Some scheduled maintenance has taken longer than expected, resulting in services for some customers in this area to still be down. Engineers are working as quickly as possible to finish repairs. We apologize for the inconvenience and will post updates if there is any additional information prior to restoration.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Velocity Phone and Internet connections on Friday, May 30th 2025 from 12:00am to 4:00am. There may be brief interruptions during this process. We will keep downtime as minimal as possible.

Engineers have completed emergency repairs and all services should now be restored. If you are still experiencing any issues, please contact Technical Support.

We are currently performing some emergency maintenance in the Half Moon Bay area. We apologize for the inconvenience and engineers are working fast to make repairs to get services restored. We hope to have repairs complete in the next hour, but will post updates if there are any changes.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customers in the Watsonville and Salinas areas on Thursday, 5/29/2025 2:00PM-6:00PM. Technicians expect some brief downtime during this window. We will keep interruptions as minimal as possible.

Cruzio Engineers will be working on upstream infrastructure equipment providing Wireless Pro service for some Downtown Santa Cruz customers on Wednesday, 5/28 10pm-2am. There may be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

Cruzio Engineers will be working on upstream equipment serving all Cruzio services between 12:45am and 1:45am. There may be very brief interruptions during this period

The power outage affecting connectivity for some customers in the Watsonville area has been resolved and service is once again operational. If you are having further issues please feel free to contact our Tech Support Team.

Cruzio engineers are continuing to assess a power outage affecting connectivity for some customers in the Watsonville area. PG&E have updated the estimated restoration time to 12:30 PM PST. We will continue to update this status with more information as it becomes available.

Cruzio engineers are currently assessing a large power outage affecting connectivity for some customers in the  Watsonville area. No current estimated time of restoration. We will continue to update this status with more information as it becomes available.