4/24/20 9:40AM – Wireless Pro maintenance window scheduled for customers in Watsonville on April 28th from 10PM to 2AM

Cruzio engineers have scheduled a service-impacting maintenance window to the networking equipment that serves customers in the Watsonville area of Santa Cruz county.

This is scheduled for Tuesday, April 28th, 2020 at 10:00 PM and will last until Wednesday, April 29th at 2:00 AM. Customer downtime is expected to be no more than 1-2 minutes during the length of this maintenance window.

This will affect customers with Certified, Wireless, and Dedicated Broadband access services.  This will not affect Velocity or DSL services.

Cruzio Data Center work – 4/14 and 4/15 all day

Cruzio engineering and a Cruzio vendor will be working in the data center at 877 Cedar on Tuesday 4/14 and Wednesday 5/15 to install a new primary UPS (uninterruptable power supply). We don’t anticipate any downtime or issues with this installation, but there will be people working in the space for most of both days

4/04/20 2:45PM – Service interruptions for Cruzio Emails [RESOLVED]

Cruzio email customers may not be able to pull any new mail, send new mail, or access webmail. There is no ETA at this time, but engineers are working on the problem. This issue is not affecting customers with hosting email accounts. We will update this status message when we have further information.

Update: This is resolved. As of 2:45 PM, engineers have resolved the problem and all affected customers should be able to send and receive email.