
David Barnet
No Comments

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the southern area of downtown Santa Cruz as well as parts of Westside Santa Cruz. Downtime during this maintenance will be brief, but sporadic throughout this window. Other services will not be affected by this maintenance.

12/23/2020 9PM – Wireless Pro maintenance for south downtown Santa Cruz

December 22, 2020
David Barnet
No Comments

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the southern area of downtown Santa Cruz. Downtime during this maintenance will be minimal.

12-19-2020 10am – Wireless Pro service interruption for some customers in Westside [RESOLVED]

December 19, 2020
colin
No Comments

Engineers have restored power, and replaced damaged equipment on the Westside so services should be back to normal.

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Cruzio serves Aptos, Aromas, Ben Lomond, Bonny Doon, Boulder Creek, Brookdale, Capitola, Corralitos, Davenport, Felton, Freedom, La Selva Beach, Lompico, Pajaro, Rio Del Mar, Santa Cruz, Scotts Valley, Seacliff, Soquel, Watsonville, and Zayante.

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