11/1 @ 12:25am Westside Santa Cruz outage UPDATE

The Westside Santa Cruz outage has been resolved as of 1:30AM, pre-day light saving time switch over.  The previous report of a building-wide PG&E outage was unfortunately incorrect.  We discovered that one of the power ports that one of this site’s primary network components was plugged into had gone bad, so we were able to migrate power over to a new working circuit.  That faulty circuit has been flagged for future maintenance during business hours.

Wireless internet services should be fully restored to all Westside customers.

10/31 @ 1:30pm – Weston Rd. / West Wireless Outage

Our technicians are aware of the issue and are investigating the issue.   Currently customers fed from the West portion of Weston Rd. are experiencing an outage, we will post updates as soon as we get them.   We apologize for the inconvenience.   This issue only pertains to our business broadband customers on Weston Rd., all other systems are up and operational.

2014-10-25 6pm – Westen West Outage update

We found some faulty equipment that needs to be replaced. A temporary link has been set up to allow internet access over the weekend. It won’t be as fast, but it will keep things going until the regular equipment can be repaired this week. We apologize for the inconvenience and will be posting again when the equipment is fixed as there may be a short period of downtime while swapping out equipment.