Starting around 1am tonight 8/14/17, some customers in the Westside and Downtown Santa Cruz areas began experiencing loss of internet connectivity. Network engineers are working on the issue This only effects Wireless Pro customers (not DSL/Velocity). Thank you for your patience.
Network engineers identified the issue, and resolved it around 11pm this evening. Wireless Pro customers in the Midtown/Eastside areas that were affected should all be back online. We appreciate your patience.
Starting around 9:55pm this evening, some of our Wireless Pro customers in the Midtown Santa Cruz and Eastside/Capitola areas began experiencing intermittent connectivity. This affects only Wireless Pro customers (not DSL/Velocity). Our network engineers are currently working on the issue. We appreciate your patience.
Power has been restored to our wireless equipment, and all customers are back online now.
One of Cruzio’s wireless points of presence that customers with Wireless Pro and Dedicated access connectivity in the Westside and the West Cliff areas of Santa Cruz has lost power due to unscheduled building maintenance.
We currently have a Field Operations crew en-route with a portable generator and we expect customers to be reconnected to our equipment shortly.
We have diagnosed and resolved an issue that caused a momentary loss of connectivity to Wireless Pro, Dedicated, and Enterprise customers in the mid-town area of Santa Cruz.
This issue caused about 2 minutes of customer access downtime to customers.
Web hosting server host4.cruzio.com is being rebooted to fix a stuck process. Services should be restored in a few minutes. This will only effect customers with web hosting accounts on host4. Any email sent during this time will be queued until the server is back up and then sent out.
Cruzio technicians have completed the emergency maintenance. All affected Wireless Pro customers are back online. Thank you for your patience.
Cruzio technicians need to briefly power down the equipment that was involved in this morning’s outage. Downtime should be under 5 minutes. This will only affect some Wireless Pro customers in the Live Oak/East Side areas. This status will be updated once the maintenance is complete. We appreciate your patience.
We have resolved the issue affecting Wireless Pro customers in the Chaminade and Live Oak area. All Wireless-Pro customer services have been restored. We appreciate your patience while we mitigated the issue.
This issue only affected customers on our Wireless Network. Velocity, DSL, and dialup were not affected.