Cruzio engineers have implemented a fix that we will monitor throughout the night. If further action is needed it will be taken when it is safe to do so. We appreciate your patience.
5/27/2020 3:30PM – Service issue affecting some Wireless Pro customers in Westside Santa Cruz
Cruzio engineers are continuing to look into an issue affecting connectivity for some Wireless Pro customers in the Westside area of Santa Cruz. We will update this status message as more information becomes available.
5/27/20 1PM – Maintenance for Wireless Pro customers in Westside Santa Cruz
Cruzio engineers are looking into an issue affecting connectivity for some Wireless Pro customers in the Westside area of Santa Cruz. There will be a few instances of downtime ranging between 1 to 3 minutes. No other services will be affected by this maintenance.
5/26/20 4:00pm – Service interruption for some Wireless Pro and Dedicated customers in Scotts Valley [RESOLVED]
Cruzio engineers have resolved the Scotts Valley area problem, and all affected customers are now back online.
5/26/20 2:30pm – Service interruption for some Wireless Pro and Dedicated customers in Scotts Valley
Cruzio engineers are investigating a service outage affecting some Wireless Pro and Dedicated Wireless customers in the Scotts Valley area. While we currently have no resolution ETA, we will update this network status message as more information becomes available.
5/21/20 9:30AM – Velocity maintenance for Santa Cruz scheduled for 11:59PM tonight
There will be a maintenance window affecting some Velocity circuits in Santa Cruz beginning 5/21 at 11:59PM. This maintenance window will span 3 hours, but the actual downtime will be approximately 30 minutes. Other services are not affected by this maintenance.
5/16/2020 8:35PM – Email authentication issues for some customers [RESOLVED]
The issue affecting logins and email retrieval is now resolved.
If you are experiencing any lingering issues, please contact Cruzio support.
5/16/2020 7:58PM – Email authentication issues for some customers
A small subset of email customers are experiencing issues logging in via webmail or retrieving new email in their email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.
5/15/20 5:20PM – Wireless Pro connectivity issues for some customers in downtown Santa Cruz [RESOLVED]
Cruzio engineers have resolved the problem, and all affected customers are now back online.
5/8/2020 12:45PM – Email authentication issues for some customers [RESOLVED]
This issue has been resolved. If you’re still experiencing email issues, please contact Cruzio support.
