This maintenance is complete and affected customers are back online.
5/16/2023 10:30AM – Emergency maintenance for some Wireless Pro customers in midtown and 708 Frederick
Cruzio engineers are performing emergency repairs on infrastructure that serves tenants at 708 Frederick, as well as some customers in the midtown area. We will update this message as additional information becomes available.
5/16/2023 6:30AM – Maintenance affecting customers at and downstream from the Piedmont Ct building
Piedmont Ct will be conducting electrical maintenance at their building on May 16th beginning at 6:30AM. Cruzio engineers will be transitioning networking equipment over to backup power during this electrical work, and users at the Piedmont building and downstream from the building will encounter a brief service outage as this occurs. There will be a final blip later in the day as this equipment is brought back over to main electrical power once the maintenance is complete.
5/8/2023 3:30PM – Maintenance affecting some Wireless customers in El Granada
Cruzio engineers are conducting maintenance on upstream equipment, which may affect some Wireless customers in El Granada. Intermittent downtime may occur as our engineers complete their work, and services will be restored shortly.
5/5/2023 5:00PM – Wireless Pro connectivity issues for some customers around Westside and High Rd [RESOLVED]
Cruzio engineers have resolved the issue, and will be monitoring the infrastructure for any further issues.
5/5/2023 2:30PM – Wireless Pro connectivity issues for some customers around Westside and High Rd [UPDATE]
Cruzio engineers are continuing to work on an issue that’s causing intermittent packet loss for some customers in the Westside area and High Rd. We will continue to update this message as more information becomes available.
5/5/2023 11:45AM – Wireless Pro connectivity issues for some customers around Westside and High Rd
Some Wireless Pro customers located in and around Westside Santa Cruz and High Rd are currently experiencing elevated packet loss. Cruzio engineers are investigating the issue.
5/4/2023 10:00PM – 2:00AM – Urgent maintenance for Wireless Pro customers located around Westside Santa Cruz
Cruzio engineers will be conducting urgent maintenance on equipment serving some Wireless Pro customers located around Westside Santa Cruz beginning tonight, 5/4 between 10:00PM to 2:00AM. Down may be possible during this maintenance but will be kept brief if it does occur.
5/1/2023 8:30PM – Wireless Pro Outage In Scotts Valley Granite Creek area
There is an equipment failure causing an outage at Granite Creek Business Center which is affecting Wireless Pro customers in Scotts Valley at Granite Creek area. Cruzio engineers will be responding in the morning, with an ETR of 10am.
4/26/2023 10:00PM-2:00AM – Maintenance affecting some Wireless Pro customers in downtown Santa Cruz
Cruzio engineers will be conducting maintenance affecting some Wireless Pro customers in downtown Santa Cruz on 4/26/2023 between 10:00PM-2:00AM. Intermittent downtime may occur within this window.