Cruzio engineers will be conducting maintenance on infrastructure serving tenants located at 401Pacific on 6/6/2022 between 9:00AM – 1:00PM. There will be intermittent downtime during this maintenance window.
There was a power outage causing a service interruption affecting midtown and a small portion of downtown that has been resolved. [RESOLVED]
6:37am 6/4/2022:Some Certified customers near McPherson center/Abbott square are experiencing a service interruption due to a power issue. Cruzio engineers are onsite and are currently working to resolve the issue . We will update this message as more information becomes available.
Update 11:25am 6/4/2022: Services were restored as of about 12am this morning. If you are still experiencing any issues, please contact customer support.
Earlier this year we notified subscribers of DSLConnect (also known as “Legacy” DSL, ADSL1) that our upstream provider was beginning the process of winding down service earlier this year. That phase out is now complete. Most of these subscribers have been transitioned to alternate service.
If you are an affected subscriber and have not yet reached out to us about your service, please give us a call at 831-459-6301 to discuss alternate connectivity options that may be available to you. Please note that Surflink subscribers are not affected by this change.
All work has been completed and Fiber customer should be up and running. If you are a fiber customer and believe your service to still be down, please contact Cruzio Technical Support immediately.
On Tuesday, May 31st beginning at 10:00PM and ending at 2:00AM, Cruzio engineers will be conducting maintenance on infrastructure serving fiber customers, including customers in multiple-dwelling-units served by Cruzio fiber. There will be downtime during this maintenance window.
Cruzio engineers have made repairs and restored all services that were down.
Cruzio Engineers are currently working on resolving an outage on the Westside that may effect Wireless and Dedicated customers around the Westside, East Cliff, and Downtown areas. Updates will be posted as more information comes in.
This maintenance is complete.
Cruzio engineers are responding to a network issue affecting tenants located at the Buena Vista and Tierra Alta migrant camps. There will be brief periods of downtime during this repair.