This limited legacy DSL outage has been resolved. All affected customers should be back online. We appreciate your patience.
A small portion of our legacy DSL customers may be experiencing connection issues at this time. We have escalated this to our upstream provider, however we do not currently have an estimated time of resolution.
We will provide an update on the status of this issue as it becomes available.
Hosting server host1.cruzio.com has completed its system check and is fully operational. All mail queued up during the check will be sent shortly.
Hosting server host1.cruzio.com experienced an error that requires a system reboot and complete system check. All mail is being queued and will be sent when the system completes its checks.
We thank you for your patience while we troubleshoot this issue and apologize for any inconvenience.
Cruzio techs have completed their troubleshooting for our Legacy DSL customers. All customers should be back online as of this posting. If you are unable to get online try turning your modem off and on and waiting for it to completely reboot.
We thank you for your patience and apologize for any inconvenience this may have caused.
We have received reports of outages for our Legacy DSL customers in multiple areas of Santa Cruz. Cruzio techs are actively investigating and will update this status and the voice status as the situation progresses. We thank you for your patience while we troubleshoot this issue.
Network upgrades were successfully completed. All of the aforementioned affected customers are online again.
Cruzio Internet will be performing a scheduled maintenance on our core network routers on Tuesday, March 10th at 12:15AM.
We anticipate the downtime to last 1 to 5 minutes as we switch over to newer hardware.
– Business broadband customers in downtown Santa Cruz, Seabright, Live Oak, and Capitola
– Enterprise wireless customers in downtown Santa Cruz, Seabright, Live Oak, and Capitola
– Colocation customers at 877 Cedar
– In-building offices and coworking space at 877 Cedar
– VPS customers
– Hosted websites
– Cruzio email accounts
We will be doing some maintenance on the distribution equipment for our Business Broadband customers in the Live Oak and Soquel area. This maintenance will only affect Business Broadband customers in the Live Oak and Soquel areas. The window for this maintenance is as follows:
Start: Tuesday 3/10/15 – 1:00pm
End: Tuesday 3/10/15 – 4:00pm
We anticipate downtime will be less than 30 mins but could be up to an hour. This maintenance is to balance out usage on our distribution equipment and should yield an improvement in service for most customers.
We apologize for any inconvenience this may cause and thank you for your patience.
– Cruzio Technical Services
Emergency repairs have been completed and services on host4.cruzio.com should now be restored. Any mail sent during this maintenance has been queued up and is in the process of now being delivered. We apologize for the inconvenience.