Cruzio engineers will be performing work on upstream equipment serving all Cruzio internet connections (except Velocity) on Monday 12/1 between 11PM and 12AM. There may be brief interruptions during this process as traffic switches to an alternate route, but downtime should be minimal.
UPDATE – Maintenance completed by 11:59PM on 12/1.
PG&E has restored power to the Half Moon Bay and El Granada areas, and all systems should be back online. If you continue to experience any issues, please contact our technical support team.
Cruzio engineers have advised PG&E outages are currently affecting connectivity to upstream infrastructure equipment serving some Wireless customers in the Half Moon Bay & El Granada areas. The current time of restoration is 11/27/25 @ 4am. We will continue to update this page with additional information as it becomes available.
Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro customers in the El Granada area on Monday 11/24 between 10PM-2AM. Downtime should be minimal within this window.
Cruzio engineers are currently investigating an outage affecting upstream equipment for some wireless customers in Palo Alto, and surrounding areas. Updates will be provided as we learn more information.
Cruzio engineers are investigating an outage affecting customers in Butano Canyon. Unplanned power outage in the area, currently estimated to return around 3:00am. We will continue to update this status page with more information as it becomes available.
Cruzio engineers have advised that current weather conditions may be impacting services for some Wireless customers in Santa Cruz county, and are monitoring the situation further. There may be interruptions in Wireless services as the weather continues to be as severe. We expect these interruptions to cease as the weather clears.
Cruzio Engineers will be emergency maintenance on upstream infrastructure equipment providing service to some areas of San Gregorio on Tuesday 11/11 12PM-5PM. There will be interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.
Cruzio Engineers will be working on upstream infrastructure equipment providing service to some areas of El Granada on Monday 11/10 10PM-2AM. There will be interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.
Cruzio Engineers will be working on upstream infrastructure equipment providing service to some areas of Scotts Valley on Monday 11/10 10PM-2AM. There will be interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.
