As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience.
Engineers have completed all work. All customers effected by this maintenance should be back up and running.
We have restored access to all customers except for offices at the University Town Center in downtown Santa Cruz.
Cruzio has scheduled a maintenance window for the networking equipment that provides internet access for customers with Wireless, Certified, Dedicated, and Enterprise broadband access services in the downtown, West Cliff, Beach Flats, and Live Oak areas of Santa Cruz.
This maintenance window is scheduled for Wednesday, September 19th 2018 between 10:00PM to 2:00AM.
We are expecting customers to see less than fifteen minutes of service downtime during the above scheduled window.
This maintenance will only apply to customers with Wireless, Certified, Dedicated, and Enterprise broadband services. Velocity and DSL access services will not be affected.
At 7:14pm this evening, we experienced an outage at one of our network nodes. Cruzio technicians responded immediately, and were able to quickly resolve the issue, restoring connectivity by 7:26pm. This affected some Wireless Pro and Certified Building customers in the areas between Downtown Santa Cruz and 41st Ave. Velocity, email, hosting, and all other customers were not affected by this outage. Thank you for your patience.
This outage has been resolved.
We are currently investigating an outage affecting customers with Wireless, Certified, Dedicated, and Enterprise access to the Downtown, Beach flats, West Cliff, and Live Oak areas of Santa Cruz.
Technicians replaced a faulty power supply. All systems should be up an operational.
We are currently experiencing an network outage that may be effecting some customers on the West Side of Santa Cruz. techs are currently in route to investigate.
We are currently experiencing a partial outage at the Enterprise Technology (ETC) Center in Scotts Valley that may effect some customers in parts of that building. We currently have a tech in route to investigate the problem. Updates will be given as we get them.