The City of Santa Cruz and some surrounding areas are currently affected by a wide-spread power outage. Backup power systems are actively powering infrastructure throughout the affected areas, and engineers are working to deploy additional backup power to additional sites. We will update this message as more information becomes available.
This is resolved.
Some customers are experiencing issues dialing in on our main 831-459-6301 number this afternoon. If you are having issues reaching Cruzio support, please try our alternate number of 650-712-5900 in the meantime, or submit a ticket at cruzio.com/contact
This is now resolved.
Some Velocity customers are experiencing instability with voice service due to an issue on our upstream vendor’s network. Engineers are investigating the issue.
This maintenance is now complete.
Cruzio engineers will be conducting urgent maintenance on equipment that serves some Wireless Pro customers in North Watsonville and Freedom. Total downtime will be brief.
Cruzio engineers will be conducting maintenance on infrastructure that serves some Wireless Pro customers in downtown and west side Santa Cruz on Wednesday 6/15/2022 between 10PM-12AM. Downtime may be possible but will be minimal during this maintenance.
Cruzio engineers will be performing maintenance on infrastructure serving a small handful of Wireless Pro customers in downtown and West Side Santa Cruz on Tuesday, 6/7 between 10:00PM to 2:00AM. Some short periods of downtime will occur during this maintenance.
Cruzio engineers will be conducting maintenance on infrastructure serving tenants located at 401Pacific on 6/6/2022 between 9:00AM – 1:00PM. There will be intermittent downtime during this maintenance window.