Cruzio engineers will be performing emergency network maintenance that may impact our fiber customers. We don’t anticipate much if any downtime during this period but want to alert customers in case any problems arise during the procedure.

Between 9:15PM and 9:38PM, an issue with our core routers caused service-impacting disruption to many Cruzio customers with Fiber, Wireless, Certified, Dedicated, and Enterprise access services.

This was resolved for the majority of customers at 9:38PM.  For Fiber Broadband, Cruzioworks, and customers with Dedicated access service specifically located at 877 Cedar St., service was restored at 10:40PM.

At this time all services have been restored.  If you are still experiencing connectivity issues please contact our technical support.

Cruzio has experienced a core routing issue affecting many customers.

Engineers are working to restore connectivity.

All Cruzio’s main wireless distribution sites are currently powered. Cruzio Certified buildings affected by the power event will remain without internet until power is restored.

Mains power has been restored to the equipment that serves Live Oak, and power has also been restored to the equipment that serves the Weston West area.

Cruzio engineers are monitoring our infrastructure and will continue to mitigate against downtime with backup power solutions, but some downtime is possible during extended power outages.

PG&E service has not yet been restored to this area. Cruzio engineers have deployed a generator to power this equipment.

PG&E service has been restored to the equipment that serves the Harvey West area.

Due to the PG&E related power outage, the networking equipment that serves customers with Wireless and Certified Broadband access in the Harvey West area of Santa Cruz is currently offline.  A generator will be deployed on Monday morning to restore customer service.

Due to the PG&E related power outage, the networking equipment that serves customers with Wireless Broadband access in the Weston Road area of Scotts Valley is currently offline.  The generator that powers this equipment is expected to be restarted on Monday morning.

Due to the PG&E related power shut off, customers with Wireless, Certified, Dedicated and Enterprise access service in the Live Oak area will experience sporadic downtime throughout this evening as batteries / UPSes are swapped to keep the networking equipment live.