There is currently a major power outage in the Gilroy area. As a result, some connections are currently offline. At this time, we have no ETR from PGE regarding when the power will be restored but will update this status accordingly with any new information.
10/22/2020 9:30AM – Wireless Pro maintenance for some customers in Watsonville
Cruzio engineers will be performing maintenance on equipment in Watsonville that serves a subsection of our customers in that area. There will be brief periods of downtime during this maintenance.
10/20/2020 2:45AM – Wireless Pro service interruption for some Watsonville customers
Some Wireless Pro customers in Watsonville are experiencing a service interruption, and Cruzio engineers will be assessing networking equipment on-site in the morning, pending access. We will update this network status as more information becomes available.
10/17/2020 9:30AM – PG&E outage causing connectivity issues for the Enterprise Technology Center building and some surrounding Scotts Valley Wireless Pro customers [RESOLVED]
Main power was restored and all services are back online.
10/17/2020 8:45AM – PG&E outage causing connectivity issues for the Enterprise Technology Center building and some surrounding Scotts Valley Wireless Pro customers
Cruzio engineers are investigating a connectivity stemming from a localized PG&E outage in Scotts Valley. This is affecting tenants at the Enterprise Technology Center, as well as Wireless Pro customers fed from that building in Scotts Valley. We will post updates as they become available.
10/15/2020 10:00AM – Maintenance for some Wireless Pro Customers in Beach Flats and Westside Santa Cruz [RESOLVED 12:30pm]
Cruzio engineers are investigating an issue disrupting connectivity for some Wireless Pro and Dedicated customers in the Beach Flats and Westside Santa Cruz areas. We will update this post as more information becomes available.
Update: Engineers have isolated and repaired the issue. All services should be back up and operational.
10/15/2020 10:00AM – Maintenance for some Wireless Pro Customers in Beach Flats and Westside Santa Cruz
Cruzio engineers are investigating an issue disrupting connectivity for some Wireless Pro and Dedicated customers in the Beach Flats and Westside Santa Cruz areas. We will update this post as more information becomes available.
10/14/2020 11:40PM – PSPS PG&E event affecting Cruzio mountaintop sites [UPDATE]
As part of PG&Es PSPS power has been cut to Cruzio mountaintop sites. The generator at our Mt. Allison Site failed to start and a response team is en route to troubleshoot and resolve.
10/14/2020 10:30PM – PSPS PG&E event affecting Cruzio mountaintop sites
Cruzio engineers have deployed redundant power systems at all PSPS impacted mountaintop locations. All redundant power systems are up and operating as expected.
10/13/2020 5:45PM – Webmail service interruption for some users [RESOLVED]
This issue is now resolved. If you’re still experiencing any issues with webmail access, please contact Cruzio support.
