We are currently experiencing a hardware failure with web hosting server host10.cruzio.com. This will effect anyone who has shared web hosting services on host10, but no one else. Any mail being sent to customers on this server will be queued and delivered once we have services restored. This status will be updated when we have more information.
At this time we’ve resolved the issue, email should be getting sent as usual now.
Starting around 11:30 one of our shared web hosting servers started experiencing issues. Our engineers are working to resolve the issue. During this time all emails will be queued, and will be sent once repairs are completed. This only affects customers on Host 11. We appreciate your patience.
Cruzio Internet is aware of a phishing email that began circulating to our customers early Sunday. The email has a subject line of “Important Notice”, states that the customer is past-due on their bill, and provides a fraudulent link to sign in with their login credentials. This email is not from Cruzio Internet and can be deleted. If you have entered your information into their form, please visit our password reset page at https://tools.cruzio.com/forgot/, or contact Cruzio customer service for assistance at 831-459-6301.
We will be performing some emergency network maintenance for customers in the Downtown Santa Cruz area at midnight on Wednesday 3/20. We expect customers to be down for less than a minute.
PG&E has restored power to our gear in Westside Santa Cruz.
A few customers in the Westside area of Santa Cruz are currently down due to a power outage affecting the networking equipment upstream from their radios. We are currently running new batteries to the site.
Our engineers have finished their emergency maintenance and wireless services in the Weston area have been restored. Thank you for your patience.
Cruzio Technicians are aware of a Wireless Pro outage affecting some customers.
We are working on a fix for the issue. We will post updates as they develop.
This only affects customers with Wireless Pro that are in the Weston area; Velocity, Dsl, and Dialup services are not affected.
This maintenance was completed as of 12:05AM.