We will be performing some emergency network maintenance for customers in the downtown Santa Cruz area at midnight on Friday 3/15. We expect customers to be down for about 5 minutes.
This network outage has been resolved. Customer wireless access services have been restored.
Field techs are currently on route to asset the site.
Cruzio engineers are currently investigating an outage for customers with wireless broadband service in the Weston Road area of Scotts Valley.
There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience.
Cruzio Engineers will be taking down one of our mountain top sites for emergency maintenance. This should only last a few minutes as hardware reboots.
If you are having any extenuated issues, please give our support team a call.
Our upstream provider has resolved the issue that was effecting a small number of Legacy DSL customers. If you are still having any problems with legacy DSL, please give us a call.
Our upstream provider is aware of the issue effecting some legacy DSL customers and is working to resolving it. They do not yet have an ETA so we will post updates like this as we get them if the next update a resolution.
Some of our legacy DSL customers may be experiencing an outage. The symptom is getting Sync on the modem, but not being able to surf the web or access the internet. We are currently working with our upstream provider to address the issue.
Service has been interrupted for wireless customers in the Weston area. We are currently looking to seeing when power will be restored. Updates will be provided as we have new information.