It looks like the storm cell has passed over Watsonville and all wireless connections in the area have been restored. Not very many people lost connections, but it’s possible for another bad cell to come through. Thanks for your patience.
A large storm cell is now moving over the Watsonville area which is causing an outage for some wireless customers in the Watsonville area. Any services that are down should come back up once the storm cell finishes passing through the Watsonville area.
The outage in the Westside Santa Cruz area was due to a localized power outage. PG&E has restored power and our Wireless Business Broadband customers have been restored as well. While our Technicians were on location, they installed additional backup batteries to help avoid future issues.
We are experiencing an outage in the Westside Santa Cruz area for our Wireless Business Broadband customers. We have Technicians en route to assess the situation.
We are experiencing an outage in the Portola area for our Wireless Business Broadband customers. This is due to a power outage, PG&E is working on it and we expect that once power is back up that the service will come up alongside it. This only affects customers off the Portola point of presence.
One of the primary @cruzio.com email servers became unresponsive at 6:30AM, but service was restored 6:50AM. All @cruzio.com email services should be working again now if you were unable to receive email between that outage window.
Web hosting server host5 has finished rebooting and all web pages hosted on it are online again.
Web hosting server host5 is currently being rebooted to recover from a software failure. All websites currently hosted that server will be offline until the reboot finishes.
Cruzio field techs were able to install a new battery in place of the previous drained one, and all network connectivity issues to the downtown Santa Cruz, Chaminade, and Dream Inn areas have been resolved.
There has been a power failure at the site that feeds wireless internet to some of downtown Santa Cruz. Customers fed off of that building will be affected, as will customers fed from the Chaminade Resort and Dream Inn which bridge off of this building.
Our techs are currently trying to replace the battery at the site, however PG&E has scheduled the outage to be resolved by 11AM at the latest.