Cruzio engineers are investigating an issue disrupting connectivity for some Wireless Pro and Dedicated customers in the DeLaveaga, downtown Santa Cruz and 41st Ave areas. We will update this post as more information becomes available.
7/28/2020 6:45PM – Emergency maintenance for some DSL customers [RESOLVED]
This maintenance was completed earlier today, and all affected circuits should now be back online. If you are still having connectivity issues, please powercycle your modem, and contact Cruzio support if you’re still offline.
7/28/2020 12:45PM – Emergency maintenance for some DSL customers
Some DSL customers are experiencing connectivity issues this morning, and Cruzio engineers will be performing maintenance on affected hardware to resolve the issue. Some additional DSL customers that are currently online will be temporarily offline as we conduct this maintenance, but downtime will be brief.
7/23/20 10:00AM – 12:00PM – Maintenance for some Wireless Pro customers in downtown Santa Cruz
Cruzio engineers will be conducting maintenance on equipment that serves some Wireless Pro customers in the downtown Santa Cruz area. Downtime will be minimal during this window.
7/21/2020 10PM – 2AM – Wireless Pro and Dedicated maintenance scheduled for Downtown Santa Cruz Area
Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in the Downtown Santa Cruz area on Tuesday 7/21/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.
7/20/20 11:00am – Maintenance at Piedmont Court [COMPLETED]
Cruzio engineers will be conducting maintenance at Piedmont Court on July 20th 10am – 12pm. This maintenance window will last two hours and will involve limited downtime for tenants at Piedmont Court.
Update: Engineers have completed this work and all services should be up and operational.
7/20/20 10:00AM – 12:00PM – Maintenance at Piedmont Court
Cruzio engineers will be conducting maintenance at Piedmont Court on July 20th 10am – 12pm. This maintenance window will last two hours and will involve limited downtime for tenants at Piedmont Court.
07/19/2020 1:15AM Equipment issues at mountaintop site [RESOLVED]
Cruzio engineers have resolved the issue and all affected customers should now be online.
07/19/2020 12:20AM Equipment issues at mountaintop site
Cruzio technicians are currently working on an issue with equipment at one of our mountaintop sites. This will affect business broadband and enterprise customers in South Bay area and Santa Cruz Mountains. We apologize for any downtime. We are currently working on the problem.
7/16/2020 1:37PM – Email authentication issues for some customers [RESOLVED]
The issue affecting our email customers ability to log in via webmail and retrieve new email in their webmail/email client has been resolved as of 1:37 PM.
