The cutover to a primary power source at one of our distribution points in the Live Oak area was completed successfully. All affected Wireless Pro customers should be back online.
Engineers are cutting our equipment back over to a primary power source after the power outage that occurred late last night/early this morning. Affected customers will have no connectivity for about 5 minutes while the cut-over takes place. This only affects some Wireless Pro customers in the Live Oak area. This status will be updated once the maintenance is complete. We appreciate your patience.
Power to the Chaminade resort has been restored. All Wireless Pro customers who were affected by this outage should be online again.
Technicians have arrived on site with backup power, PG&E estimates power should be restored around 1AM. Backup power has restored service to Wireless Pro customers who were affected.
Due to a power outage at the Chaminade resort, some Wireless Pro customers may experience downtime. The core Cruzio network is up and running. We will update this network status message when further updates are available. All other systems are up and operational.
As of 3:30pm, PG&E has restored power to the remote Wireless Pro sites in Santa Cruz.
Due to a widespread PG&E outage some remote Wireless Pro sites in Santa Cruz have lost power. The core Cruzio network is up and running. We will update this network status message when further updates are available. All other systems are up and operational.
Cruzio engineers are performing emergency maintenance to swap out a router at 402 Ingalls St. Downtime will be minimal, but will affect connections at 402 Ingalls, as well as at 328 Ingalls as we perform the hardware swap. We appreciate your patience.
The legacy DSL outage affecting a handful of circuits in Felton is now resolved, and we appreciate your patience. If you are a legacy DSL customer in Felton and are experiencing any further connectivity issues, please call our customer service line at 831-459-6301. Thank you.
Our upstream vendor, Sonic, is finalizing a fix with AT&T for a connectivity problem that is affecting a handful of our legacy DSL customers in the Felton area. This resolution has been rolled out to a test circuit successfully, and we anticipate that it will be ready for the other affected circuits soon. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers.