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Home > Member Tools > Network Status

Network Status

1/20/2021 4:00PM – Outgoing email may be slow for some users

January 20, 2021
James Hackett
No Comments

Some Cruzio email customers may notice delays on their outgoing email traffic. Our upstream partner is aware of the issue and working on a solution. This issue is not affecting customers that own their own domain.

01/19/2020 – High winds impacting services in some areas

January 19, 2021
colin
No Comments

High winds in the Santa Cruz county have been impacting Cruzio services in various areas. Some areas are being impacted by power outages, downed trees, damaged equipment, etc as a result of the high winds. Cruzio Engineers are currently working on and dispatching to make repairs as they come up throughout the day.

1/19/2021 11:00PM – 1:00AM – Wireless Pro maintenance for some customers in the Live Oak area

January 18, 2021
James Hackett
No Comments

Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the Live Oak area. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.

1/15/2021 4:00PM – Emergency maintenance affecting some Wireless Pro customers in the City of Santa Cruz and surrounding area [RESOLVED]

January 15, 2021
James Hackett
No Comments

This maintenance is now complete and affected customers are now back online.

1/15/2021 3:45PM – Emergency maintenance affecting some Wireless Pro customers in the City of Santa Cruz and surrounding area

January 15, 2021
James Hackett
No Comments

Some Wireless Pro customers in the city of Santa Cruz, including downtown, are experiencing a service interruption. Cruzio engineers are en route to assess and repair the issue. This is not affecting other services.

1/12/21 11:45AM – Connectivity Issues at some Tannery Residences [RESOLVED]

January 12, 2021
James Hackett
No Comments

This maintenance is now complete, and all affected customers are back online.

1/12/2021 9:30AM – Wireless Pro maintenance affecting some Westside customers

January 12, 2021
James Hackett
No Comments

Cruzio engineers are conducting urgent maintenance on infrastructure equipment that may disrupt connectivity for some Wireless Pro customers in the West Side of Santa Cruz. The maintenance will last approximately one hour.

1/11/21 6:30pm – Connectivity Issues at some Tannery Residences

January 11, 2021
Alison Lowenthal
No Comments

Cruzio engineers have identified an issue that is causing connectivity issues for some customers at the Tannery Residences. Cruzio will be dispatching technicians to address the issue tomorrow morning 1/12/21. We appreciate your patience.

1/13/2021 12:00AM – 2:00AM – Wireless Pro infrastructure maintenance

January 11, 2021
James Hackett
No Comments

Cruzio engineers will be performing maintenance on components of our Wireless Pro infrastructure during this window. Customer downtime is not expected.

1/6/2020 6:00PM – Power outage affecting some Wireless Pro Customers in Live Oak [UPDATE]

January 6, 2021
James Hackett
No Comments

Main power is not yet restored to the infrastructure equipment serving some Live Oak Wireless Pro customers. Cruzio engineers will continue to monitor the situation and maintain the backup power unit until main power is restored to the site.

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877 Cedar St #150
Santa Cruz, CA 95060

(831) 459-6301
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Cruzio serves Aptos, Aromas, Ben Lomond, Bonny Doon, Boulder Creek, Brookdale, Capitola, Corralitos, Davenport, Felton, Freedom, La Selva Beach, Lompico, Pajaro, Rio Del Mar, Santa Cruz, Scotts Valley, Seacliff, Soquel, Watsonville, & Zayante.

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