Due to inclement weather we had an interruption of service to our Business Broadband customers on the Westside area of Santa Cruz.
This only affected our Business Broadband customers in the Westside area.
UPDATE: As of 3:45pm service is restored to all Westside Santa Cruz customers. We apologize for the downtime and thank you for your patience and understanding.
We are currently experiencing a problem with out web server host7. Out network engineers are currently working to correct the problem. Stand by for updates.
3:30pm – Host 7 is now up and running. All incoming mail during the downtime should be queued up and delivered in a few minutes. Thanks for your patience.
Our customers with Velocity phone service are experiencing a problem where when their Velocity phone number is dialed, a recording states that the number is unallocated. Velocity customers cannot receive incoming phone calls due to this, but they can still make outgoing calls. We are working with our upstream provider to get this resolved. We do not have an ETA on when this will be fixed. We apologize for the inconvenience.
UPDATE – As of 12:50pm this problem is resolved and Velocity customers should be receiving incoming phone calls again. If this recording still plays when someone attempts to call your Velocity number, please contact Cruzio for further assistance.
The Cruzio Call Center phone server is currently down and we are temporarily unable to take calls from customers at our support number. Our engineers are aware of the problem and working on resolving it as soon as possible. We apologize for the inconvenience.
UPDATE – As of 10:50am the phone server is back up and we are able to receive calls from customers at our support number again. We thank you for your patience. Our engineers will continue monitor the situation.
The Host 5 domain server was restarted at 5:10 this morning. The server is now up and fully operational. We apologize for any inconvenience this may have caused.
The Host 6 domain server was resterted at 6:20 this morning. The server is up and fully operational. We apologize for any inconvenience this may have caused.
Cruzio engineering will be doing some minor work on our hosting servers that will require a reboot of some of the servers. Downtime will be minimal and all incoming mail will be queued on our secondary server for delivery after the reboot.
Update: Hosting server work completed by midnight.
Our DNS servers are currently having some problems that causing some of our DSL internet and Business Broadband customers to experience webpage loading trouble and intermittency. Our engineers are currently working on resolving the problem. There is no ETA for when this will be fixed. We apologize for the inconvenience.
UPDATE – As of 4:20pm, the problem is resolved and our DNS servers are back online. If you are still experiencing any problems loading webpages, please restart all your equipment.
All Enterprise Business Broadband customers on the Loma Prieta POP are currently down – this includes Business Broadband customers in Loma Prieta, Weston and Watsonville. Our engineers are currently working on resolving the problem. There is no ETA for restoration of service.
UPDATE 11:45am – All service has been restored. We apologize for the downtime. If you are still experiencing a problem with your Enterprise Business Broadband service, please call 831-459-6301 option 2.
Our host2 website hosting server is experiencing a temporary issue. We are rebooting it and running a disk check. It should be up shortly. We apologize for any inconvenience.
UPDATE 9:13am: Server rebooted, all services up and operational.