12/30/14 @ 9:40am – We have restored internet service to the Weston neighborhood as part of the fix being performed on one of our mountain top sites. We apologize for the inconvenience.
Our technicians have located a problem with one of the power supplies at our Mt Loma Prieta tower that is effecting customers in Weston and a few customers connected directly to that tower. Technicians are now en route to the location and will be switching out the power supply very shortly. We apologize for any inconvenience.
At 8:30 am this morning, a network issue presented itself at one of our mountain top sites. This is affecting traffic to some of our wireless customers being fed from this site. We are actively working to resolve this issue, and will add to this status as updates become available.
At about 9am on Saturday 12/20/14 Cruzio techs identified a problem with a power supply at the Weston West broadcast site. The faulty equipment was replaced and service was restored to all affected customers.
We thank you for your patience during the repair procedures and apologize for any inconvenience.
Cruzio’s wireless equipment on the western side of the Weston road area is currently without power. We are investigating what may be the issue and have techs en route to the location.
At 8:45AM network engineers were able to return functionality of a router that supports Cruzio’s Legacy DSL customers. All affected customers should now be back online.
Thank you for your patience as we resolve this issue and we thank you for your patience.
There is currently an interruption in service for a portion of Cruzio’s Legacy DSL customers. Network engineers are actively working to resolve this outage. This outage does not affect any of Cruzio’s Velocity or Business Broadband customers.
We apologize for the inconvenience and thank you for your patience as we resolve this issue.
We have completed the emergency maintenance, and affected customers should be back online.
We are performing some unscheduled emergency maintenance at one of our downtown wireless access points. This is to prevent further power interruptions at the site. Downtown should only be for a few minutes and should be starting within the next few minutes. We appreciate your patience.
We have restored service to the affected customers in the downtown area. We apologize for the inconvenience.